Fan club presale codes are case sensitive; be sure to enter your code exactly as it appears from the fan club! Please contact the fan club if you still get an "incorrect code" error.
Got it right but can't get tickets? Remember that presale tickets are limited and a presale code doesn't guarantee getting them - they could be all gone. That said, try changing ticket quantity if your group doesn't mind sitting separately (there may be only single seats or pairs of seats left, for example).
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