Need help? We're here for you!

Need help?

We're here for you!

The Taylor Swift reputation Stadium Tour is officially here! We have everything you need to know to make your night out to see Taylor, a memorable one.

For those with VIP Tickets and Tour Packages, jump down the page to learn more about how to prepare to enter your venue.

Preparing for your Mobile Ticket entry
Did you know, North American tour dates* are Mobile Entry only? Mobile Tickets are the easiest and safest way to enter your venue. Below are helpful tips to make sure you have your mobile tickets ready, before you head to the show.

How to access your mobile tickets

  1. Using your Ticketmaster App or mobile web, login and select your event
  2. View and add your tickets to your phone’s wallet in advance
  3. From your phone’s wallet, show your mobile ticket at entry and you’re in!

*Gillette Stadium - Foxborough, MA tour dates include additional ticket entry options.

Step-by-step instructions
To view larger images in a new tab:

Apple/IOS App - View Here
Android App - View Here
Mobile Web - View Here

We recommend...

  • Adding your ticket to your phone’s wallet in advance to avoid slow or weak wifi signals at the venue.
  • Making sure your phone has a full battery charge before you head out for the night.

Share the ticket love
If you purchased tickets for your fellow Swifties, you’ll want to make sure everyone has their own ticket in advance. See below for the quick and easy steps to transfer tickets.

How to transfer tickets

  1. Using your Ticketmaster App or mobile web, login and select your event
  2. Select the Transfer Tickets button and the tickets you’d like to transfer
  3. Enter your recipient’s information and send
  4. Once your recipient accepts the tickets, they will no longer be valid for use from your account

Step-by-step instructions
To view larger images in a new tab:

Mobile App - View Here
Mobile Web - View Here

We recommend...

  • Double-checking the recipients email. It must match the Ticketmaster account they intend to use. They can also set up an account when they accept the tickets.
  • Transferring tickets at least 72 hours in advance. You’ll want to make sure your recipient has time to accept them, or allow enough time for us to assist if you run into any issues.

VIP Tickets and Tour Packages
Did you purchase a Big Reputation VIP Package or Kingdom Keys VIP Package? Make sure you add your ticket to your phone’s wallet in advance, your tickets are mobile entry only. See above for mobile ticket instructions.

If you purchased the following tickets for North American tour dates, you may have additional ticket entry options.

  • Snake Pit VIP Package and Camilizers Diamond VIP Meet & Greet Experience are Will Call only. Make sure you plan ahead and allow plenty of time to collect your tickets upon arrival.
  • American Express VIP, please refer to the method of delivery selected at checkout.

International tour dates
Please refer to your purchase confirmation for additional details about your ticket entry.

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