Effective August 12, 2025 |
This Transfer Recipient Policy, which is incorporated in our Terms of Use (“Terms”), applies to your acceptance or receipt of a ticket transfer, ticket assignment, or transfer of any non-ticket elements of your purchase, including products and/or services (any such non-ticket element is an “Extra”) (each a “Ticket Transfer”), and to your use of our tickets, products, and services (our “Marketplace,” defined in Section 1, below).
When you accept or receive tickets or Extras through our Marketplace, you agree to be bound by the Terms (which incorporate this Transfer Recipient Policy), as they are updated from time to time. You also agree to comply with any terms and conditions set by the people who put on the events—such as artists, venues, teams, fan clubs, promoters, record labels, and leagues (the “Event Organizer”). If you don’t agree, don’t accept tickets transferred through or use the Marketplace.
This policy applies only to recipients of a Ticket Transfer. If you purchased a ticket from us, please see either our Standard Purchase Policy or Resale Purchase Policy depending on the type of ticket you purchased.
Please note that Section 14 of the Terms contains an arbitration agreement and class action waiver. In that section, you and we mutually agree that, with some limited exceptions, any dispute or claim will be resolved through binding arbitration—and not in court or through a class action lawsuit or class action arbitration. Please read that section carefully.
1. Parties
This Transfer Recipient Policy, together with our Terms, is a legally binding agreement between you, the Ticket Transfer recipient (“you” or “your”), and us. We use the terms “us,” “we,” and “our” to collectively refer to Ticketmaster LLC (“Ticketmaster”), Live Nation Entertainment, Inc. (“Live Nation”), and all of Ticketmaster and Live Nation’s parents, subsidiaries, and affiliates. A list of Live Nation’s subsidiaries (which includes, for example, Live Nation Worldwide, Inc. and Ticketmaster, among others) is included in Live Nation’s most recent 10-K report, which is publicly available at https://investors.livenationentertainment.com/sec-filings/annual-reports.
If you are accepting or receiving a Ticket Transfer on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the terms of this Transfer Recipient Policy (and that references to “you” and “your” also refer and apply to that company or other legal entity).
“Marketplace” refers to our websites and mobile applications—including (without limitation) livenation.com, ticketmaster.com, and ticketexchangebyticketmaster.com—and to our tickets, products, and services.
2. Ticket Transfer
Our Ticket Transfer service allows you to send and receive tickets and some Extras digitally from your friends or family or from a reseller. Merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket may not be transferable. Ticket Transfer is not available for all events.
You must have an active account in order to receive a ticket or Extras via Ticket Transfer. If you accept a Transfer, or if you use a ticket or Extra purchased by someone else, you agree to comply with the Terms, which incorporate this Transfer Recipient Policy, and all rules, policies, terms, and conditions set by the Event Organizer.
Read our Ticket Transfer FAQ for a step-by-step guide on transferring, assigning, accepting, and cancelling a Ticket Transfer. Once a recipient has accepted a transfer, the transfer cannot be canceled or reversed. In contrast, an assigned ticket may be revoked by the assignor at any time prior to admission. If a ticket or Extra is transferred multiple times using Ticket Transfer, only the ticket or Extra from the most recent Ticket Transfer will be valid for entry; all previous barcodes will be canceled.
You should know and trust the individual sending tickets or Extras to you before accepting them. If the tickets or Extras that are transferred to you were obtained fraudulently or in violation of our Terms or Other Policies, we may cancel the tickets or Extras at any time without notice. We are not responsible for travel or any other expenses that you, or anyone else, incur in connection with tickets or Extras that were canceled due to fraud or in violation of our Terms or Other Policies.
3. Seating
Venue layout and seating maps are for guidance only, reflect the general layout of a venue, and are subject to change at any time. An alternative seat or area comparable (in our sole discretion) to that initially allocated to you or specified on the tickets may be provided.
Tickets for accessible seating are reserved solely for fans with disabilities and their companions. Your tickets may be canceled if you abuse this policy.
4. Opening Acts, Understudies, and Multi-Performer Events
Opening acts, guests, or undercards (each an “Opening Act”) sometimes tour with headlining performers. We are not always made aware of Opening Acts or the length of their performances.
Performers in multi-performer events (such as festivals), individual members of a band, actors or comedians in theatre performances, athletes on a sports team, supporting cast, team members, or guest speakers (each a “Participant”) and Opening Acts are subject to change or cancelation at any time without notice..
5. Canceled, Postponed, Rescheduled, or Moved Events
It is your responsibility to check (1) whether an event has been canceled, postponed, rescheduled, moved, or otherwise altered and (2) the location, date, and time of any moved or rescheduled event.
For canceled, postponed, rescheduled, or moved events, only the original purchaser of the ticket or Extra—not the recipient of a Ticket Transfer– is eligible for refunds or credits.
