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Ticket Delivery

All Print at Home tickets bought by phone are sent to the email used at the time of purchase. Just open the attachment to print.

Purchases over the phone are not in your order history on Livenation.com

No email or can’t print? Please Contact Fan Support.

If your event is happening in the next 48 hours please call Fan Support at 800-653-8000.

If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.

Fan Support hours (your local time)
Mon-Fri: 9am-9pm
Sat: 9am-8pm
Sun: 9am-6pm

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Sign in to your Ticketmaster account with the same email used for purchase (please note you can’t print tickets from our app or mobile site). Click your order and look for the "View Tickets" button.

No button or can’t print? Please Contact Fan Support.

If your event is happening in the next 48 hours please call Fan Support at 800-653-8000.

If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.

Fan Support hours (your local time)
Mon-Fri: 9am-9pm
Sat: 9am-8pm
Sun: 9am-6pm

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Fan Support to the rescue! Please Contact Fan Support to resend your Print at Home tickets purchased over the phone.

Remember for online orders though, your tickets are in My Account. Sign in, hover over your name on the home page under the search bar, and click Print My Tickets. You'll see your tickets in your account and the Print button when they're ready to print. You'll need to confirm your account by entering the code we emailed you after clicking on the Print button.

Please note: You can print at home, at work when no one's looking, or wherever you want - you just can't print from our mobile app.

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It depends on the venue. Many venues let you designate an alternate name for will call pickup and may require that person to present a photo ID, the Ticketmaster order number, and a photocopy of the front and back of the credit card you used to buy the tickets. Be safe: Block out everything but the last four digits of your account number!

To request alternate pickup for tickets you've already bought, please Contact Fan Support. Someone from our Fan Support team will arrange it - if it's OK with the venue - and tell you what that person needs to bring to the will call window.

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We ship tickets only to the billing address on file for the credit card used to buy them. If that's not convenient, you can take advantage of Print at Home or pick them up at the venue's will call window.

If you've already bought your tickets and want to change the shipping option, please Contact Fan Support.

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This answer applies to Print at Home placed via telephone only!

If you would like to change the e-mail address to which your Print at Home tickets will be sent, simply Email Us, and enter the requested information, including the e-mail address to which you would like the Print at Home tickets to be sent. A Customer Service Representative will update the address and arrange to resend your print at home tickets, in most cases within two hours, and will reply to your request to verify this information for you.

If you are unable to receive or print your tickets via Print at Home any reason, you may also request an alternate delivery method in the same manner. Simply include the desired delivery method, keeping in mind that U.S. Mail delivery is only available until 10 days prior to the event date. A list of the available delivery options may be found here.

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Xpresspost for Events Occurring in Canada (Canadian PO BOXES, RURAL ROUTES, GENERAL DELIVERY ADDRESSES)
Xpresspost allows you to receive tickets to Canadian events if you have a Canadian billing address. Xpresspost can only be used for events that occur in Canada. Xpresspost packages are sent only to your verified billing address in Canada and cannot be sent to the United States or to any other country. Couriered orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a courier item is awaiting pickup from their local post office. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service.

UPS for Events Occurring in Canada (Canadian and American RESIDENTIAL & BUSINESS STREET ADDRESSES)
UPS allows you to receive tickets to Canadian events if you have a Canadian or United States RESIDENTAL or BUSINESS billing address. UPS can only be used for events that occur in Canada and the United States, and cannot be used to send you tickets if you do not have a United States or Canadian billing address. UPS packages are sent only to your verified billing address in the United States and Canada and cannot be sent to PO BOX or other types of RURAL addresses in Canada and the USA. At present UPS service is not available for other countries. UPS orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a UPS item is awaiting pickup from their local UPS depot. We cannot deliver tickets to P.O. Boxes or Rural Route addresses via UPS. If you have a PO Box or Rural Route address, please select another delivery option. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service

IMPORTANT: All shipments within UPS's direct service area are delivered to the recipient's physical address, but not necessarily to the recipient personally. In accordance with recipient's instructions, intra-Canada commercial packages can be left at designated locations without obtaining a signature. Intra-Canada residential packages may be released without obtaining a signature. The foregoing is true even if such packages are subject to a Signature Required Waiver and Agreement and/or have a "Signature Required" sticker affixed thereto.

