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Purchasing Tickets

Yes — PayPal is Ticketmaster’s newest way to pay online.

Paypal can only be used for primary purchases (not on resale transactions).

PayPal is not available through the Ticketmaster app.

Please Note: Sometimes you need a specific card to buy certain tickets (e.g. Citi Cardmember presales, American Express Preferred Seating). In these cases PayPal will not be offered as a payment method.

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The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.

Prefer to talk to someone? For events in the US call 800-745-3000.

Hours (your local time)
Monday - Saturday: 9am - 6pm
Sunday: 12pm - 6pm

Hint: Tickets for most presales are not sold over the phone. Go directly to Ticketmaster.com or download our app. (Also sold online only: some VIP packages, Official Platinum Seats, and merchandise.)

Finally, the numbers above are for buying tickets only. If you need help with an existing order please Contact Fan Support.

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Pick a card, almost any card: American Express, Visa, MasterCard, Discover, Diners Club*, Ticketmaster Gift Card*, or a debit card with a major credit card logo. Now you can even use Apple Pay with our app. International cards are also accepted on our desktop site. Our app only accepts credit cards with a US or Canadian billing address.

*Sorry, Diners Club and Ticketmaster Gift Cards can't be used to buy Fan-to-Fan Resale Tickets.

PayPal is an accepted payment method.

Payments can't be split between multiple cards.

P.S. Sometimes you need a specific card to buy certain tickets (e.g. Citi Cardmember presales, American Express Preferred Seating).

All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.

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To add tickets to an existing order you must Contact Fan Support. Please be sure to have your order number and credit card number available.

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We save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).

We can't hold tickets because of their limited quantity and shelf life. If someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!

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Great Fun and Ticketmaster are not the same company. Great Fun is owned by Affinion Group, an online marketing company that is based in Stamford, CT. Affinion Group owns and operates a broad range of membership programs like Great Fun, which are offered to consumers through partner companies such as Ticketmaster.

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American Express Membership Rewards can't be applied through our app. Please use a desktop or laptop.

American Express Membership Rewards points can't be used to buy Fan-to-Fan Resale tickets.

Qualifying American Express Cardholders may redeem their Membership Rewards points for ticket purchases made online. American Express Membership Rewards® redemption is not available for Canadian events or for holders of Canadian American Express cards.

To qualify, you must:

  1. Be enrolled in the U.S. Membership Rewards Program.
  2. Have enough Membership Rewards points to cover the entire cost of purchase.
  3. Be in good standing with American Express.

Initially, your American Express Card will be charged for your purchase. If you qualify, American Express will debit Membership Rewards points, then issue a credit to the primary Card enrolled in the program. Membership Rewards points will be redeemed at an approximate rate of 200 points for $1 US Dollar.

Payment Screen Example

Orders failing to qualify will remain charged on your American Express Card and are valid and subject to the venue's and Ticketmaster's purchase policy.

If you are unsure of your Rewards points balance please contact Membership Rewards at 1-800-297-3276 or visit the Rewards site.

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Ticketmaster and Shoppers Advantage are not the same company. Affinion Group, an online marketing company, owns Shoppers Advantage. Ticketmaster is a marketing partner of Shoppers Advantage.

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No, Paypal can only be used for primary purchases (not on resale transactions).

Please Note: Sometimes you need a specific card to buy certain tickets (e.g. Citi Cardmember presales, American Express Preferred Seating). In these cases PayPal will not be offered as a payment method.

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Click here to find tickets!

Sign up for TicketAlerts and we'll tell you about their upcoming shows before tickets go on sale!

*Once made available to Ticketmaster, onsale dates and times, including pre-sales, general public onsales and post sales, are listed on the right side of the page under the 'Event Details' heading. You may view this information by selecting the "Find Tickets" link on the date of the event you wish to purchase.

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If the billing address for your credit card is not within the United States or Canada, we will be unable to mail or ship your tickets via UPS. When purchasing tickets, you will need to select International Will Call, Print-at-Home or Mobile Entry (Go Mobile) as your delivery method. Based on the selection of either of these delivery method, you will be presented with a list of countries when entering your billing address, rather than states or provinces.

If you choose Will Call, your tickets will then be held at the venue's box office will call window on the event date. Tickets at will call are typically available one hour prior to the event time. In order to receive your tickets, you must present the credit card that was used to purchase the tickets, picture ID, and the Ticketmaster order number issued to you during the sale. The will call window at the box office is usually located near the main entrance of the venue.

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Most venues do not allow cameras or recording devices inside. To determine if cameras are allowed at the specific venue that you will be attending, please search for that venue from our home page. On the next page, select the venue where you will attend the event. Once on the venue page, you may view the venue information, including general rules, to determine if a camera will be permitted at that venue. If this information is not available, please contact the venue directly,

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Cancelling your Great Fun membership is easy. Just visit the Great Fun website at www.greatfunsite.com and log in. You can also call Great Fun at 1-877-488-9480, Monday-Friday 9 a.m. to 11 p.m. (Eastern time) or email service@greatfunsite.com.

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Your Shoppers Advantage membership is easy to cancel.

Send an email by clicking HERE.

Or call 1-800-562-8888
Monday-Friday 8 a.m. to 11 p.m. (Eastern time)

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You can edit your personal or billing info anytime by signing in to your My Account, but it will apply to future orders only.

To edit information on an existing order, please Contact Fan Support with the changes and your order number.

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While you can't edit items inside My Cart, you're not stuck with those items either. Here's what you can do:

If you want different tickets, click the "Find Different Tickets" link on the left and search again. The original tickets will remain in your cart, which, by the way, is also a great way to compare prices! (To remove the original tickets, click the "Remove This Event" link to the left of the event.)

If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts, etc.), click "Get Tickets" and make your changes before purchase.

Please Note: My Cart is not available on moble site or app.

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Was your event canceled or postponed? Please review the "You may be interested in..." links below.

If the event provider takes part in our Fan Guarantee, your tickets are fully refundable for three days after you buy them, up until one week before the event*. See participating venues and teams.

*Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, tickets subsequently offered at a discount, and tickets for participating teams' away games.

Fan Guarantee refunds are easy:

  1. Go to Ticketmaster.com on your computer or tablet
  2. Head to your account to see your order
  3. Click the Refund button

You won’t see a Refund button if:

  • You bought resale tickets (nonrefundable)
  • You bought your tickets more than three days ago
  • You bought tickets within the last three days for an event that’s less than a week away
  • The artist, team, or venue doesn’t participate in our Fan Guarantee

If you see a Sell button on your order, you can list your tickets on the spot. If the Sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

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Yes, just click the "Remove This Event" link to the left of the event. If you have second thoughts, click "Keep It."

