Using our newest ticket technology, Ticketmaster’s mobile ticket makes safe and secure entry to events a priority. This reduces the risk of ticket fraud from stolen or counterfeit tickets — providing peace of mind from the moment of purchase to the day you go to your live event.

Some things to know about these enhanced tickets

When you attend events, you’ll need to display your tickets on your mobile phone. Your barcode automatically updates every few seconds, so you can’t use screenshots or print outs.

This might be a little different than what you’re used to, so we have a couple tips to help you get ready.

• Nervous about the cell phone service or wifi at venues? This ticket has you covered. When you view it in the Ticketmaster app, your ticket will be automatically saved, so it’s always ready.
• Phone battery issues, cracked screen, or not using a smart device? No problem. Simply visit the venue box office on arrival for assistance. You’ll need your ID and order number handy. 

Meeting people there?

If you bought tickets for a group, our simple Ticket Transfer feature makes it easier than ever to go to events with family and friends. Skip the hassle of a meeting spot and visit Ticketmaster to send tickets to everyone in just a few taps.

Can I use a screenshot of my mobile ticket to enter?

Printouts and screenshots will not be accepted at entry. These tickets are powered by a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure. Your phone’s your ticket, which you’ll show to the ticket scanner, get your barcode scanned — and you’re in!

How do I get into the event using a mobile ticket?

Use the Ticketmaster app! When you view your mobile ticket in our app, your ticket will be automatically saved, so it’s always ready.

1. Download the Ticketmaster app and sign in.
2. Tap My Events to locate your order and view your tickets.

What happens if my ticket doesn't scan properly?

This ticket works best with a bright screen, double-check your settings just to be sure it doesn’t need to be adjusted. If that doesn't work, visit the venue box office where the team will be glad to assist you.

Can I have multiple tickets on a single phone?

Yes, you can easily swipe to view multiple tickets within your account. If you bought tickets for your group, our simple ticket transfer tool makes it easier than ever to meet at your seats instead of waiting outside the gates. To skip that hassle, visit Ticketmaster today to send tickets to your group in just a few taps.

Will the person I transfer tickets to need a Ticketmaster account?

Yes, and it takes just a few seconds to create one if they are new to Ticketmaster. If they already have an account, just be sure to use the email address associated with their Ticketmaster account so it’s even easier for them to accept their tickets.