Effective Date: August 20, 2026
Overview
These Terms of Use (“Terms”) govern your use of Live Nation and Ticketmaster’s websites and applications—including (without limitation) livenation.ca and ticketmaster.ca—and your purchase, possession, sale, acceptance, or use of any of our tickets, products, or services (our “Marketplace,” defined in Section 1, below).
Our other policies—including our Standard Purchase Policy, Resale Purchase Policy, Travel & Experiences Policy, Transfer Recipient Policy, Reseller Policy, and Privacy Policy (collectively “Other Policies”)—are also incorporated into these Terms.
NOTICE REGARDING ARBITRATION: Section 14 contains an arbitration agreement which may apply to a dispute or claim relating to these Terms, your use of the Marketplace, or products or services sold, distributed, issued, or serviced by us or through us. IT DOES NOT APPLY to claims you may make in small claims court, under provincial consumer protection legislation, or in Quebec or Alberta with respect to claims brought by consumers under the laws of those provinces.
NOTICE REGARDING FUTURE CHANGES TO TERMS: From time to time, we may update any part of these Terms and our Other Policies, as detailed in Section 11, below.
By accessing or using the Marketplace, you agree to comply with and be bound by these Terms and our Other Policies, as applicable, and as they are updated from time to time. Please review them carefully. If you don’t agree, don’t use the Marketplace. The Effective Date above will tell you when the Terms were last revised, and the Download Prior Version link will take you to the prior version of the Terms.
To the extent that these Terms have been updated from a prior version of the Terms to which you previously agreed, the most recent version of the Terms to which you agreed supersedes and governs.
1. This is a Contract Between You and Us
These Terms are a legally binding agreement between you, the user (“you” or “your”), and us. We use the terms “us,” “we,” and “our” to collectively refer to Ticketmaster Canada LP (“Ticketmaster”), Live Nation Entertainment, Inc. (“Live Nation”), Ticketmaster LLC, and all of Ticketmaster and Live Nation’s parents, subsidiaries, general partners, and affiliates. A list of Live Nation’s subsidiaries (which includes Live Nation Worldwide, Inc. and Ticketmaster, among others) is available in Live Nation’s most recent 10-K report, which is publicly available at https://investors.livenationentertainment.com/sec-filings/annual-reports.
You and we are each a “party” and collectively we are the “parties” to this agreement.
“Marketplace” refers to our websites and mobile applications—including (without limitation) livenation.ca and ticketmaster.ca—and to our tickets, products, and services.
2. Other Policies
In addition to these Terms, we have Other Policies that apply to your use of the Marketplace and which are incorporated by reference into these Terms—specifically:
The Standard Purchase Policy explains your rights and responsibilities when purchasing standard (primary) tickets and associated products and services, and when purchasing a gift card or using a gift card to make a purchase on the Marketplace. “Standard Tickets” are tickets that are being sold for the first time on behalf of the Event Organizer and where Ticketmaster is the primary ticketing service provider.
The Resale Purchase Policy explains your rights and responsibilities when purchasing resale (secondary) tickets and associated products and services on the Marketplace. On our seat maps, resale tickets are marked as either Verified Resale tickets or Resale Tickets (collectively referred to as “resale tickets”). If you’re buying or bought a resale ticket, this policy applies to you.
The Travel & Experiences Policy explains your rights and responsibilities when purchasing a travel experience package on the Marketplace.
The Transfer Recipient Policy explains your rights and responsibilities when you accept a Ticket Transfer, including a transfer or assignment of a ticket or an Extra.
The Reseller Policy explains your rights and responsibilities when posting or selling tickets on the Marketplace.
The Privacy Policy explains how we handle the personal information that we process.
If these Terms conflict with any of the Other Policies, the terms of the Other Policy will govern with respect to that conflict. If these Terms or any of the Other Policies conflict with our website FAQs or informational microsites, these Terms and the Other Policies will govern.
In addition, we or our partners may offer certain sweepstakes, contests, games, or other promotions (collectively, “Promotions”) through the Marketplace. Those Promotions will have specific rules that are different from, or in addition to, these Terms and our Other Policies, and that may include restrictions on the transfer of tickets, Extras, and other prizes. By participating in a Promotion, you will become subject to those rules. Any such Promotion rules will take precedence over any conflict with our Other Policies or these Terms—except with respect to the arbitration agreement set forth in Section 14, which shall supersede any conflicting Promotion rules.
