If the Event Organizer has approved refunds, you’ll see a Request Refund button in your My Account. After you’ve submitted your refund request, it will be processed to the original method of payment used when you purchased your tickets. It should appear in your account within 5-7 business days, depending on your bank’s processing time. Refunds can’t be processed to a different method of payment.

Depending on the status of your card or account, the following may apply:

• If your credit card or debit card number has changed but is for the same bank account, the refund will be processed to that account. A Fan Support representative will contact you if we find that there is an issue processing your refund.
• If your account’s been closed, check with your banking institution or credit card company to make arrangements with them about receiving your funds.

The same applies to tickets purchased with a gift card. Refunds must be returned to the original method of payment used at time of purchase.