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The CIN number is the 3-digit code found on the back of the card, generally located on the signature strip of most cards. If you have an American Express, this 4-digit number can be found on the front of your card, above the actual credit card number.

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A link to print or view your parking pass is sent via an email confirmation from ParkWhiz.
Example

You will be able to scan the QR code from your mobile device or print it from a computer. Then follow the instructions to gain entry.
Parking Pass Example

ParkWhiz Passes can't be transferred through your Ticketmaster account, but you can print it and hand it to your friend.

ParkWhiz Accessible Parking

  • Accessible parking is on a location by location basis and on a first-come, first-served basis
  • Check the Amenities section of your parking pass for accessible parking availability
  • Contact ParkWhiz Customer Experience team at 888-472-7594 before purchase to check if accessible parking is available
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How much time do I have to purchase tickets online?
At the bottom of every page during the checkout process, there is a timer that shows you how long you have to complete the page before we release your tickets for others to buy. 

Why is there a time limit when I'm purchasing ticket?
We want to ensure that tickets are available to as many people as possible, so we limit the amount of time a customer can hold tickets before completing their purchase.  At the bottom of every page during the checkout process, there is a timer that shows you how long you have to complete the page before we release your tickets for others to buy.

Why does checkout time vary between events and times of day?
You may notice different checkout time lengths when purchasing tickets at different times of the day or for different events. This is because we set checkout time lengths according to ticket demand. When less customers are purchasing tickets, we lengthen the amount of checkout time. Alternately, when many customers are purchasing tickets simultaneously, we enforce shorter checkout times in order to serve all customers in a timely manner.

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Yes, you can combine PayPal with other forms of payment.

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Rules and prices for kids tickets vary from venue to venue and from event to event. Please review the "More Info" or "Please Note" sections of your event. These sections are not available via our app.

If there is no info there, click the link to the venue. You'll see their rules on the right side of the page. Example

Note: Kids prices are not available for every event.

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Group rates for ticket sales are generally available through the venue box office. To inquire about group sales for the event of your choice, we recommend that you visit the corresponding venue information page on Livenation.com to locate the venue contact information. Many venue information pages will include a specific contact number for the venue's group sales department.

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Driving directions to most venues may be found by clicking on the venue link on the event page for the event in question. In the case that driving directions are not available here, or do not address the area from which you will be traveling, we recommend that you visit your preferred map site.

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It is always possible for a limited number of tickets to become available after an on-sale. Sometimes the venue or promoter will release additional tickets. Also, in the course of processing orders, we may find accounts that are over the ticket limit, need payment or do not have the correct billing address. In these cases, the order may be cancelled and the seats released back into the system for sale.

We are unable to state an event is sold out until the promoters of the event give us authorization.

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Please contact Goldstar for questions regarding tickets purchased on their site or review their FAQ's.

Goldstart Contact Us Page
Goldstar FAQs

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Local Ticketmaster Retail Outlets are no longer available.

Visit the venue where your event is taking place to purchase locally or click the link below for additional points of purchase.

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Click "Find Tickets" on your event and BAM! You'll see the seat map.

Many of our maps are interactive - which means you can zoom in to choose specific seats - and we're adding more of those all the time. In the meantime if you see the non-interactive map it's still pretty easy to search by price & section or best available.

Remember, to avoid errors do not open multiple browsers or tabs when purchasing tickets.

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General Admission (GA) refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission (GA) event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location.

Please ensure you carefully read the Event Information and Ticket Information screens when purchasing tickets: Any information on whether your tickets are General Admission (GA) will be posted on one or both of these screens. Seating arrangements vary for each event, and there may or may not be seats of any kind available. Ticketmaster cannot guarantee seating for any event that is sold as General Admission (GA).

Standing Room Only (SRO), PIT and Lawn are types of General Admission (GA) in which there are no seats at all.

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Take the inside track to your next event:

  • Get a Ticketmaster account and store your billing info now so you'll speed through checkout when every second counts.
  • Add favorites and alerts to get advance word on every onsale. Become our fan on Facebook and follow us on Twitter for even more onsale alerts.
  • Sign in to your Ticketmaster account before big events go on sale (usually 10AM Friday, Saturday, or Monday) so you're ready to strike. Keep local time in mind when buying tickets for an event far away from home.
  • Save time by searching Best Available, which scans all sections fast - it's much quicker than searching one section at a time.
  • Use only one browser window or risk losing your tickets! We bar multiple windows to stop unfair automated ticket-buying programs, aka bots, which shut you out. 
  • Don't refresh your browser every second or your computer will be blocked (another bot prevention measure). Yes you should refresh during the onsale, but no more than every 2 - 3 seconds.
  • Keep checking back several hours after the onsale to see if more shows were added, as well as a week to a few hours before the show to see if additional seats were released.
  • Join your favorite artists' fan clubs to get presale tickets, the membership perk that helps you pounce on good seats.
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If an event has disappeared from your cart it's most likely because the event date has passed.

Also, if you don't have a My Account you may lose events in your cart when we periodically purge anonymous data cached on our system in order to maintain peak efficiency. Keep the events in your cart safe - get a My Account now!

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When an event goes on sale, tickets can be purchased online, by phone or in person. We do not reserve a specific amount of tickets for different distribution channels, so the odds of getting tickets are the same no matter how you choose to get your tickets.

From time to time, promoters conduct pre-sales or other promotions that are available only through one distribution channel. In such a promotion, you can purchase tickets only through that particular distribution channel.

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Upon joining Great Fun, you should have been offered an incentive in exchange for trying the program. You can claim your cash back incentive by following detailed redemption instructions that will be provided to you either via email or in a packet mailed to you. If you have not received this information please contact Great Fun by calling 1-877-488-9480 or emailing service@greatfunsite.com.

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A Great Fun membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if you would be interested in hearing about the Great Fun offer for everyday savings. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Great Fun online savings program.

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Thank you for your concern regarding the Security Check system on Ticketmaster’s website.  We welcome this opportunity to explain a bit about our Security Check system. Our Security Check system is provided by “reCAPTCHA,” which is a project of the School of Computer Science at Carnegie Mellon University.  A “CAPTCHA” is a program that can tell whether its user is a human or a computer. We use a CAPTCHA on our website to prevent abuse from "bots," or automated programs that may be used to secure tickets faster than a human user can. No computer program can read distorted text as well as humans can, so bots cannot easily navigate websites protected by CAPTCHAs.