For postponed, rescheduled, or moved events, your ticket or Extra will remain valid. However, if the original purchaser wants to take advantage of any available refund and/or credit options, you will need to transfer the tickets or Extras back to the original purchaser. Once the tickets or Extras have been transferred back to the original purchaser, the original purchaser will need to Contact Us to complete their request.
6. Refunds
Only the original purchaser of a ticket or Extra is eligible for refunds or credits—not the recipient of a Ticket Transfer. If you received a Ticket Transfer for a ticket you purchased outside our Marketplace, you will need to contact the resale point of purchase for any refund and/or credit options, if available.
7. Promotions
Tickets may not be used for advertising, contests, sweepstakes, or other promotional and marketing activities unless authorized by us in writing. Contact us at trademarks@livenation.com.
8. Assumption of Risk
You voluntarily assume all risks incidental to the event for which the ticket is issued, whether occurring before, during, or after the event. Prolonged exposure to loud music or noise may damage your hearing, and we advise you and all patrons to wear adequate ear protection at events. Special effects, which may include sound, audio-visual, pyrotechnic effects, or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy or similar conditions.
You waive any claims for personal injury or death—including (without limitation) as a result of any communicable disease or illness, even if you contracted it while attending an event—against us, management, facilities, venues, leagues, artists, promoters, other participants, and all our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Always stay alert. If you are hurt, immediately ask a staff member for directions to a medical station.
Please see the Limitation of Liability section (Section 9) in the Terms for additional limits on our liability.
9. Protect Your Tickets
Tickets cannot be replaced if they are lost, stolen, or damaged.
Don’t post pictures or details of your tickets online as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets. We will not be liable if you are refused entry to the event as a result.
10. Attending Events
You agree to comply with all the Event Organizer’s applicable rules, policies, terms, and conditions (“Event Organizer Rules”). A ticket is a revocable license and admission may be refused. Breach of Event Organizer Rules will terminate your license to attend the event without refund. The Event Organizer has the right to refuse admission to or eject—without refund of any amount paid—any person whose conduct management deems unsafe, disorderly, vulgar, or abusive, or who otherwise fails to comply with Event Organizer Rules.
There may be entry or use restrictions. Please read all notifications and information regarding the event you plan to attend. We are not responsible if you or any guests are refused admission because of a failure or inability to comply with entry or use restrictions (e.g., no proof of minimum age, failure to comply with public health measures).
You are subject to search. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain Event Organizer Rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), and containers.
Events are public and you may be recorded or photographed. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Organizer(s), and our partners, licensees, and assigns (including but not limited to our brand and media partners) to use your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, the event (regardless of whether before, during, or after play or performance) for any purpose, in any manner (whether edited, cropped, altered, or combined with other elements or effects), in any medium or context now known or hereafter developed, including marketing materials, without further authorization from, or compensation to, you or anyone acting on your behalf. You agree that you will not have any claim, including claims based upon invasion of privacy, defamation, or right of publicity, arising out of any use in accordance with the terms of this paragraph.
Advertised start times of events are subject to change. Also, door opening and closing times are not indicative of the performance’s start or end time, or when an artist is scheduled to play or the length of the artist’s performance. These decisions are at the sole discretion of the Event Organizer and are subject to change.
Admission is not guaranteed for late arrivals. Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission is not guaranteed.
If you’re attending a virtual event, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.
11. General
We may update this Transfer Recipient Policy and our Other Policies from time to time to reflect changes in our Marketplace or how we do business, for legal, regulatory, or security reasons, to promote a safe and secure experience on our Marketplace, to prevent abuse of or harm to our Marketplace, or for other reasons. If we revise this Transfer Recipient Policy, we will update the “Effective Date” at the top. Any changes we make will only be binding on you if and when you agree to the updated Terms (which incorporate the Transfer Recipient Policy). The Effective Date above will tell you when the Transfer Recipient Policy was last revised, and the Download Prior Version link will take you to the prior version of the Transfer Recipient Policy.
To the extent that this Transfer Recipient Policy has been updated from a prior version of the Transfer Recipient Policy to which you previously agreed, the most recent version of the Transfer Recipient Policy to which you agreed supersedes and governs.
If any part of this Transfer Recipient Policy is not valid or enforceable, then that provision shall be deemed severable, meaning it will not affect the validity or enforceability of any remaining provisions.
If you don’t comply with this Transfer Recipient Policy, and we don’t act right away, that doesn’t mean we’re giving up any rights now or in the future.
In this Transfer Recipient Policy, the section headings are used for reference and convenience only and are not legally binding.
If you see an undefined term in this Transfer Recipient Policy, it has the same definition as in the Terms.
12. Questions
Still have questions? Please Contact Us. We’ll be glad to help.