Need help? We're here for you!

Need help?

We're here for you!

If your event is postponed or cancelled, tickets must be returned to Ticketmaster. Once you have confirmed that your event has been cancelled or postponed, and that you are unable to or do not wish to attend the rescheduled date, please follow the instructions below.

Email a copy of your tickets along with your name, address, and phone number to

You may also mail your tickets to us for a refund. Make a photocopy of the tickets for your records and send the original tickets along with a note including your name, phone number, and address, to the following address.

1000 Corporate Landing
Charleston, WV 25311

If you purchased your tickets over the phone, on or through our app, please review the links below.

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