The words in our CAPTCHA Security Check were taken directly from old texts that are being scanned and stored in digital format at Carnegie Mellon University in order to preserve them and make them more accessible to the world. In spite of the best efforts made by Carnegie Mellon’s reCAPTCHA team to remove offensive or potentially offensive words or word combinations from the CAPTCHA dictionary, random words or word combinations may appear in the CAPTCHA that unfortunately may offend some users.

When we are made aware that an offensive word or words have appeared on our CAPTCHA Security Check, we immediately notify the reCAPTCHA team at Carnegie Mellon University and they remove the word or words from their library of scanned words.  Rest assured that the word(s) you found offensive are being removed from the reCAPTCHA library and should not appear on our website.  We regret any difficulty this may have caused, and we thank you for bringing this to our attention. Contact Fan Support

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You can always search for your event and review the "Please Note" or "More Info" section to confirm the status of your event. We'll also be sure to contact you by phone or email once we receive official confirmation of any event changes!

If your event has been cancelled, we'll automatically refund your entire order, including all fees (except UPS, if applicable).

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A Great Fun membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for trying Great Fun. After accepting the Terms & Conditions, you were enrolled in the Great Fun online savings program.

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A Shoppers Advantage membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if interested in hearing about the Shoppers Advantage offer. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Shoppers Advantage program.

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Just click the "My Cart" button on Livenation.com (top, right) after logging in.

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You can access your Great Fun membership in two ways: Either through the emails that have or will be sent to you or by logging into www.greatfunsite.com.

When you first join the program, you create a username and password; these login credentials can be changed at any time. In the event that you forget your username or password, you can go to www.greatfunsite.com and click the "Forgot Your Username?" or "Forgot Your Password?" link.

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You can access your Shoppers Advantage membership in a couple of ways: Either through the emails sent to you or by logging into the Shoppers Advantage website at www.shoppersadvantage.com. When you first join the program, you create a username and password; these login credentials can be changed at any time. In the event that you can't recall your password, please visit www.shoppersadvantage.com and click the "Forgot Your Password?" link.

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Just click the "Remember for Later" button at the bottom of the review or delivery page.

Note: We'll save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). My Cart is not available on our app.

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When you're ready to return to your cart to buy tickets, click My Cart, then click the "Get Tickets" button on the event.

You can only buy one set of tickets in your cart at a time.

Please Note: My Cart is not available on moble site or app.

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To cancel please contact Allianz Global Assistance by clicking HERE.

When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine coverage details. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven’t filed a claim or attended your event.

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We can't verify tickets bought from a 3rd party.

The only way to know your tickets are the authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.

All other tickets purchased through Ticketmaster should be valid for entry. If a ticket bought on Ticketmaster does not gain you access to your event, please Contact Us and we will refund your tickets, including all fees, on the same card used for purchase.

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Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.

If you still have questions, email us 24/7 or call us at 800-653-8000.

Fan Support Hours (your local time)
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM

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Contact information for Great Fun can be found at Great Fun Customer Care or by calling 1-877-488-9480 or emailing service@greatfunsite.com.

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Contact information for Shoppers Advantage can be found at Shoppers Advantage Customer Care or by calling 1-800-562-8888 or emailing service@shoppersadvantage.com.

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Claims may be filed online at EventTicketProtection.com or you may contact the Allianz Global Assistance claims office at 1-800-334-7525. The claim specialist will let you know what documentation (see the Certificate of Insurance/Policy for specific information) will be required and will send you a claim form. The claims office is open 24 hours a day, seven days a week.

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To find information about a specific event or venue, such as ticket prices or availability, simply type the partial or full name of the event or venue name into the search box located near the top of the home page.

For Example, "David Bowie" or "Bowie". For a venue try "Staples Center" or "Staples". Avoid using "David Bowie at Staples Center". This will not return results for David Bowie or Staples Center.

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On the event page!

Search for your event on Livenation.com. Enter the artist, team or venue name in the search field near the top of the page.

Then click "Find Tickets" next to your event. If there's an Interactive Seat Map click a section and hover over the different seats to see prices; if the seat map isn't interactive just use the Price & Section dropdown to see prices.

For most events the prices you see are the ticket's face value plus service fee. To see a complete price breakdown:

  • After you click Find Tickets, click Details next to the subtotal on the tickets we found
  • On an Interactive Seat Map click a seat to add it to Selected Seats below the map, the Details link will be next to it

Note: Fan-to-Fan Resale ticket prices are set by fans and other sellers (not us), and they're often higher than face value because of high demand.

Can't see ticket prices? You may be early to the party - prices don't appear until the presale or onsale.

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Visit your applicable Concert Cash redemption site and follow the steps below. You can find the redemption site in the same email you received your Concert Cash code in. If you received your code via scratch card, you'll find it there.

Note: Codes can't be applied through our mobile app or to existing orders.

For Concert Tickets

  • Select your preferred venue, event and ticket locations
  • Cart your preferred tickets
  • Enter your code in the 'Apply Voucher Code' field on the Payment page
    Example

For Artist Merchandise

  • Select your preferred artist and start shopping
  • Cart your preferred items
  • Enter your code in the 'Promotional Code' Box (this will apply toward your merchandise balance)

You can always visit the FAQ section of your applicable Concert Cash redemption site for complete details.

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Look for the "Offer Code" box or link to enter your code BEFORE choosing tickets.

On your computer
New design (Computer and mobile web)
Small Screen Devices
On our app

Promo and discount codes can't be applied after a purchase.

Promo and discount codes can't be used to purchase resale tickets from other fans. The promotion or offer may not apply to all dates, times, prices, and sections. Refer to your offer for rules and restrictions.

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Presales do not guarantee tickets. Presales give fans with passwords/codes the opportunity to purchase tickets before the general public!

Just look for the "Offer Code" box or link on your event to enter your presale password.

Old Design Example
New Design Example
Small Screen Devices Example
App Example

Presale passwords/codes are always entered before choosing your tickets.

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Event Ticket Protector Insurance will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden covered medical emergencies, death of a family member or companion, mechanical breakdown on the way to an event, traffic accident while in route to the event, being called for jury or military duty, or having your home rendered uninhabitable.

Please see the Certificate of Insurance/Policy for a complete list of covered reasons, terms, conditions and exclusions that may apply.

Please note that no benefits will be extended for cancellations due to simply changing your mind.

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If you're one of the selected winners, a Live Nation representative will reach out to you via the contact information you provided on the entry form on or after the "winner selection date" that was displayed in the Official Rules of the applicable Sweepstakes or Contest.

Good luck and thanks for being a fan!

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If you are experiencing inclement weather in your area, please check your event on Livenation.com for the most recent up to date status. You can also check your email periodically. We will send you a notification if there is a change for your event.

