For more details about the rooms and accommodations for a hotel package, review our FAQs:

Understanding the hotel booking terminology

What do the phrases non-refundable and free cancellation mean?

Every room or property has an individual policy determined by the property.

• A non-refundable policy means a fee will apply if you decide to change or cancel your booking. This fee is mentioned during the booking process in the conditions and in the booking confirmation.
• A free cancellation policy means you can change or cancel a booking for free if you do it within the time frame specified by the property (e.g., “Cancel up to x days” or “Cancel before mm/dd/yy hh:mm”).

What’s the difference between a double queen room and king room?

Typically, a double queen room has two queen beds, while a king room will have one king bed. Room descriptions can vary from hotel to hotel, so it’s important to the read room descriptions carefully to make sure they fit your needs.

Booking for specific requirements

Can I upgrade my room after making a package purchase?

No, rooms can't be upgraded through Ticketmaster at this time.

How do I get more info about the room or property’s amenities?

When selecting a hotel for your package, click Overview to view information about the property’s amenities. If you're purchasing a pre-bundled package, you can view the room and property amenities in the booking confirmation as well as on the property’s website.

How do I find out if a property has a certain amenity (e.g., a pool)?

Amenities can be found listed on the hotel details page.

How can I request a smoking room?

During the purchase process, available smoking rooms will be displayed. If there are no rooms listed as smoking rooms, it means that the hotel doesn’t allow smoking in rooms, or they’re already sold out.

How do I find out if properties allow pets?

The pet policy should be in your booking confirmation, where amenities are detailed.

Arriving and departing from the hotel