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Ticket Delivery

Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until we can confirm everyone has adhered to the event ticket limit. In other words, we want to make sure absolutely no one has ordered more tickets than their fair share!

Your ready to print date is in your purchase confirmation email, on your order in My Account (full website only) and the event page. If for some reason you still can’t print after that date, or you haven’t received your tickets two days before the event, please Contact Fan Support.

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Our goal is to have your tickets in your mailbox within two weeks of purchase, a surprise holdup can slow things down. Some events may have a delivery delay in place, as such your tickets will not be shipped or available to print prior to that date. Tracking is unavailable for tickets shipped via regular mail.

If it's two days before the event and you're still waiting for your tickets, Contact Fan Support and we'll make sure you can pick them up at the venue's will call window (no extra charge). If your tickets arrive in the mail in the meantime, tear them up! Once we make other delivery arrangements, we cancel the original barcodes.

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First download the free app!

  • Tap the menu icon on the top left, then My Concert Tickets. You’ll get a sign in prompt if you haven’t already.
  • Tap the event you are attentending and then tap on My Tickets at the bottom
  • Tap the first ticket to display the QR code that will be scanned at the door. Swipe to show the attendant the rest of the tickets on the order.
  • If your tickets aren't available for mobile entry a "This is not your ticket" message along with the available delivery method will be displayed.
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All Print at Home tickets bought by phone are sent to the email used at the time of purchase. Just open the attachment to print.

Purchases over the phone are not in your order history on Livenation.com

No email or can’t print? Please Contact Fan Support.

If your event is happening in the next 48 hours please call Fan Support at 800-653-8000.

If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.

Fan Support hours (your local time)
Mon-Fri: 9am-9pm
Sat: 9am-8pm
Sun: 9am-6pm

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Fan Support to the rescue! Please Contact Fan Support to resend your Print at Home tickets purchased over the phone.

Remember for online orders though, your tickets are in My Account. Sign in, hover over your name on the home page under the search bar, and click Print My Tickets. You'll see your tickets in your account and the Print button when they're ready to print. You'll need to confirm your account by entering the code we emailed you after clicking on the Print button.

Please note: You can print at home, at work when no one's looking, or wherever you want - you just can't print from our mobile app.

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Tickets can't be printed from our app. Please use the browser on your desktop, laptop or mobile device.

If you chose Print-at-Home as your delivery method:

  1. Go to My Account on a computer or laptop (no mobile devices).
  2. Sign in with the same email used for purchase.
  3. Click your order and look for the "View Tickets" button. Click HERE to view an example.
  4. You will need Adobe Reader to print your tickets. Download it HERE.

Note: If you bought your tickets over the phone you will not be able to print tickets from your account. Please review the link below.

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It depends on the venue. Many venues let you designate an alternate name for will call pickup and may require that person to present a photo ID, the Ticketmaster order number, and a photocopy of the front and back of the credit card you used to buy the tickets. Be safe: Block out everything but the last four digits of your account number!

To request alternate pickup for tickets you've already bought, please Contact Fan Support. Someone from our Fan Support team will arrange it - if it's OK with the venue - and tell you what that person needs to bring to the will call window.

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We ship tickets only to the billing address on file for the credit card used to buy them. If that's not convenient, you can take advantage of Print at Home or pick them up at the venue's will call window.

If you've already bought your tickets and want to change the shipping option, please Contact Fan Support.

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This answer applies to Print at Home placed via telephone only!

If you would like to change the e-mail address to which your Print at Home tickets will be sent, simply Email Us, and enter the requested information, including the e-mail address to which you would like the Print at Home tickets to be sent. A Customer Service Representative will update the address and arrange to resend your print at home tickets, in most cases within two hours, and will reply to your request to verify this information for you.

If you are unable to receive or print your tickets via Print at Home any reason, you may also request an alternate delivery method in the same manner. Simply include the desired delivery method, keeping in mind that U.S. Mail delivery is only available until 10 days prior to the event date. A list of the available delivery options may be found here.

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You can now use our mobile app or the browser on your mobile device to access your order and have your tickets scanned. The ticket taker will scan it as if it was a physical ticket and you’re in.

Mobile Entry is not available for all events.