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If you are inquiring about an event or a previously placed order for an event taking place in a country other than the United States, please visit our international site to be directed to the appropriate Ticketmaster website for assistance.

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As the event date approaches, the venue may release tickets that were previously held for the artist or team. Why are tickets released?

  • The artist or team may no longer need the tickets that were held when the event originally went on sale.
  • Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale!

TIP: Check back often!

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MasterCard SecureCode enables MasterCard cardholders to feel more secure when making Internet purchases with their bank cards by enhancing their current MasterCard account with a secret code to protect against unauthorized use of their card when shopping at participating online merchants.

How will the MasterCard SecureCode protect you?
When you correctly enter your SecureCode during a purchase at Ticketmaster, you confirm that you are the authorized cardholder and that your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without the SecureCode at Ticketmaster.

How does MasterCard SecureCode work?
Once you have registered and created your own SecureCode, you will be automatically prompted by our financial institution at checkout to provide your SecureCode each time you make a purchase with Ticketmaster. Our financial institution quickly confirms your SecureCode and then the purchase is completed.  A customer's SecureCode will never be shared with Ticketmaster. The process is very similar to entering a PIN number into an ATM.

Why should you register for a MasterCard SecureCode?
Not only will it provide added security, but you'll also have Zero Liability, which is the peace of mind knowing that you won't be responsible for unauthorized purchases.

For more information, please visit mastercard.com.

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Military discounts are generally available only through the venue box office. You may contact the venue box office directly, using the venue contact information on the event page, to inquire if a military (active or veteran) discount is offered for the event in question.

When available through Ticketmaster, military discounts will be part of your ticket type options.
Example

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For detailed information on where you can obtain pit passes check www.monsterjam.com or find your specific event on ticketmaster.com.

Ages 2-12 are considered as kids/youth age for Monster Jam shows. Everyone ages 2 and older require a ticket.

Please note: Not all shows offer kids/youth ticket discounts or pit passes.

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They’re a great way for a group of friends to have some fun and save big. Fans can score four tickets for the price of three for featured events.
Learn More About Me+3 4-Packs

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If you bought tickets online or over the phone, you won’t need to do a thing. We’ll let you know the event is canceled and automatically refund your order (except UPS fees) to the same card used for purchase.

All refunds should be received within 7-10 business days after we learn the event is canceled.

Note: postponed or rescheduled events are handled differently.

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If the tickets you bought online or by phone are lost, stolen, damaged, or destroyed, please Contact Fan Support. Our Fan Support team is happy to help! Make sure you have your order confirmation number or the credit card you used to buy the tickets handy.

For damaged or destroyed Print at Home tickets, just print again from the link in your confirmation email or login to your account.

 

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Use these links for exclusive member offers.

AAA
AARP

Pleaes Note: Offers are for select events only.

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Often, the venue or promoters prefer to wait until all terms regarding the event are finalized to protect the consumer from being misinformed. We don't release any information until we receive authorization from the promoter or venue; sometimes, this can happen after the media has already begun publicizing the event.

Note: Ticketmaster doesn't sell tickets for every event.

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To make your presale hunt a little easier, we’ve put together the following list so you can determine the best ways to get tickets to the artist, team or event you can’t wait to see.

*Please Note: Not all events have presales and not all events will have all of these presales.*

Ticketmaster does not provide any codes over the phone or through email requests. Except for the Live Nation Presale codes listed below.

Verified Fan Presale Registration
Some artists have a presale registration period for fans. Fans that register will be sent a presale code via text on the day of the presale. Follow your favorite artists on social media for this opportunity.
Review the "You may be interested in" section below to learn more about registering.

Ticketmaster Presale
Are you signed up to receive special offers from Ticketmaster via email? If not, SIGN UP! After you sign up, make sure to “favorite” all the artists, performers, teams and venues that you love so we can deliver information about upcoming onsales to you in the future. Use our desktop site for access to these options. App favorites do not generate any presales emails.

Live Nation Presale
If you have a Live Nation account you'll get email alerts about some upcoming Live Nation presales. You can use the same login info from your Ticketmaster acocunt to log into Live Nation. No account? Get yours now.
Need the Live Nation presale password? Use "mysong" or "beats".

Social Media Presale
Follow your favorite artists, venues or shows on their social media pages. Then keep your eyes peeled for the unique presales they share with our social communities. Followers will get the most recent presale codes the day they go live.

Venue Presale
The venues in your hood also host presales so sign up for their email list to find out when, where and how. You’ll also want to visit any and all of your favorite venues’ websites to subscribe to their newsletters.

Credit Card Presale
Credit card companies—like AMEX, Citibank and Chase —may offer their cardholders special presale access as a perk for being a loyal customer. Check with your credit card company to find out if they offer any benefits or assistance when purchasing live entertainment events.

Fan Club Presale
Typically, fan club members are rewarded for their loyalty and given presale access to their fav artists’ shows as a perk. FYI—there may be a cost associated with joining an artists’ fan club or community so read all the details before signing up! Visit your artist's official site to find contact information if you have not received your fan club presale code.

Fan Club Bundle
Some artists give non-fan club members early access to tickets when they purchase a special “Fan Club Bundle.” Purchasing this bundle allows you to buy tickets during the specified presale period along with the purchase of an official fan club membership. Keep in mind that in most cases, there’s an additional cost associated with purchasing the fan club membership.

Album Pre-order Presale
Sometimes tours offer a presale code to the fans who pre-order the artist’s new album. You can find out about these types of opportunities by signing up to receive email notifications from your favorite artist and/or Ticketmaster.

Team Presale
Visit your desired sports team’s website for more information on how to join their email list.

Radio presale
Listen closely on air or visit the station’s website for details on signing up and securing passwords. There is no one specific radio station. Listen to those that play the music of the artist you're interested in.

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For specific questions about parking lot locations, hours or drop off areas, please contact the venue. Visit your venue's official site to find contact information.

If you have purchased a parking pass but have not received it, please Contact Fan Support.

If parking passes are available for purchase through Livenation.com, the option will be offered to you during the ticket purchase process. Missed it? Contact Fan Support to purchase.

In some cases, parking passes are not available for purchase through Livenation. Please check the venue information page on Livenation.com for any available information on parking for the venue in question.

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Unfortunately, Ticketmaster only accepts one credit card per transaction. We are unable to split the transaction.

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Online at livenation.com
Buy tickets securely, at your convenience, day or night, 365 days a year
(Note: For a brief window, late each night, transactions are not processed, as our ticketing system undergoes maintenance.)