3. Accounts
To access some of the services on the Marketplace, including to buy or sell tickets or receive a Ticket Transfer, you must create an account.
Each account must be linked to a unique individual and contain up-to-date information that is accurate, complete, and verifiable. We may restrict the number of accounts you can create. To activate your account, you must verify your identity. You may be required to validate your identity through a third-party verification platform, change your password, or take other actions to protect the integrity and security of your account.
To be eligible for an account, you must be either (1) at least 18 years old (or the age of majority in your jurisdiction of residence, if higher) or (2) at least 13 years old and authorized by your parent or legal guardian to create an account and use the Marketplace. If you have not reached the age of majority in your jurisdiction of residence, your parent or legal guardian must accept the Terms on your behalf. If you are a parent or legal guardian allowing your child to use the Marketplace, you are responsible for your child’s online conduct and use of the Marketplace. The Marketplace is not designed for use by children under the age of 13.
You are responsible for keeping your account secure and for protecting your information—don’t share your information or login credentials with others. You are solely responsible for all access to, use of, activity by, and purchases made using your account. You are responsible for ensuring the password used in conjunction with your email address is unique to your account and not used on any other online sites. We are not responsible for tickets that are accessed, transferred, or resold from your account due to a lack of secure login credentials.
Contact Us right away if you think your password or account may have been compromised, or if you notice unauthorized use of your account.
You will have no ownership in your account or your username. You may not transfer or sell access to your account. We may refuse to register your account or cancel your account for any reason at any time. Accounts with no purchase or transfer activity for eight (8) or more years are considered inactive and may be deleted.
4. Our Content
The Marketplace, including all software, content (other than User Content, as defined below), data, and other materials on the Marketplace (collectively, our “Content”), is owned by us and/or our licensors. The Marketplace and Content are protected under copyright, trademark, patent, and other intellectual property laws. You agree not to take any actions inconsistent with our ownership interests.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Marketplace and view our Content, for personal use only, conditioned on your compliance with these Terms. You may not copy, download, or use our Content in any way.
You may not use our trademarks, logos, and service marks in any way without our prior written permission. To request permission, contact us at trademarks@livenation.com.
Our Marketplace may contain User Content (as defined in Section 5, below) or links to third-party websites, advertisements, products, services, content, data, or other materials (“Third-Party Content”). We don’t endorse or assume responsibility for any aspect of User Content or Third-Party Content, including any content that may be inaccurate, offensive, obscene, threatening, or harassing. You agree that we have no liability for your use of or access to the Marketplace, including User Content or Third-Party Content, and that you do so at your own risk.
5. User Content
In connection with your use of the Marketplace, you may be able to post, upload, or submit content to be made available on the Marketplace and viewable by other users (“User Content”). You expressly agree not to post, upload to, transmit, distribute, store, create, or otherwise publish through the Marketplace any User Content that:
- Is false, unlawful, misleading, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing (or advocates harassment of another person), threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable;
- Is patently offensive, such as content that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual;
- Would constitute, encourage, promote, or provide instructions for an illegal activity or a criminal offense; give rise to civil liability; violate the rights of any party in any country of the world; or otherwise create liability or violate any local, national, or international law or regulation or the rules of any securities exchange;
- Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
- May infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party—in particular, content that is, or that promotes, an illegal or unauthorized copy of another’s copyrighted work, such as providing pirated music or links to pirated music files;
- Constitutes mass mailings or “spamming”, “junk mail”, “chain letters”, or “pyramid schemes”;
- Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including us;
- Is private information of any third party, including, without limitation, addresses, phone numbers, email addresses, and credit card numbers;
- Contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); or
- Includes or is intended to facilitate viruses, corrupted data, or other harmful, disruptive, or destructive files.
You alone are responsible for your User Content, and once posted to the Marketplace, it cannot always be withdrawn. You assume all risks associated with your User Content, including anyone’s reliance on its quality, accuracy, or reliability, and any risks associated with personal information you disclose. You may not imply that your User Content is in any way sponsored or endorsed by us or by any third party.
You may expose yourself to liability if, for example, your User Content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, service mark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; violates or advocates the violation of any law or regulation; or otherwise violates these Terms.
