If you received a ticket transfer invite and you can’t access the tickets within your Ticketmaster My Account, it’s possible these tickets are on an individual team or venue ticketing site. This typically applies to tickets from the NFL, NBA, MLB and NHL. 

If that’s the case, go to the team’s ticketing site and sign in with your Ticketmaster account credentials to see the tickets.

To create an account and access your tickets on your team’s ticketing site, follow these steps:

1. Go to https://am.ticketmaster.com/ to search your team's name
2. Choose your team from the results and then select the Sign In icon.
3. Click the Sign Up link.
4. Complete the form, add your phone number, and you’re good to go.

If you're experiencing any issues, please visit your team's official website for assistance.