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Your convenient delivery options vary by event. You'll see some or all of these during checkout:

eTickets (online orders only): Choose from 3 electronic delivery methods*

  • Print at Home (not available from our mobile app): Electronic delivery, maximum flexibility. Tickets are delivered to you before the event, visit My Tickets or the event to locate your ticket release date!
  • Credit Card Entry (Paperless): The credit card used for purchase is your ticket in.
  • Mobile Entry: Use our mobile app or the browser on your mobile device to display your ticket. Download our app

US Mail: Get your tickets in 10-14 days. May take longer if there is a delivery delay on your event.

Will Call: Pick up your tickets at the box office before the event with your photo ID and credit card.

UPS: Choose 2-day, 3-day, or Saturday delivery. (US only)

Note: Stay on top of delivery updates or delays - look up your event and click Event Info.

*Not all electronic delivery methods will be available for every event. Available methods will be displayed at the time of purchase and in your account.

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It’s free and easy – go to My Account and click the Transfer button on your order. You'll be able to transfer some or all of your tickets.

Desktop Example
Mobile App Example

Then follow the simple steps and remember, the recipient's email address must be different than the sender's email address. The recipient will need to sign in or create a Ticketmaster account when accepting tickets.

Please Note: Not all events have the Ticket Transfer option. If there is no Transfer button on your order, Ticket Transfer is not available.

Get our app to send tickets from your phone: iTunes App Store | Google Play (app is only available in the US and Canada)

We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).

Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.

If you are having difficulty transferring your ticket, please Contact Fan Support.

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Our goal is to have your tickets in your mailbox within two weeks of purchase, a surprise holdup can slow things down. Some events may have a delivery delay in place, as such your tickets will not be shipped or available to print prior to that date. Tracking is unavailable for tickets shipped via regular mail.

If it's two days before the event and you're still waiting for your tickets, Contact Fan Support and we'll make sure you can pick them up at the venue's will call window (no extra charge). If your tickets arrive in the mail in the meantime, tear them up! Once we make other delivery arrangements, we cancel the original barcodes.

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It's coming. If they're in stock items like t-shirts and posters ship separately and usually arrive 2-3 weeks after purchase (CDs may take longer depending on official album release date). We'll email you the minute your stuff ships.

If you bought a digital album with your tickets you'll get an email with a download link either immediately after purchase or within a few days. (Again, it may take longer depending on official album release date.)

Delivery details are sometimes available on Ticketmaster.com. Here's how to check:

  • Search for the artist or team
  • Scroll to your show/game and click Find Tickets
  • Look for merchandise delivery details on the page

We work to ship your merchandise asap, but unless otherwise stated at time of purchase it's not guaranteed to arrive before the event. If you should have received your stuff by now though, please Contact Fan Support.

Note: Other stuff like parking, VIP Club, Fast Lane, and concession vouchers are typically delivered with the tickets. If you haven't received these items, please Contact Fan Support.

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If your card is lost and you have selected to receive your tickets at the Box Office Will Call Window, you will need a billing statement with the credit card number on it, as well as your picture I.D. and the order number.

If your card was stolen and you do not have a billing statement, the police report will be sufficient, along with your picture I.D. and the order number.

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For events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. You may also choose to print tickets at home using Print at Home/TicketFast, or pick up tickets at will call, provided that these delivery options are available for your event. Orders shipped via UPS cannot be delivered to a P.O. Box or APO/FPO address.

On the billing page during checkout (or if you store your billing information in advance, via your My Account) simply fill out the “Name,” “Phone” and “Credit Card” fields as you normally would.

In the "Address 1" field, enter the station or unit number (e.g. “USCGC Hamilton” or “PSC 802 Box 74”).

In the "City" field enter APO or FPO.

From the "State" dropdown menu, select one of the following locations:

  • Armed Forces Americas
  • Armed Forces Other
  • Armed Forces Pacific  

Complete the form and submit your order.

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If you have not received your order via UPS, you may track your ticket shipment, once tickets are printed and shipped, by visiting UPS.COM. Please enter your entire Ticketmaster confirmation number for your ticket order in the Reference Number field to track your order. (ex: 1-23456/FLO)

If you are unable to track your ticket order via UPS.com or your tickets have not been printed yet, please Contact Fan Support via email, and we will address this issue, making alternate arrangements for you to receive your tickets, if necessary.

If your event is taking place in the next 24 hours, we recommend that you contact customer support via telephone at 800-653-8000, to ensure that your inquiry is addressed as quickly as possible.

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Alter your security settings. The following instructions are for Outlook Express.

  • In Outlook Express, choose "Tools" then select "Options" and click on the "Security tab."
  • In the "Options" window, look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus," uncheck this option and click "Apply."