Download the free app!

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Xpresspost for Events Occurring in Canada (Canadian PO BOXES, RURAL ROUTES, GENERAL DELIVERY ADDRESSES)
Xpresspost allows you to receive tickets to Canadian events if you have a Canadian billing address. Xpresspost can only be used for events that occur in Canada. Xpresspost packages are sent only to your verified billing address in Canada and cannot be sent to the United States or to any other country. Couriered orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a courier item is awaiting pickup from their local post office. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service.

UPS for Events Occurring in Canada (Canadian and American RESIDENTIAL & BUSINESS STREET ADDRESSES)
UPS allows you to receive tickets to Canadian events if you have a Canadian or United States RESIDENTAL or BUSINESS billing address. UPS can only be used for events that occur in Canada and the United States, and cannot be used to send you tickets if you do not have a United States or Canadian billing address. UPS packages are sent only to your verified billing address in the United States and Canada and cannot be sent to PO BOX or other types of RURAL addresses in Canada and the USA. At present UPS service is not available for other countries. UPS orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a UPS item is awaiting pickup from their local UPS depot. We cannot deliver tickets to P.O. Boxes or Rural Route addresses via UPS. If you have a PO Box or Rural Route address, please select another delivery option. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service

IMPORTANT: All shipments within UPS's direct service area are delivered to the recipient's physical address, but not necessarily to the recipient personally. In accordance with recipient's instructions, intra-Canada commercial packages can be left at designated locations without obtaining a signature. Intra-Canada residential packages may be released without obtaining a signature. The foregoing is true even if such packages are subject to a Signature Required Waiver and Agreement and/or have a "Signature Required" sticker affixed thereto.

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Your convenient delivery options vary by event. You'll see some or all of these during checkout:

eTickets (online orders only): Choose from 3 electronic delivery methods*

  • Print at Home (not available from our mobile app): Electronic delivery, maximum flexibility. Tickets are delivered to you before the event, visit My Tickets or the event to locate your ticket release date!
  • Credit Card Entry (Paperless): The credit card used for purchase is your ticket in.
  • Mobile Entry: Use our mobile app or the browser on your mobile device to display your ticket. Download our app

US Mail: Get your tickets in 10-14 days. May take longer if there is a delivery delay on your event.

Will Call: Pick up your tickets at the box office before the event with your photo ID and credit card.

UPS: Choose 2-day, 3-day, or Saturday delivery. (US only)

Note: Stay on top of delivery updates or delays - look up your event and click Event Info.

*Not all electronic delivery methods will be available for every event. Available methods will be displayed at the time of purchase and in your account.

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Transferring does not mean to exchange tickets.

Go to My Account (same one used to purchase) and click the Transfer button on your order. You'll be able to transfer some or all of your tickets.

Desktop Example
Mobile App Example

Then follow the simple steps and remember, the recipient's email address must be different than the sender's email address. The recipient will need to sign in or create a Ticketmaster account when accepting tickets.

Please Note: Not all events have the Ticket Transfer option. If there is no Transfer button on your order, Ticket Transfer is not available.

Get our app to send tickets from your phone (app is only available in the US and Canada)

We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).

Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.

If you are having difficulty transferring your ticket, Click HERE to Contact Fan Support.

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It's coming. If they're in stock items like t-shirts and posters ship separately and usually arrive 2-3 weeks after purchase (CDs may take longer depending on official album release date). We'll email you the minute your stuff ships.

If you bought a digital album with your tickets you'll get an email with a download link either immediately after purchase or within a few days. (Again, it may take longer depending on official album release date.)

Delivery details are sometimes available on Ticketmaster.com. Here's how to check:

  • Search for the artist or team
  • Scroll to your show/game and click Find Tickets
  • Look for merchandise delivery details on the page

We work to ship your merchandise asap, but unless otherwise stated at time of purchase it's not guaranteed to arrive before the event. If you should have received your stuff by now though, please Contact Fan Support.

Note: Other stuff like parking, VIP Club, Fast Lane, and concession vouchers are typically delivered with the tickets. If you haven't received these items, please Contact Fan Support.

