The Event Organizers determine refund guidelines. If the Event Organizer changes the status of an event (including cancelations or event date changes), we’ll send you a notification explaining your options.

For the most up-to-date information on refunds for your event, follow these steps:

1. Sign into your My Account.
2. Find your order under the My Tickets section.
3. If the Event Organizer is offering refunds for your event, a Request Refund button will appear. 
   

   

Once you submit your refund request, we’ll send you a confirmation email. We'll process your refund to the original method of payment used at time of purchase. It should appear on your account within 5-7 business days depending on your bank's processing time.

For more information, please see our Purchase Policy.