*Wording and placement may vary depending on your operating system.

  • Go back to your email and you will now be able to open the attachment.
  • If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.
  • Still unable to print? Contact us for help.
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UPS allows you to receive tickets to U.S. events if you have a U.S. billing address. UPS can only be used for events that occur in the United States, and cannot be used to send you tickets if you do not have a physical United States billing address. UPS packages are sent only to your verified billing address in the U.S. and cannot be sent to Canada or to any other country. Please review the UPS delivery schedule to see we you can expect your tickets to arrive. UPS will not deliver on Sundays or holidays. UPS may require that an adult be present to sign for a package, and if no one can sign for a package then UPS may leave a notice of delivery card notifying you of another delivery date or of a place where you may go to collect your package.

We are sorry, but we cannot deliver tickets to P.O. Boxes or APO/FPO addresses, via UPS. If you have a P.O. Box or APO/FPO billing address, please select another delivery option.

If you have selected UPS as the delivery method for your tickets, once your order has been shipped, you may visit UPS.COM  to track your order.  Please use your entire Ticketmaster order number as the UPS Reference number.(ex: 1-23456/FLO)

Delivery Type
if ordered on
3 Business Day Air
tickets will arrive - $14.50
2 Business Day Air
tickets will arrive - $18.50
2 Business Day Air Morning
tickets will arrive - $19.50
Saturday
tickets will arrive- $25.00
Monday Thursday
by 7:30pm
Wednesday
by 5:00pm
Wednesday
by 12 Noon
This Saturday
by 12 Noon
Tuesday Friday
by 7:30pm
Thursday
by 5:00pm
Thursday
by 12 Noon
This Saturday
by 12 Noon
Wednesday Monday
by 7:30pm
Friday
by 5:00pm
Friday
by 12 Noon
This Saturday
by 12 Noon
Thursday Tuesday
by 7:30pm
Monday
by 5:00pm
Monday
by 12 Noon
This Saturday
by 12 Noon
Friday Wednesday
by 7:30pm
Tuesday by
5:00pm
Tuesday by
12 Noon
Next Saturday
by 12 Noon
Saturday Wednesday
by 7:30pm
Tuesday
by 5:00pm
Tuesday
by 12 Noon
Next Saturday
by 12 Noon
Sunday Wednesday
by 7:30pm
Tuesday
by 5:00pm
Tuesday
by 12 Noon
This Saturday
by 12 Noon

If you have not received your tickets and your event is less than 48 hours away, please Email Us or call 800-653-8000 so a Customer Service Representative may assist you.

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Delivery times differ for each event that offers upsells. For accurate information on when you should receive your package please check the event page. If the date has passed that you should have received the package then please contact Fan Support.
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Events in the United States
If the event is in the United States and you select standard mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified billing address within the U.S. or Canada. If your billing address is outside of the United States and Canada, then please see the Will Call pickup information. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 48 hours of the event, please contact Fan Support.

Events in Canada
If the event is in Canada and you select standard mail as your delivery method, then Canada Post will be used. Tickets sent via Canada Post can be sent only to the verified billing address. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in a country outside of Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 3 business days of the event, please contact Fan Support.

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Print at Home is the most convenient way of receiving your tickets. For online orders: When your tickets are ready to print, log in to Livenation.com and click the "View Tickets" button on the Order Detail page. You'll need to confirm your account by entering the code we emailed you after clicking on the Print button. Orders placed over the phone will be sent tickets to the email used at the time of purchase.

Tickets must be printed from a desktop or laptop. You will not be able to print tickets from our mobile app.

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The will call window should be easy to find - it's usually near the venue's main entrance - and will call tickets are typically available an hour before the event.

Please don't leave home without these three things - you'll need them to claim your tickets!

  • You photo ID
  • You Ticketmaster order number
  • The credit card you used to buy the tickets

Apple Pay Users - you must bring the iOS device used to buy tickets!

If you prefer to pick up your tickets before the day of the event, please contact the venue for box office rules and hours.

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You need two things: i0S 6 or higher and the latest version of our app (available only in the US & CAN). Then just sign in to your account, go to My Tickets, and tap on your order. You’ll see the Passbook option on eligible events.

Note: Not all tickets can be added to Passbook (e.g. Credit Card Entry) and it is not available on Android.

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eTickets allows you the flexibility to choose your electronic delivery method when you’re ready. With eTickets, Mobile Entry is always available. Print At Home or Credit Card Entry are the other two delivery methods that may be available. Each event is different, so log onto your account at any time to see your available delivery options.

