If you’re having trouble finding your tickets in your account, follow these steps:

1. From your confirmation email, click the View Your Tickets or Claim Your Tickets button. This will help guide you to the account where your tickets are located.
2. Sign in with the same email address that the confirmation email was sent.
   • If you signed in with a different email address you might see this error message
     
   • If you see this error, click Sign In With a Different Account and try again with the email address that the confirmation was sent.
3. Once signed in with the correct email address you should see your order in My Tickets.

I don’t have or didn’t receive a confirmation email

If you have multiple Ticketmaster accounts associated with different email addresses, check the inbox of each email address for the confirmation email or sign in to each of your accounts to find your tickets.

I purchased tickets to a sporting or theatre event

If you purchased tickets for a sporting or theatre event and you don’t see the tickets in your Ticketmaster account, they may be in your team or venue account. Some sports teams and venues have branded sites to manage tickets. Your team or venue site can be found by searching on am.ticketmaster.com. Visit our FAQ How do I use my sports team or venue account? for more details.

If you're experiencing any issues with your team or venue account, please visit their official site for contact information.

Updating a mistyped or incorrect email address

Check to see if you accidently provided an incorrect email address when creating your account. Sign in to our desktop site with the email address used and update it under the Profile Details section of your account. This change can’t be made on our app.

If you’re not able to update the email address, please contact Fan Support.