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If your card is lost and you have selected to receive your tickets at the Box Office Will Call Window, you will need a billing statement with the credit card number on it, as well as your picture I.D. and the order number.

If your card was stolen and you do not have a billing statement, the police report will be sufficient, along with your picture I.D. and the order number.

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For events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. You may also choose to print tickets at home using Print at Home/TicketFast, or pick up tickets at will call, provided that these delivery options are available for your event. Orders shipped via UPS cannot be delivered to a P.O. Box or APO/FPO address.

On the billing page during checkout (or if you store your billing information in advance, via your My Account) simply fill out the “Name,” “Phone” and “Credit Card” fields as you normally would.

In the "Address 1" field, enter the station or unit number (e.g. “USCGC Hamilton” or “PSC 802 Box 74”).

In the "City" field enter APO or FPO.

From the "State" dropdown menu, select one of the following locations:

  • Armed Forces Americas
  • Armed Forces Other
  • Armed Forces Pacific  

Complete the form and submit your order.

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If you have not received your order via UPS, you may track your ticket shipment, once tickets are printed and shipped, by visiting UPS.COM. Please enter your entire Ticketmaster confirmation number for your ticket order in the Reference Number field to track your order. (ex: 1-23456/FLO)

If you are unable to track your ticket order via UPS.com or your tickets have not been printed yet, please Contact Fan Support via email, and we will address this issue, making alternate arrangements for you to receive your tickets, if necessary.

If your event is taking place in the next 24 hours, we recommend that you contact customer support via telephone at 800-653-8000, to ensure that your inquiry is addressed as quickly as possible.

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UPS allows you to receive tickets to U.S. events if you have a U.S. billing address. UPS can only be used for events that occur in the United States, and cannot be used to send you tickets if you do not have a physical United States billing address. UPS packages are sent only to your verified billing address in the U.S. and cannot be sent to Canada or to any other country. Please review the UPS delivery schedule to see we you can expect your tickets to arrive. UPS will not deliver on Sundays or holidays. UPS may require that an adult be present to sign for a package, and if no one can sign for a package then UPS may leave a notice of delivery card notifying you of another delivery date or of a place where you may go to collect your package.

We are sorry, but we cannot deliver tickets to P.O. Boxes or APO/FPO addresses, via UPS. If you have a P.O. Box or APO/FPO billing address, please select another delivery option.

If you have selected UPS as the delivery method for your tickets, once your order has been shipped, you may visit UPS.COM  to track your order.  Please use your entire Ticketmaster order number as the UPS Reference number.(ex: 1-23456/FLO)

Delivery Type
if ordered on
3 Day Business - Evening
$14.50
tickets will arrive
2 Day Business - Evening
$18.50
tickets will arrive
Monday Thursday Evening Wednesday Evening
Tuesday Friday Evening Thursday Evening
Wednesday Monday Evening Friday Evening
Thursday Tuesday Evening Monday Evening
Friday Wednesday Evening Tuesday Evening
Saturday Wednesday Evening Tuesday Evening
Sunday Wednesday Evening Tuesday Evening

If you have not received your tickets and your event is less than 48 hours away, please Email Us or call 800-653-8000 so a Customer Service Representative may assist you.

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Delivery times differ for each event that offers upsells. For accurate information on when you should receive your package please check the event page. If the date has passed that you should have received the package then please contact Fan Support.
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Events in the United States
If the event is in the United States and you select standard mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified billing address within the U.S. or Canada. If your billing address is outside of the United States and Canada, then please see the Will Call pickup information. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 48 hours of the event, please contact Fan Support.

Events in Canada
If the event is in Canada and you select standard mail as your delivery method, then Canada Post will be used. Tickets sent via Canada Post can be sent only to the verified billing address. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in a country outside of Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 3 business days of the event, please contact Fan Support.

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Print at Home is the most convenient way of receiving your tickets.

Tickets can't be printed from our app. Please use the browser on your desktop, laptop or mobile device.

For online orders: When your tickets are ready to print, click the "View Tickets" button on the Order Detail page of your account. Example

Orders placed over the phone will be sent tickets to the email used at the time of purchase.

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The will call window is usually near the venue's main entrance - and will call tickets are typically available an hour before the event.