Mobile Entry: Use your mobile device and our app to scan your ticket.
Print at Home: Print tickets from the comfort of your own home (Can't be printed from a mobile device)
Credit Card Entry: Swipe the card used for purchase at the venue for entry.

Use the links below for additional details on each delivery method.

 

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With Mobile Entry you will be able to enter an event without the need of a physical ticket. No more worries about losing a ticket or realizing you left your ticket at home the moment you arrive at the venue. You can now use our mobile app or go to our site via the browser on your mobile device to access your order and present the ticket barcode. The ticket taker will scan it as if it was a physical ticket and you’re in.

Mobile Entry is not available for all events.

Download the free app!

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Yup, including the tickets you print at home that show your name. Just hand them the tickets and they'll get in no problem.

You can also look for a Transfer button on your order in My Account to see if Ticket Transfer is available.

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Check for an email from us with a link to the special site where you can redeem your digital album or enter your mailing address for your CD.

No email? We may have to wait until the album is officially released. Also offer restrictions vary so please check Tickemaster.com to confirm that the album was in fact included with your ticket purchase.

Here's how:

  • Search for the artist
  • Scroll to your show and click Find Tickets
  • Click the image like the one here to learn more about the offer

Contact Fan Support if you haven't received your redemption email.

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Yes, if your friend hasn't accepted the tickets yet:

  1. Go to View All Orders in My Account.
  2. Click the order number.
  3. Click "Cancel Transfer" at top left.

You can’t cancel a transfer after the tickets have been accepted, but your friend can simply transfer the tickets back to you.

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It varies by event. To check go to View All Orders in My Account and click the order number. You'll see a list of the things you can transfer (you can’t transfer merch or event ticket insurance for any events).

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Could be one of these reasons:

  • The venue doesn't offer Ticket Transfer yet (we're working on that)
  • The artist or venue turned Ticket Transfer off for that event/section
  • The event was canceled (ticket buyers get automatic refunds)
  • The event already took place
  • The tickets were bought over the phone (you can transfer online orders only)
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Ask your friend to cancel the original transfer and transfer the tickets again.

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Yup, once you accept the tickets they’re all yours. Can't use 'em? Transfer them back to the person who sent them or anyone you want.

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Absolutely, provided Ticket Transfer and Fan-to-Fan Resale are available for your event. If you see Transfer and Sell buttons on your tickets in My Account, you're good to go even if your tickets aren't ready to print yet.

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Yup, but beware: multiple copies mean someone else could wind up sitting in your seat. If someone gets a hold of a copy and gets there first, their ticket will work and yours won't because the system will show the ticket has already been scanned.

If there's a dispute your name and last four digits of your credit card are on your tickets, but you could miss invaluable event time getting to the bottom of it.

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It's easy. When someone transfers tickets to you, you'll get an email with an Accept Tickets button. Remember you can't transfer tickets to yourself. The recipient's email address must be different than the sender's email address.

Just click that button in the email on your laptop or desktop (tickets can't be accepted on phones or tablets) and sign in to your Ticketmaster account or create a new one.

Important: The address the email is sent to must match the address attached to your account to claim your tickets.

Need help? Contact Fan Support

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Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until we can confirm everyone has adhered to the event ticket limit. In other words, we want to make sure absolutely no one has ordered more tickets than their fair share!

Your ready to print date is in your purchase confirmation email, on your order in My Account (full website only) and the event page. If for some reason you still can’t print after that date, or you haven’t received your tickets two days before the event, please Contact Fan Support.

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No more driving around town handing out tickets or waiting outside the venue for the friend who’s always late. With Ticket Transfer you can send some or all of your tickets to friends before the event, straight from your Ticketmaster account to theirs. It’s super easy and completely free. Of course you can still hand deliver tickets if you want – face-to-face time with friends is good too.

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First download the free app!

  • Tap the menu icon on the top left, then My Concert Tickets. You’ll get a sign in prompt if you haven’t already.
  • Tap the event you are attentending and then tap on My Tickets at the bottom
  • Tap the first ticket to display the QR code that will be scanned at the door. Swipe to show the attendant the rest of the tickets on the order.
  • If your tickets aren't available for mobile entry a "This is not your ticket" message along with the available delivery method will be displayed.
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Good question! It depends on how soon the event is, what delivery methods are available for that event, etc. To ask about your options, please Contact Fan Support.

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