Depending on the event and the ticket delivery selected at checkout, there may be a few options to access your tickets. To get started, you'll want to visit your My Account and locate your order to see which delivery option was chosen.
Resale tickets may take up to 24 hours for your order to appear in your account.
Finding your delivery method
To find your chosen delivery method, follow these steps:
- Sign into your My Account.
- Find your order in the My Tickets section or in My Events on the app.
- Under your ticket details, view the Ticket Delivery section.
If you would like to change your delivery method, contact Fan Support for any further instructions or additional information.
A guide to delivery methods
| Electronic Tickets (eTickets) |
An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. Sign into your My Account to find and access your eTicket. There can be a delay in accessing your ticket, but it will be available before your event. |
| Mobile Entry |
Having a Mobile Entry ticket is the easiest and safest way to access events. If the event is Mobile only or you selected Mobile Entry at the checkout, then don’t forget your phone — it’s your ticket and way into the event. Mobile tickets cannot be printed. Mobile Entry isn’t available for all events so check your online account or download our app to manage your tickets all in one place! |
| Print-at-Home |
If you’d like to print your tickets, sign into your My Account, locate your order on the Event Details page, click View Tickets and then print your tickets. At the moment, you can’t print from the app. If you placed your order over the phone, and you chose to have your tickets emailed to you. Your tickets will be in your inbox as a PDF attachment. When you select Print-at-Home, make sure you have your tickets printed before for your event. |
| US Mail |
You’ll get your tickets within 10-14 business days. Tickets are printed within seven days of purchase and shipped via USPS First Class Mail. Once they’ve been printed, we’ll email to let you know they’re on their way. They should arrive to you within seven business days of printing. Sometimes it may take a little longer to print and ship if the Event Organizer has set a delivery delay on your event. |
| Will Call |
You’ll get your tickets within 10-14 business days. To collect tickets held at Will Call, the cardholder needs to have the credit card used for purchase and a valid photo ID with a signature (state ID, driver's license, or passport). |
| UPS Standard Tickets |
Get your tickets delivered via UPS. Choose 2-day or 3-day shipping. Please note, delivery to PO Box or APO/FPO addresses is not available at this time. When you use UPS delivery, your tickets will not be emailed to you. (Available in the U.S. only) |
| UPS Resale Tickets |
Get your tickets delivered via UPS. Choose 1-day or 2-day shipping. Please note, delivery to PO Box or APO/FPO addresses is not available at this time. When you use UPS delivery, your tickets will not be emailed to you. (Available in the U.S., Canada, and International Countries) |
| Ticket Transfer |
If you receive your tickets through our Ticket Transfer feature, you'll receive an email with instructions letting you know how to accept your tickets. From the email, click on the Accept Tickets button and sign into your My Account. If you don’t have one, you’ll need to create one to accept your tickets. To claim your tickets, the email address used for the ticket transfer must match the email address on your Ticketmaster account. We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend that you know and trust the person transferring to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time. |
| Delivery Delay |
Some performers, teams and venues release their tickets with a delivery delay to make sure no one has ordered more than their allotted number of tickets with the use of unfair technology. This prevents tickets from being accessed until we can confirm everyone has adhered to the ticket limits and didn’t use unfair ticket technology. Delivery information will be provided within your purchase confirmation email, on your order in My Account or on the event page. If you haven't received your tickets two days (48 hours) before the event, connect to Fan Support. |