In order to operate the Marketplace, we must obtain from you certain license rights in the User Content that you upload so that actions we take in operating the Marketplace are not considered legal violations. Accordingly, by posting, uploading, or submitting your User Content to the Marketplace, you grant us a license to access, store, transmit, use, reproduce, create derivative works of, distribute, publicly perform, display, reformat, incorporate into advertisements and other works, promote, archive, and modify your User Content in our sole discretion and for any purpose, in any and all media now or hereafter known and without any notice or compensation to you. You agree that these rights and licenses are royalty-free, transferable, sub-licensable, assignable, perpetual, worldwide, and irrevocable, and include a right for us to make your User Content available to, and pass these rights along to, others with whom we have contractual relationships related to the operation of the Marketplace, and to otherwise permit access to or disclose your User Content to third parties, at our sole discretion.
As part of the foregoing license grant, you agree that other users of the Marketplace may have the right to comment on, or tag your User Content. To the fullest extent permitted by applicable law, we reserve the right, and have absolute discretion, to remove, screen, edit, omit, modify, or delete any of your User Content at any time, for any reason, and without notice or compensation, and you agree that we have no obligation to make available any of your User Content. By posting, uploading, or submitting your User Content through the Marketplace, you: (a) represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power, and/or authority necessary to grant the rights granted herein for your User Content, including the written permission of every identifiable person in your User Content to use that person’s name and likeness; and (b) waive any and all moral or author’s rights in any such User Content, and agree that you will provide written confirmation of your waiver upon request. You agree that your User Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.
6. Our Marketplace Code of Conduct
You agree that you will not do or attempt any of the following while using any portion of the Marketplace:
- Violate any applicable law or regulation.
- Submit any software or other material that is malicious in nature or that may compromise the Marketplace’s security.
- Link to any portion of the Marketplace other than the URL assigned to the home page.
- Frame, mirror, scrape, or crawl, any part of the Marketplace including any Content or create any tools or allow others to do the same.
- Modify, adapt, sub-license, translate, sell, reverse engineer, decompile, or disassemble any portion of the Marketplace, including any tickets or underlying algorithms or barcodes used on or in the production of tickets, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Content.
- Remove any copyright, trademark, or other proprietary rights notices contained on the Marketplace.
- Take any action that may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure, whether acting alone or in a group.
- Reproduce, modify, display, publicly perform, distribute, or create derivative works of the Marketplace or the Content, including any tickets, except as permitted by law for archival purposes.
- Use bot technology or automated purchasing software on the Marketplace.
- Commit a brute force attack against the Marketplace.
- Circumvent any security measure, access control system, or other technological control or measure on the Marketplace.
- Use the Marketplace to collect information about other users or to send spam.
- Order more tickets than is allowed for a particular event.
- Use presale codes that were not sent to you by us or the Event Organizer.
- Manipulate any identifiers or disguise the origin of any interaction with the Marketplace.
- Conceal your identity or impersonate others, for example, by using multiple Internet Protocol addresses or multimedia communication to conduct transactions on the Marketplace or by impersonating an account holder.
- Prevent or inhibit the use of the Marketplace by others.
- Create duplicate accounts or accounts using false information.
- Deep link to the Marketplace for any purpose, unless authorized in writing by us.
- Use the Marketplace for any commercial purpose or any purpose other than for personal use to review event and promotional information or to purchase, sell, or transfer tickets or merchandise for your personal use, unless otherwise authorized by us in writing.
- Engage in any behavior that prevents another consumer from fair access to tickets.
These rules are not exhaustive, and we may modify them at any time. We have the right to take appropriate steps to enforce these rules (including suspending or terminating your account and revoking your tickets) to protect the integrity of our Marketplace, although we are not obliged to do so. You may not be refunded for fees related to orders cancelled or tickets revoked due to your violation of our Code of Conduct.
7. Termination
You may request to close your account at any time by contacting us. However, we are unable to close your account until all events for which you have purchased tickets (or listed or sold resale tickets) have taken place.
We may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason. In addition, if we have reason to believe that you violated these Terms or any of our Other Policies, we may: (1) prevent you from using the Marketplace or re-registering under a different name or email address; (2) cancel any order or purchase acquired through your account; (3) refuse to honour pending and future purchases, ticket postings, or sales made from any account we believe may be associated with you; (4) cancel a ticket or ticket order associated with any person we believe to be acting with you; and/or (5) exercise any other remedy available to us under this agreement and/or applicable law.