  • Find event and venue information 24 hours a day
  • Select Print at Home as your delivery option and you can print your tickets
  • Get venue information:
    - Easy-to-read, color seating charts for most venues
    - Venue information, such as directions and parking
    - Schedule of all booked events
Mobile
Get Our App

Charge-by-Phone
The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000. Hours are Mon through Sat 9am - 6pm and Sun 12pm-6pm local time.

Box Office
Located at most venues
Hours of operation vary
Venues typically sell tickets only for their events.

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G-Pass tickets will be available to print from your Groupon account 48 hrs after your deal ends.

If you have a Groupon voucher instead of a G-Pass ticket, print your voucher to exchange it at the box office or as otherwise stated on your deal's Fine Print.

If you still need assistance call Groupon at 888-375-5777 or read their FAQs.

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Please use only one browser window at a time to hold tickets. If you open a new browser and order a different set of tickets, the tickets held in the previous browser will be released for sale to other customers. This helps us to prevent attempts to use automated programs to block other customers from getting tickets.

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Remember, to avoid problems or errors do not open multiple browsers or tabs when purchasing tickets.

We apologize that you have encountered difficulties with our online service.

Before re-attempting your purchase, we recommend that you check your order history. If an order was placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase.

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Recently, Live Nation and Ticketmaster Entertainment have merged to become Live Nation Entertainment. Live Nation Entertainment's mission will be to improve the live entertainment experience and to drive major innovations in ticketing technology, marketing and service. Through this merger, the parties believe that the combined company will have the tools to develop new products, expand access, improve transparency and deliver artists and fans more choices. This will drive greater attendance at live events and bring more value to all major constituents in the industry.

We believe that the merger creates a diversified company with a great selling platform for artists and a stronger financial profile. The new company will provide a more direct relationship between fans and artists. More importantly, fans will benefit through more ticketing and seating options, reduced pressure on ticket prices and more direct access to their favorite artist.

We very much appreciate the opportunity to respond to your email, and we hope this information sufficiently addresses your concern. We value your patronage and hope you will look to our service in the future for your live entertainment needs.

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When available through Ticketmaster, senior citizen discounts will be part of your ticket type options.
Example

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When available through Ticketmaster, student discounts will be part of your ticket type options.
Example

If no information is present concerning student tickets, we recommend that you contact the venue directly. Many venues offer this type of ticket for sale only through the venue box office. Click the more info button next to your events name and then on the venue name to find contact info. Or visit your venue's official site.

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Browse better with the latest version of your favorite:

Remember, to avoid errors do not open multiple browsers or tabs when purchasing tickets.

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Ticketmaster is a ticketing agency that provides services for promoters, sponsors, and venues to sell tickets. Unfortunately, we do not own the tickets we sell, consequently, making the tickets unavailable for us to donate. We recommend that you contact local venues or promoters for this type of request.

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The venue or artist/event management will typically impose a ticket limit per customer, credit card, billing address and/or other criteria in order to provide ticket access to as many fans as possible.

Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event.

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster in its discretion.

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Yes, you can register for a #VerifiedFan event from outside the U.S. Please include the country code with your telephone number.

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If your event is postponed or cancelled, tickets must be returned to Ticketmaster. Once you have confirmed that your event has been cancelled or postponed, and that you are unable to or do not wish to attend the rescheduled date, please follow the instructions below.

Mail your tickets to us for a refund. Make a photocopy of the tickets for your records and send the original tickets along with a note including your name, phone number, and address, to the following address.

Ticketmaster
ATTN: TCR
1000 Corporate Landing
Charleston, WV 25311

If you purchased your tickets over the phone, on ticketmaster.com or through our app, please review the links below.

Still need help? Contact Fan Support

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Download the Ticketmaster App for iOS or Android for the best way to purchase tickets.

It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

1. If verified and randomly selected, you will receive an offer code via text message. The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique offer code. Keep your phone handy – you’ll receive text messages 2-4 hours before the sale begins.

2a. Ticketmaster Purchases:

Sign-in to your Ticketmaster Account or App in Advance. Know your Ticketmaster password (or reset it in advance) Need to reset your password? Reset My Password Make sure you have a valid credit card with updated billing information in your account. Need to update credit card or billing information? My Account

Ticketmaster Mobile Checkout: Update your Ticketmaster App and Sign-in. For a faster mobile checkout on Ticketmaster, have a valid credit card with updated billing information in your account. Need to update? Download our app for iOS or Android. When updating your payment details, log into your account from a computer or your app – not the mobile web.

2b. Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.

When the Sale Begins…

3. Click the link you were sent at the appropriate time

DESKTOP: transfer the link from your phone ahead of time

MOBILE: If you have the Ticketmaster App installed once the page loads in your mobile browser you will be prompted to open the page in the App if you prefer.

4. Enter your unique offer code in the space labeled “Offer Code.” Make sure you enter the code exactly as it appears in the text you receive.

5. Find tickets: Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the MAXIMUM ticket limit.

6. Checkout: For faster checkout, make sure all billing and credit card information are up to date prior the start of the Onsale.

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Click here to find the listing of events featured through TicketWeb.

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If a playoff series game isn't played because the series ended in less games, then refunds will be issued for unplayed game(s). This applies to every sport with a series playoff style post-season.

For example, the baseball American League Division Series is 5 games. First team to win 3 games wins the series. If a team wins the first 3 games, then games 4 and 5 will not be played. Tickets for those games will be refunded.

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Verified by Visa is a global Visa program designed to help make shopping online even more secure for cardholders by protecting against unauthorized use of your Visa(R) card. When you sign up for Verified by Visa, you choose a personal password on your card issuer's website. This password is then used by your card issuer to confirm your authenticity during the checkout process when shopping online.

Verified by Visa is absolutely free for Visa cardholders and works with your existing personal card.  (Corporate and business cards are excluded.)  It's very simple to sign up: simply visit your card issuer's website and sign up there.  We encourage all Visa cardholders to sign up for their personal Verified by Visa password, but it is not a requirement.

If you want more information on the program, just visit the visa.com website.

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If you purchased your tickets on Ticketmaster.com or provided us your e-mail address when purchasing tickets via the phone, then we'll send you a Fan Review Invitation within 24hrs after the show -- just follow the "Review Event Now!" link, fill out the review and submit... it's as easy as 1,2,3.

If you didn't receive your Fan Review invitation it's no problem; just visit the artist's page* on Ticketmaster.com, select the "write a review" link and off you go. If your review passes our moderation/guidelines you should expect to see it posted within 72hrs on the artist's page*.

*To find the artist's page on Ticketmaster.com search for the artist by name, then click on the artist's name which will be hyperlinked--once you're on the artist's page scroll to the bottom to see all the posted reviews.

