Can I get credit for my event?
Credit is no longer offered. All credits expired on November 1, 2022 with a few exceptions:
- NY Yankees credit codes can be used until October 31, 2027.
- Broadway in Chicago credit codes can be used until October 31, 2023.
How will I receive my credit code?
Once your credit request has been processed, your credit code and balance will be added to your online account. We’ll also send you an email notification with your code, balance, and a link to a list of eligible events in which you can apply your credit.
Where will my credit code be located?
To find your credit, follow these steps:
- Sign into your online account.
- Click Credits & Codes located on the left hand side of the page.
- Your credit code and balance will be displayed.
What happens if an event that I used my credit on is canceled?
If an event is canceled, and you used a credit to purchase ticket(s) for that event, we’ll place a credit back to your original code so you can use it again on a future qualifying event. However, we can only credit back your account during the period that the code is active. If your event was scheduled beyond November 1, 2022 and then canceled (excluding events for the NY Yankees and Broadway in Chicago), we can’t provide you with credit back.
How do I redeem my credit code during checkout?
- When you're checking out, locate the field Add Promo Codes / Gift Cards.
- Enter your credit code in this box.
- Click or tap the Apply button.
Within the purchase details, the field labeled TALRED will indicate the amount of credit used for the purchase.
What events can I use my credit for?
Credits may be applied towards the purchase of eligible event tickets at the same venue or, in some cases, at one of a number of venues designated by the Event Organizer during the timeframe specified by the Event Organizer. The Event Organizer will determine which future events and venues are eligible as well as the amount of the credit (including any potential promotional amount). The email that you received with your credit code will contain the redemption rules for that event and a link where you can access a list of the eligible events that your credit can be applied toward.
Visit our Purchase Policy for more information.
When does my credit expire?
Credit is no longer offered. All credits expired on November 1, 2022 with a few exceptions:
- NY Yankees credit codes can be used until October 31, 2027.
- Broadway in Chicago credit codes can be until October 31, 2023.
Visit our Purchase Policy for more information.
What types of tickets can I use my credit on?
Your credit can be used to purchase any primary listed tickets (tickets that are sold for the first time by Ticketmaster). Credits cannot be used for resale tickets.
Visit our Purchase Policy for more information.
Do I have to use the entire credit amount during a single purchase?
No, if your credit is greater than your purchase, any remaining credit will be available to use on a future eligible event. If your purchase total is higher than your credit amount, then you'll need to apply another form of payment to cover the remaining balance.
Can my credits be combined with any other credit or promo codes?
No, your credit can’t be combined with any other credit or promo codes on the same purchase. However, you’re able to pay the remaining balance (if needed) with a valid credit card or other form of payment accepted.
Can I use my credit on any purchases other than tickets?
In addition to primary listed tickets, your credit can be applied to eligible ancillary purchases, such as parking. You cannot apply your credit toward the purchase of any resale or third-party tickets, ticket insurance or gift cards.
Visit our Purchase Policy for more information.