Further, if we terminate your account due to misuse of the Marketplace or breach of the Code of Conduct, all licenses granted to you under the Terms or our Other Policies will terminate automatically, and you may not be refunded for any fees related to any tickets that are cancelled. If we terminate your account for any reason, we may, but are not obligated to, delete your User Content. We will not be responsible for the failure to delete or the deletion of your User Content.
All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by us or you—including (without limitation) Sections 4, 5, 7, 8, 9, 10, and 14. Termination will not limit any of our other rights or remedies at law or in equity.
8. Disclaimer of Warranties and Release
SUBJECT TO APPLICABLE LAW, We offer our Marketplace “as is” and “as available,” without REPRESENTATIONS OR warranties OF ANY KIND (unless explicitly stated in our OTHER POLICIES). TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR COLLATERAL, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, QUALITY, DURABILITY, FITNESS FOR A PARTICULAR OR GENERAL PURPOSE, QUIET ENJOYMENT, OR WARRANTIES OR CONDITIONS THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. FOR EXAMPLE, WE DON’T MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE CONTENT OR FEATURES OF THE Marketplace, INCLUDING THEIR ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS.
SUBJECT TO APPLICABLE LAW, We are not responsible for the actions or information of third parties, and you release us from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
9. Limitation of Liability
These Terms limit our liabilities as allowed by applicable law; some limitations may not apply to you. For example, these Terms do not limit liability for gross negligence or willful misconduct. But, to the extent allowed by applicable law, these Terms do limit our liabilities—and any liabilities of our officers, directors, employees, and agents—as follows:
- We are not liable for event organizers, suppliers, advertisers, and sponsors.
- We are not liable for attorneys’ fees or for indirect, incidental, special, punitive, or consequential damages of any type (including, without limitation, attorneys’ fees).
- You voluntarily assume all risks incidental to the event for which the ticket is issued (whether occurring before, during, or after the event). You waive any claims for personal injury or death—including (without limitation) as a result of any communicable disease or illness, even if you CONTRACTED it while attending an event—against us, management, facilities, venues, leagues, artists, promoters, other participants, and all our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor.
- Our total liability arising out of or relating to the Terms or your use of the Marketplace is limited to the greater of (1) $100 or (2) the amount you have paid us in the past 12 months.
10. Indemnification
You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, Event Organizers, suppliers, advertisers, and sponsors harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs) arising from or related to (1) your misuse of the Marketplace and/or the Content (including your User Content), (2) your violation of the rights of any third-party, (3) your negligence or willful misconduct, or (4) your violation of these Terms, including the Other Policies, or any applicable law or regulation. We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.
11. General
We may (but are not obligated to) update any part of these Terms and our Other Policies from time to time. If we revise these Terms, we will update the “Effective Date” at the top. The Effective Date above will tell you when the Terms were last revised, and the Download Prior Version link will take you to the prior version of the Terms.
By accessing or using the Marketplace, you agree to comply with and be bound by these Terms and our Other Policies, as applicable, and as they are updated from time to time. Please review them carefully. If you don’t agree, don’t use the Marketplace.
To the extent that these Terms have been updated from a prior version of the Terms to which you previously agreed, the most recent version of the Terms to which you agreed supersedes and governs.
These Terms, and licenses or rights granted herein, may be assigned by us but may not be assigned by you without our prior express written consent.
If you don’t comply with the Terms or Other Policies, including the Standard Purchase Policy, Resale Purchase Policy, Reseller Policy, Transfer Recipient Policy, and Travel & Experiences Policy, and we don’t act right away, we don’t waive any rights to take action now or in the future.
Section headings are used for reference and convenience only and are not legally binding.
12. Severability
If any part of these Terms is not valid or enforceable, then that provision shall be deemed severable, meaning it will not affect the validity or enforceability of any remaining provisions.
13. Mobile Messaging
We offer browsing and mobile messaging services which may include alerts, promotions, and other marketing offers. If you choose to receive these mobile messages, you agree that we may send recurring messages (including by automated technology) to the mobile phone number you provided when you signed up, including for advertising or marketing purposes, subject to message and data rates that may be charged by your wireless carrier. However, your consent is never required as a condition of purchasing anything from us.
We are not responsible for the accuracy of any information displayed in our messages, for any misdelivery or untimely delivery of messages, or for your deletion of or failure to store any messages from us.
Subject to applicable laws, you authorize your wireless carrier to disclose certain information about your account and device to us to investigate identity verification and fraud with respect to your transactions with us.