You'll need the following to claim your tickets!

  • You photo ID
  • You Ticketmaster order number
  • The credit card you used to buy the tickets

Apple Pay Users - you must bring the iOS device used to buy tickets!

If you prefer to pick up your tickets before the day of the event, please contact the venue for box office rules and hours.

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You need two things: i0S 6 or higher and the latest version of our app (available only in the US & CAN). Then just sign in to your account, go to My Tickets, and tap on your order. You’ll see the Passbook option on eligible events.

Note: Not all tickets can be added to Passbook (e.g. Credit Card Entry) and it is not available on Android.

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eTickets refers to the different electronic delivery options we offer. With eTickets, Mobile Entry is always available. Print At Home or Credit Card Entry are the other two delivery methods that may be available.

Mobile Entry (Go Mobile):
Use your mobile device and our app to scan your ticket. Download our App (US and Canada Only)

Print at Home:
Print tickets from your Ticketmaster Account (Tickets are not sent by email and can't be printed from a mobile device)

Credit Card Entry:
Swipe the card used for purchase at the venue for entry.

Use the links below for additional details on each delivery method.

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Yup, including the tickets you print at home that show your name. Just hand them the tickets and they'll get in no problem.

You can also look for a Transfer button on your order in My Account to see if Ticket Transfer is available.

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Check for an email from us with a link to the special site where you can redeem your digital album or enter your mailing address for your CD.

No email? We may have to wait until the album is officially released. Also offer restrictions vary so please check Tickemaster.com to confirm that the album was in fact included with your ticket purchase.

Here's how:

  • Search for the artist
  • Scroll to your show and click Find Tickets
  • Click the image like the one here to learn more about the offer

Contact Fan Support if you haven't received your redemption email.

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Yes, if your friend hasn't accepted the tickets yet:

  1. Go to View All Orders in My Account.
  2. Click the order number.
  3. Click "Cancel Transfer" at top left.

You can’t cancel a transfer after the tickets have been accepted, but your friend can simply transfer the tickets back to you.

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It varies by event. To check go to View All Orders in My Account and click the order number. You'll see a list of the things you can transfer (you can’t transfer merch or event ticket insurance for any events).

ParkWhiz parking passes can't be transferred through your Ticketmaster account. However, you may print it and hand it to your friend.

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Could be one of these reasons:

  • The venue doesn't offer Ticket Transfer yet (we're working on that)
  • The artist or venue turned Ticket Transfer off for that event/section
  • The event was canceled (ticket buyers get automatic refunds)
  • The event already took place
  • The tickets were bought over the phone (you can transfer online orders only)
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Ask your friend to cancel the original transfer and transfer the tickets again.

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Yup, once you accept the tickets they’re all yours. Can't use 'em? Transfer them back to the person who sent them or anyone you want.

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Absolutely, provided Ticket Transfer and Fan-to-Fan Resale are available for your event. If you see Transfer and Sell buttons on your tickets in My Account, you're good to go even if your tickets aren't ready to print yet.

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Yup, but beware: multiple copies mean someone else could wind up sitting in your seat. If someone gets a hold of a copy and gets there first, their ticket will work and yours won't because the system will show the ticket has already been scanned.

If there's a dispute your name and last four digits of your credit card are on your tickets, but you could miss invaluable event time getting to the bottom of it.

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It's easy. When someone transfers tickets to you, you'll get an email with an Accept Tickets button. Remember you can't transfer tickets to yourself. The recipient's email address must be different than the sender's email address.

Just click that button in the email on your laptop or desktop (tickets can't be accepted on phones or tablets) and sign in to your Ticketmaster account or create a new one.

Important: The address the email is sent to must match the address attached to your account to claim your tickets.

Need help? Contact Fan Support

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Ticket Transfer allows you to transfer some or all of your tickets from your Ticketmaster account to another. It’s easy and completely free.

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You can make the change yourself if your event is 10 days away or less:

  1. Head to the Order History in your account from your computer or tablet
  2. Click the Order Details link
  3. Click the More Options button and pick the delivery option you want

If your event is more than 10 days away – or don’t see a More Options button – we can help:

  • Click the Live Chat link to the left of the order in your account, or
  • Give us a call at 800-653-8000
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Tracking is unavailable for tickets shipped via regular mail (USPS). However, we will send you a confirmaion email when your tickets are printed and shipped. Tickets normally arrive within 7-10 business days from the date the confirmation email is received.

If you chose UPS as your delivery method, please review the UPS info linked below.

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1. What is this class action settlement
In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed, alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and order processing fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.

The settlement class generally includes all consumers who purchased tickets on Ticketmaster.com between October 21, 1999, and February 27, 2013 (the “class period”).

2. Why do I have discount codes and ticket vouchers
As part of the Schlesinger v. Ticketmaster settlement, Ticketmaster agreed to provide:

  1. To each class member, one discount code (worth $2.25 off a future purchase of primary tickets) for every purchase made on Ticketmaster.com during the class period, up to 17 discount codes per person.
     
  2. To class members who used UPS delivery during the class period, one $5 UPS discount code for every purchase made on Ticketmaster.com that included UPS delivery, again up to 17 UPS discount codes per person.
     
  3. To each class member, one ticket voucher (potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations) for every purchase on Ticketmaster.com during the class period, up to 17 vouchers per person. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

3. How many codes and vouchers do I get?

  1. Each class member received one discount code for each Ticketmaster.com purchase made during the class period, up to a maximum of 17 discount codes.
     
  2. Each class member who used UPS delivery for a ticket order during the class period also received one UPS discount code for each UPS delivery he or she paid for over the class period, up to a maximum of 17 UPS discount codes.
     
  3. Each class member also received one ticket voucher for each Ticketmaster.com purchase the class member made during the class period, up to a maximum of 17 ticket vouchers. This voucher is potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

4. Where do I find my discount codes and ticket vouchers?
Your discount codes, UPS discount codes, and ticket vouchers are made available to you under the “Active Vouchers” link in your Ticketmaster account at https://www.ticketmaster.com/member/vouchers.

If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

5. Can I redeem my ticket vouchers for any event on Ticketmaster.com or LiveNation.com?
Per the Settlement Agreement, class members will receive ticket vouchers that may potentially be redeemed for eligible general admission concert tickets at designated Live Nation owned or operated venues, subject to availability and limitations. Additionally, at Live Nation’s discretion, the events selected may also include Live Nation clubs such as the House of Blues. It is not contemplated by the settlement that Live Nation will make available any tickets for concerts that it promotes in third party buildings, including arenas and stadiums.

6. Where can I find events to use my ticket vouchers?
You can find eligible events here: http://settlement.livenation.com. The eligible event list will include select events at Live Nation owned or operated venues, subject to availability and limitations.

7. Are the ticket vouchers redeemable for any ticket?
No. The vouchers are potentially redeemable for two eligible general admission tickets for select events held at Live Nation owned or operated venues, subject to availability and limitations. You can find eligible events here: http://settlement.livenation.com

8. Am I guaranteed tickets to eligible events using my ticket vouchers?
No. While all class members’ ticket vouchers are eligible for redemption for qualified events, ticket vouchers will be redeemed on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

9. Can I apply the discount codes or ticket vouchers to a previously placed order?
No. You cannot use your discount codes, UPS discount codes, or ticket vouchers for previously placed orders.

10. Can I combine the codes and ticket vouchers together?

  • You can combine up to two discount codes per transaction ($4.50 total).
  • If you elect UPS delivery, you can combine up to two discount codes ($4.50 total) and up to two UPS discount codes ($10.00 total) per transaction (for a total discount of $14.50).
  • Ticket vouchers cannot be used with any other discount or UPS codes.

11. Can I transfer my codes or vouchers to someone else?
No. Discount codes, UPS discount codes, and ticket vouchers can only be redeemed by the class member. They are non-transferable.

12. How do I know if I qualify for a ticket voucher?
Please email ticketfeelitigation@gcginc.com.

13. Where do I apply my discount codes?
To redeem your $2.25 discount code or $5.00 UPS discount codes, log on to www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop.  Enter the code(s) you would like to use in the applicable area on the billing page. Please note that discount codes may not be redeemed via mobile or mobile apps.  For step by step instructions, check out more info at http://settlement.livenation.com.

14.  Where do I apply my ticket vouchers?
To redeem your ticket vouchers, log onto www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop and find your ticket vouchers, then click here. Note that voucher redemption is only available for events that are linked from this page.  Once you select an event, click the “Redeem” button.  On the billing page, look for a “voucher code” link and enter your code to receive your discount(s). Please note that ticket vouchers may not be redeemed via mobile or mobile apps.   For step by step instructions, check out more info at http://settlement.livenation.com.

15. Can I use the mobile app or mobile web to redeem my discount codes or vouchers?
Discount codes, UPS codes, and ticket vouchers cannot be redeemed on the mobile website or the mobile app.  See FAQs 13 and 14 for information on how to redeem your discount codes and ticket vouchers on your desktop or laptop.

16. I think I should have more discount codes and ticket vouchers than I see in my account. What should I do?
Please email ticketfeelitigation@gcginc.com.

17. Can my ticket voucher be used more than once if I only used it for one ticket?
No. Each ticket voucher can only be used once, and then it will no longer be valid and it will no longer be viewable in your account.

18. Why are there no events in my area?
Per the terms of the Settlement Agreement, Ticketmaster will provide tickets across a variety of events that take place only at Live Nation owned or operated venues. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.  If the current list of events does not include an event in your area, please check back periodically, as new events may be added.

19. Are wheelchair accessible seats available for ticket voucher redemption?
Yes. Eligible general admission tickets available for ticket voucher redemption are wheelchair accessible. Please redeem your voucher for your selected event.  The venue will accommodate your accessible needs at the event.

20. Why can I only redeem my ticket voucher for these events?
Under the terms of the Settlement Agreement, ticket vouchers can only be redeemed for eligible events at Live Nation owned or operated venues in the U.S. on a first come, first served basis. Please continue to check back, as more events may be added periodically. For an updated list of eligible events, visit http://settlement.livenation.com.

21. When will my discount codes and ticket vouchers expire?

  • Your discount codes and UPS discount codes will expire on June 18, 2020.
  • Your ticket vouchers will be valid for eligible events (which can be found here: http://settlement.livenation.com) until no further tickets are available for any listed events and/or no further events are posted. Ticket voucher redemption is on a first come, first served basis. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

22. Why will everyone who got a ticket voucher not get a ticket?
The Settlement Agreement limits the number of tickets that are to be made available for voucher redemption in a given year, and vouchers are redeemable on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

23. Why can’t I use my ticket voucher for every event on LiveNation.com and Ticketmaster.com?
Per the terms of the Settlement Agreement, Ticketmaster is making tickets available to select concerts at Live Nation owned or operated venues across the United States. Not all events ticketed by Ticketmaster, nor all Live Nation concerts, are eligible for ticket voucher use.

24. How can the ticket vouchers be sold out?
Ticketmaster provides, per the Settlement Agreement, an allotment of tickets to the eligible events for which tickets may be purchased using vouchers.  Once all tickets available for voucher redemption have been purchased for a particular event, vouchers may no longer be used to purchase tickets for that event.

The Settlement Agreement limits the value of tickets that are to be redeemed in a given year. Please be aware that due to high demand and limited ticket availability, we expect these tickets to be redeemed quickly.  Check back frequently as additional tickets and/or events may be added periodically.

25. How do I sign up for notifications?
To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

26. When are you releasing more tickets?
Per the Settlement Agreement, Ticketmaster is responsible for making tickets available for ticket voucher redemption based on the value of tickets redeemed using vouchers during the prior year. New tickets may be made available periodically. For the most up-to-date information, please check http://settlement.livenation.com frequently.

To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

Please note, discount codes and UPS discount codes can still be used on primary tickets on Ticketmaster.com. Log in to your account to view your discount codes and UPS discount codes and search for events.

27. I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?
You can contact Ticketmaster here: http://www.ticketmaster.com/h/customer-service.html

28. Who do I contact if my question isn’t answered here?

  • If you have a question about the lawsuit or the benefits to which you are entitled, or if you believe you did not receive codes or vouchers that you should have received, please reach out to Garden City Group at ticketfeelitigation@gcginc.com.
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