Reviews are not available on our app.

Learn More about ratings and reviews.

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Check back often! We may get many new postings daily. If you're seeking sports tickets, many teams allow season ticket holders to resell their tickets on team-branded sites hosted by Ticketmaster. For a list of those teams, click here.

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These messages inform you up front if tickets are gone or almost gone for a specific price or section, so you can save time and simplify your ticket search!

"Limited Availability" means there aren't many tickets left at that price or in that section, so you might want to grab them before someone else does. (Please note that if you're looking for a large number of tickets, the chances are lower you'll find them all in the same row.)

"No Tickets Currently Available" means there are zero tickets left at that price or in that section, so you can move on and focus on finding tickets that are available.

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Some artists will provide their ultimate fans with exclusive VIP packages for an unforgettable concert experience. Packages will be different form artist to artist. Each may include front row tickets, an autograph or a pre-show party. Some may even include the opportunity for a meet and greet with the artist or experience a sound check!

To find out if your favorite artist has these packages available and what is included in their packages just type their name on the search box at the top of any of our pages. Once you find the artist's page or the specific event you want to attend look for the VIP package offer link to get full details. Keep in mind not all artists will offer VIP packages.

Artist Page Example
Event Page Example

Not all artists will offer VIP Packages.

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It's peace of mind offered by Allianz Global Assistance® Event Ticket Protector(sm). If car trouble, a traffic accident, jury duty, covered medical issue or other covered reasons keeps you from your event, you get 100% of the ticket price back including fees, taxes, and delivery charges - up to a maximum coverage amount.

Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 102-C series or 102-P series, or Jefferson Form No. 105-C series or 105-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.

PLEASE BE ADVISED: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner's insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required in connection with the insured's purchase of travel tickets.  Plan may not be available in all jurisdictions.

California Residents: This plan contains disability insurance benefits or health insurance benefits, or both, that only apply during the covered trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan. We are doing business in California as Allianz Global Assistance Insurance Agency, License # 0B01400.

Florida Residents:Emergency Evacuation benefits are limited to coverage for travel or use of accommodations for a period of no longer than 60 days, beginning on your date of departure. This limitation only applies to your Emergency Evacuation benefits.

New York Residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer's expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer's compensation, except as otherwise provided by law.

Utah Residents: We are doing business in Utah as Allianz Global Assistance Insurance Agency.

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Audience Rewards is a points program that rewards you for your loyalty to Broadway and the performing arts. As a member, you can earn points for your eligible purchases and redeem them for tickets, merchandise, experiences, and other items listed in the online Audience Rewards Award Catalog.

When you purchase tickets to shows that are eligible for Audience Rewards, you will be prompted to enter your Audience Rewards number after your order has been processed.  If you are not already an Audience Rewards member, you will also have the option of signing up or you can choose to receive additional information.

Missing Points? If you forgot to add your Audience Rewards number or are missing points please log into your Audience Rewards account to request credit for those missing points.

Learn More about Audience Rewards

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Complete Savings is a leading online savings program that allows its members to save up to 50% on dining, entertainment, movie tickets, and much more. Complete Savings and Ticketmaster are not the same company. Complete Savings is owned by Webloyalty, a leading online marketing company that is based in Norwalk, CT. Webloyalty owns and operates a broad range of membership programs like Complete Savings, which are offered to consumers through partner companies such as Ticketmaster.

Complete Savings has a varied selection of travel, dining and entertainment discounts, such as:

  • Up to 50% off at participating restaurants
  • $5 discount movie tickets
  • Sizeable savings at participating theme parks, museums, zoos and more
  • 24-hour roadside assistance
  • Plus much, much more

Please visit www.completesavings.com for more information regarding available member benefits.
Contact information for Complete Savings can be found at Complete Savings Customer Care or by calling 1-800-826-1885 or emailing customerservice@completesavings.com.

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The insurance component provides reimbursement for 100 percent of the ticket price including taxes and shipping charges. With event ticket insurance, your financial loss will be covered if you can’t attend an event for any of the below reasons:

  • Illness or Serious Injury - preventing the you or an event companion from being able to use the event ticket, or if a family member is hospitalized or requires care by you
  • Traffic accidents - which could prevent you from getting to an event
  • Mechanical Breakdown - if your car breaks down within 48 hours of the event
  • Airline delay - if your plane or other common carrier is delayed (includes bad weather) while going to the event
  • Home or Business Issues - if your home or business is uninhabitable due to fire, flood, vandalism, burglary or natural disasters
  • Care for a family member - serious injury to a family member, requiring you to provide care
  • Employer Termination - providing protection against a lay-off
  • Jury Duty - if you are required to serve on jury duty after having purchased an event ticket
  • Work Relocation - if you are relocated by your company over 100 miles from your home
  • Military Duty - if you are required to miss an event as a result of military orders
  • Death - if you, an event companion, or immediate family member passes away

Certain pre-existing conditions may be covered. Please see the full Certificate of Insurance/Policy for a full listing of requirements and exceptions.

Event Ticket Protector also includes access to the Allianz Global Assistance Event 24-hour assistance hotline. A staff of multilingual problem solvers is available to help you with any medical, legal or travel-related emergency. Please call 1-800-424-3396.

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Great Fun is an online savings program that allows its members to save on dining, entertainment, movie tickets, and more.

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Like shopping carts on other sites, My Cart is how you keep track of the stuff you want (tickets, parking, t-shirts, etc.) while you continue browsing or leave the site to think about it.

Unlike shopping carts on other sites, My Cart can't hold actual tickets, which means they can still be bought by other fans. We'll remember your ticket selections and other stuff in your cart so you won't have to start from scratch when you come back.

Please Note: My Cart is not available on moble site or app.

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To get your Ticketmaster Verified tickets you must claim them after your purchase. Just click the on-screen Claim link.

Missed it? Check your email. We'll send confirmation of your purchase with a link to claim your tickets.

During the claim process you will have to sign in or create a Ticketmaster account.

Still need assistance? Please Contact Fan Support

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What is Shopper Discounts & Rewards?
A leading online savings and discount program, Shopper Discounts & Rewards gives its members cash back rebates through our network of participating merchants in addition to protection benefits such as Delivery Guarantees and Extended Service Protection. Shopper Discounts & Rewards members can earn up to 25% cash back on their purchase at a variety of leading online stores.

Are Ticketmaster and Shopper Discounts & Rewards the same company?
Ticketmaster and Shopper Discounts & Rewards are not the same company. Webloyalty, an online marketing company, owns Shopper Discounts & Rewards. Ticketmaster is a marketing partner of Shopper Discounts & Rewards.