You may opt out of any messages by replying to a message with the text message “STOP,” by sending the text message “STOP” to the shortcode provided, or by sending an email to texthelp@livenation.com or texthelp@ticketmaster.com, as applicable, with your request and mobile device number. Please note that these email addresses are not for general customer support inquiries. It may take us up to 10 days to remove your mobile device number from our database. For additional help with respect to text messages, text “HELP” to the shortcode provided, or email texthelp@livenation.com or texthelp@ticketmaster.com, as applicable.
14. Disputes and Governing Law
THIS ARBITRATION AGREEMENT IS NOT APPLICABLE IN QUEBEC OR ALBERTA WITH RESPECT TO CLAIMS BROUGHT BY CONSUMERS UNDER THE LAWS OF THOSE PROVINCES. Unless prohibited by law, any dispute or claim relating in any way to your use of the Site, or to products or services sold or distributed by us or through us, will be resolved by binding arbitration rather than in court, with the following exceptions:
- You may assert claims in small claims court if your claims can be brought in that court;
- You may assert claims under provincial consumer protection legislation in the courts where applicable; and
- If a claim involves the conditional license granted to you as described in the Our Content section (Section 4) above, either of us may file a lawsuit in any court located within Toronto, Ontario, and we both consent to the jurisdiction of that court for such purposes.
The arbitration agreement in these Terms is governed by Ontario’s Arbitration Act, 1991, SO 1991, c. 17, including its procedural provisions, in all respects. This means that the Act governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver discussed below.
This arbitration agreement is intended to be broadly interpreted and will survive termination of these Terms. The arbitrator, and not any court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to any claim that all or any part of this Agreement is void or voidable. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow these Terms as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to: Live Nation Canada, Inc. – 40 Hanna Ave., 3rd Floor, Toronto, Ontario, M6K 0C3, Attn: Legal, and an email courtesy copy of the letter to disputes@livenation.com. You may download the forms located at http://www.jamsadr.com/rules-download/. The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules and Procedures or, if applicable, its Comprehensive Arbitration Rules and Procedures, and any applicable supplemental rules including its Consumer Arbitration Standards of Minimum Fairness. The JAMS Rules are available online at http://www.jamsadr.com/rules-download/ or by calling (416) 861-1084. Payment of all filing, administration and arbitrator fees will be governed by JAMS's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous, but in no event will we pay for attorneys' fees. Likewise, we will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Unless prohibited by law, you agree to waive any right to participate in a class action. If this specific provision is found to be unenforceable, then the entirety of this arbitration section (except for the paragraph immediately below) will be null and void and neither of us will be entitled to arbitrate our dispute.
You agree that these Terms will be governed by and construed in accordance with Ontario law to the fullest extent possible, without regard to conflict of laws principles.
15. Copyright Complaints
If you believe in good faith that your copyright-protected work (text, graphics, photos, audio, videos, or other materials) has been uploaded or is appearing on the Marketplace without your authorization, you can submit a copyright removal request to request that the content be removed. Requests may be sent to Ticketmaster Canada LP by email to copyrightoffice@livenation.com. We suggest that you consult your legal advisor before filing a request.
You may read more information about the Canadian Copyright Act at https://laws-lois.justice.gc.ca/eng/acts/C-42/index.html.
It is our policy to terminate, in appropriate circumstances, repeat infringers’ access rights to the Marketplace, although we are not obligated to do so.
16. Additional Terms If You Use Any of Our Apps from the Apple App Store
If you are using any of our mobile applications from the Apple App Store, there are a few additional terms that apply to you (including the App Store’s terms of use and any other third-party terms):
- Apple is not party to these Terms and isn’t responsible for our mobile applications or anything on them.
- If our mobile applications do not conform with an applicable warranty, you can notify Apple and Apple will refund your purchase price, but otherwise Apple does not have any warranties, obligations, or liability to you regarding our mobile applications (including any support services).
- Apple is not responsible for any third-party claims relating to our mobile applications (including, among others, product liability, infringement, and consumer protection claims).
- Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them.
17. Questions
If you have questions about these Terms, you can contact us at:
Live Nation Canada, Inc.
Attn: Legal Department
40 Hanna Ave., 3rd Floor,
Toronto, Ontario, M6K 0C3
+1 (416) 260-5700
legal@livenation.com