The Event Organizers determine refund guidelines. If the Event Organizer changes the status of an event (including cancelations or event date changes), we’ll send you a notification explaining your options.
For the most up-to-date information on refunds for your event, follow these steps:
- Sign into your My Account.
- Find your order under the My Tickets section.
- If the Event Organizer is offering refunds for your event, a Request Refund button will appear.
Once you submit your refund request, we’ll send you a confirmation email. We'll process your refund to the original method of payment used at time of purchase. It should appear on your account within 5-7 business days depending on your bank's processing time.
For more information, please see our Purchase Policy.