How do I contact Shopper Discounts & Rewards?
Contact information for Shopper Discounts & Rewards can be found at Shopper Discounts and Rewards Customer Care.

How did I become a member of Shopper Discounts & Rewards?
A Shopper Discounts & Rewards membership was offered to you following an online purchase at Ticketmaster.com. Once the Ticketmaster purchase was complete, you were given an opportunity to save money with the online savings and discount program Shopper Discounts & Rewards. After accepting the Terms & Conditions by undertaking several affirmative steps, including submitting your email address, you were enrolled in the Shopper Discounts & Rewards online savings program.

What kind of savings can I expect from Shopper Discounts & Rewards?
Members are offered an array of online shopping savings and discounts through Shopper Discounts & Rewards, including:

  • Cash Rebates at more than 500 online stores
  • Cash Back Member Bonus each month
  • Rebates average almost 10%--some surpass 25%
  • Extended Service Protection

Please visit www.shopperdiscountsandrewards.com for more information regarding available member benefits.

How is Shopper Discounts & Rewards different from other online savings programs?
The program gives you cash back every time you shop within a network of over 500 leading online web sites. Your cash back is calculated automatically, and you receive a check in the mail with your cash back total every month, provided the savings are greater than $5. Additional benefits include Best Price Guarantee, Double Dipping (the ability to combine discount codes and cash back), plus Extended Service Protection.

How do I access my Shopper Discounts & Rewards membership?
You can access your Shopper Discounts & Rewards membership in a couple of ways. First, through the emails sent to you or by logging into the Shopper Discounts & Rewards website at www.shopperdiscountsandrewards.com. When you first joined the program, you were given a password which you can change at any time. In the event that you can't recall your password, please visit www.shopperdiscountsandrewards.com and click the "Forgot Password?" link.

How can I claim my Cash Back Incentive through Shopper Discounts & Rewards?
Upon joining Shopper Discounts & Rewards you were likely offered an incentive in exchange for trying our program. You can claim your cash back incentive by going to www.shopperdiscountsandrewards.com and following the instructions. The cash back incentive instructions are located under the cash back incentive reference on the homepage.

Can I cancel my Shopper Discounts & Rewards membership if I'm not satisfied?
Your Shopper Discounts & Rewards membership is easy to cancel. Simply visit Shopper Discounts and Rewards.

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Shoppers Advantage is a shop-at-home service offering the buying power of hundreds of thousands of members. It provides benefits on a wide selection of popular name-brand products.

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Easy - click the Add a Voucher / Gift Card section on the payment screen during checkout to enter your gift card number and PIN.

Click HERE to view an example.

All Live Nation Gift Cards have a PIN number.

Note: If you don't see the button, you can't use a gift card for that event (e.g. gift cards aren't accepted for Credit Card Entry-only tickets).

Live Nation eGift Cards can also be used for purchases through Live Nation Fan Support.

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Remember, to avoid errors do not open multiple browsers or tabs when purchasing tickets.

Our interactive seat map is not available on all events.

Click a section to zoom in on seats, click the seats to select them (hover over a seat first to see price/details), then click Buy Tickets to check out.

Note: Seats you select aren’t officially reserved (i.e., other fans can still buy them) until you click Buy Tickets and pass the security check.

Interactive Map Example
Non-Interactive Map Example

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Read all about it!

FYI, easy self-service refunds are available for many events covered by our Fan Guarantee. If there's a Refund button on your order in My Account you can save yourself a call or email. Note: Self-service refunds can be processed everywhere except our app – please use our full site on your phone, tablet, laptop, or desktop.

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Almost every ticket we sell is actually owned by our clients, not by us.

We're generally selling tickets on behalf of our clients including artists, teams, venues, and promoters, though in some rare instances we may own a small number of tickets as part of our services contract with the individual client. Our clients typically set the face price of their tickets.

In exchange for the rights to sell their tickets we also usually give our clients a portion of the fees we collect such as the service fee/charge, order processing fee, and sometimes the delivery fee (each described below). Whether it's for the purchase of a ticket or merchandise, the portion we keep helps us to provide the distribution and access network used by fans and clients and, considered with other revenues, earn a profit.

Here is the anatomy of a ticket purchase:

Face Price
The face price (also known as the established price or base ticket price) ordinarily is set by our clients. In most circumstances, Ticketmaster sends the amount it collects on the face price of the tickets to its clients, less certain expenses that Ticketmaster may incur on their behalf. In certain circumstances, for example where Ticketmaster presents "all-in-pricing", Ticketmaster may retain some portion of that face price for its services and remit the balance to the client. Other examples where we retain a portion of the face price include TicketExchange.

Service Fee/Charge and Order Processing Fee
There is usually a service fee per-ticket and an order processing fee per-order that varies by event. (The order processing fee is not usually charged on box office purchases.) To the extent we charge a service fee and/or an order processing fee, we and our clients typically set and share the fee. Where do I see the fees for my specific event?

Resale Service Fee
This fee is charged for every Fan-to-Fan Resale ticket purchased on Ticketmaster, it's based on the price of the ticket, and we and our clients typically set and share it. Resale prices are set by fans, but occasionally artists, teams, venues, and promoters set minimum and maximum. Where do I see the fees for my specific event?

Delivery Price
We offer fans a variety of convenient delivery options, and whether fans pay this per-order fee depends on which option is available and selected at checkout. Some examples of different delivery options include: standard mail, Print at Home, UPS, or will call.

Facility Charge
Facility charges are not for or from Ticketmaster; we simply collect them for venues. Each venue decides whether to assess this charge on transactions, sets the price, and receives 100% of the money collected from it.

Taxes
City, state, and local taxes (provincial and Federal Goods and Services taxes in Canada) are typically included in the face value of the ticket. In some instances, however, taxes may be listed as a separate charge.

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Simply put - we want to ensure you have all options available when purchasing tickets.

When you search on Ticketmaster for a particular ticket or group of tickets and those tickets aren't currently available under the parameters you've selected (price level, seat location, etc.), or if the event is sold out, you may arrive at a "no tickets found" page. On that page, you are presented with a variety of options. You can search for tickets using other filters or you can choose to click on one of our clearly designated links to find available resale tickets sold by fans and other sellers on TicketsNow.

These fan-friendly links between pages on Ticketmaster and TicketsNow give consumers the option to shop for resale tickets sold by fans and other sellers, without having to worrying about the security of the transaction or the authenticity of the tickets. Through partnership with Ticketmaster, TicketsNow is able to digitally validate and reissue tickets purchased on our resale marketplace - providing guaranteed ticket authenticity, and in many cases with the ability to reissue your tickets in minutes.

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We make every attempt to post Fan Reviews as soon as possible.  If your review passes our moderation/guidelines, you should expect to see it posted within 72hrs on the artist's page*.

*To find the Artist's page on Ticketmaster.com; search for the artist by name, then click on the artist's name which will be hyperlinked -- once you're on the artist's page scroll to the bottom to see all the posted reviews.

Reviews are not available on our app.

Learn More About Ratings and Reviews, our Guidelines and Terms & Conditions.

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If we're asking you to unlock a password-protected offer again, it's simply because you're not signed in to your My Account and we don't recognize you.

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When you click the "Remember for Later" button, we save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). That's because tickets have a limited quantity and shelf life - if someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!

We remember your ticket selections and other stuff in your cart so you won't have to start from scratch when you come back.

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The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction, but include, for example, allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased per event and to help prevent credit card fraud.

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If a delivery method (e.g. standard mail or UPS) has disappeared from your cart it's most likely because it's too close to the event, and there isn't enough time to get the tickets to you that way.

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Ticket options and other offers (e.g., parking, t-shirts, etc.) are determined by artists, teams, venues, and/or promoters. Ticketmaster does not control ticket options and other offers because we don't "own" the tickets and other inventory we sell - we're simply selling them for the artists, teams, venues, and promoters.

Often, things like discount ticket options are limited-time offers and it could be that time ran out while the tickets were in your cart. If another item such as parking or t-shirts is unavailable, they may have simply run out of space/stock.

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If you don't see the "Remember for Later" button on an event, it's likely because it's a high-demand event that has just gone on sale. Tickets for those events go fast, often in the first few minutes, leaving nothing left to remember for later! It's best to buy tickets for those events ASAP instead.

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In early 2010, Live Nation and Ticketmaster joined forces to connect you to a world of exciting events and offers with more choice, better service, and greater transparency. Your credit card statement says Ticketmaster because LiveNation.com is using the Ticketmaster checkout system - your Live Nation tickets are good to go!

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If you're using screen reader software like JAWS or NVDA and you need help finding an event or completing an order please email us or call 800-745-3000.
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Rules vary from venue to venue and from event to event, so your best bet is to search by event at the top of any page on Livenation.com. Once you find your event click on "See Tickets". Age restrictions can be reviewed in the "Please Note" section under the event description or by clicking on the "Event Info" link.
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Payment plans are not available for all events. If an event offers a payment plan it will be noted as an option when selecting your ticket type. Payment plan schedule and details will also be available on the event page.

All subsequent payments will be automatically charged to the credit card used for the initial purchase on the 5th of every month after initial charge. If your card is declined we will attempt again 4 days later. If your credit card has been lost, stolen or updated by your credit card companyContact Fan Support.

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Upon joining Complete Savings, you were likely offered an incentive in exchange for trying the program. You can claim your cash back incentive by visiting www.completesavings.com and follow the instructions under the cash back incentive reference on the homepage.
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A Complete Savings membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to save money with Complete Savings. After accepting the Terms & Conditions by undertaking several affirmative steps, including entering your email address, you were enrolled in the Complete Savings online savings program.

You can access your Complete Savings membership in two ways: Either through the emails that have or will be sent to you or by logging into www.completesavings.com. When you first join the program, you are given a password, which you can change at any time. In the event that you forget your password, you can go to www.completesavings.com and click the "Forgot Password?" link.

Cancelling your Complete Savings membership is easy. Just visit the Complete Savings website at www.completesavings.com and log in. You can also call Complete Savings at 1-800-826-1885, Monday-Friday 8 a.m. to 11 p.m. (Eastern time) or email customerservice@completesavings.com.
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VIP package restrictions, policies and delivery information will vary from artist to artist. These details are sent with your purchase confirmation email. Please review this email carefully for the specifics of your package.

You can also find these details through the artist or event page in case you don't have your purchase confirmation email. To find them just type the artist's name on the search box at the top of any of our pages. Once you find the artist's page or the specific concert you will attend look for the VIP package offer link to get full details. See example below.

VIP package delivery and policies will be located at the bottom of the details page. Review the information carefully as we may use one of our partners to fulfill your package. We'll include their contact information just in case you have additional questions.

If you weren't able to find the answer you were looking for and there is no contact information available, Contact Us for help.

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Should you need accessible seating, you may submit a request by clicking on the "Request Accessible Seating" icon. A Ticketmaster representative will try to contact you within one hour to assist you with your request. Please note that accessible seating may not be available for all VIP packages, depending upon section locations of available packages.
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First, make sure you're using a desktop or laptop. Mobile devices can't be used to redeem these offers. Use the most up to date versions of Google Chrome, Internet Explorer or Firefox. Other browsers don't play nice with our redemption site.

If you're still unable to redeem your offer or get an error message, please Contact Fan Support.

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If you have a Citi credit card or Citi MasterCard debit card, the Citi presale code is the first six digits of your account number (no dashes) on the front of your card. You must use the same card for purchase.

Citi Preferred tickets don't require a password, but will require a Citi credit card to purchase.

Don’t have a card? Apply today.

To see all current Citi Cardmember offers or to link your Citi Card visit the our Citi Cardmembers page.

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Sorry, you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. When that happens our system thinks it’s a bot, an evil automated program trying to scoop up tickets. And we automatically block bots.

If you're still blocked after 24 hours or if you feel you were blocked in error please Contact Fan Support.

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Official Platinum Seats are some of the best seats in the house, set aside for fans by artists and event providers. Official Platinum Seats offer safe and equitable access to up-close event experiences, however they don't include additional amenities like merch or VIP perks. Official Platinum Seats are only available online. Learn more.

Just find your event and click on the "Official Platinum Seats" tab to browse for tickets. Platinum seats are not being offered if this tab is not available.

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Occasionally. But usually Official Platinum Seats are sold in pairs and can't be split. (You're gonna want to share this experience anyway, trust us.)

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Only if the event is canceled or rescheduled.

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If you have an eligible American Express card the code for preferred tickets is the 10 digit customer service phone number on the back of your card. You must use an eligible American Express card for purchase.

American Express Presales do not require a code, but do require you complete the purchase with an American Express credit card.

American Express Gift Cards and American Express Prepaid cards are not eligible for American Express Presale tickets or American Express Preferred tickets.

Learn More about American Express Ticket Presales and Preferred Seating.

See all Card Member Offers

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Absolutely, use Apple Pay with your iPhone 6, iPhone 6 Plus, or latest iPad models (US only) with iOS 8.1 or later. