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The following Random Lineup Draw Procedure will be in effect at all Canadian Ticketmaster Ticket Outlets, except those in the Ottawa-Gatineau area. Charge-By-Phone and Internet orders are not subject to this procedure as it applies only to in-person ticket sales.

Random Lineup Draw (RLD) procedures will take place for any event on sale that creates a lineup of two (2) or more customers one (1) hour prior to the designated time of sale.


  • No camping is allowed. Arrive one (1) hour prior to designated onsale time.
  • You must be 12 years of age or older and be able to complete a transaction to receive a random number.
  • Random numbers will be distributed (1/2) hour prior to designated onsale time. Random numbers will stop being handed out 15 minutes prior to designated onsale time. A random draw to determine the start of the lineup will take place 15 minutes before the designated onsale time and the lineup will be re-organized with the new start number.
  • Having a random number does not guarantee you will get event tickets, only your place in line.
  • Random numbers are non-transferable.
  • If you arrive after the RLD has begun, please take your position in the "late line"; behind those with random numbers.
  • Tickets will be sold on a best available basis, you cannot select a specific seat location. You may, however, select an alternate price level if available.
  • You must remain orderly and pick up any trash prior to designated onsale time.
  • We reserve the right to refuse service to anyone who fails to abide by the policy listed above.
  • Ticketmaster/Ticket Outlets assume no responsibility for unforeseen technical problems.

Special procedures may be implemented for particular events depending on anticipated sales volumes. These procedures will be specified at the time of event announcement where applicable.

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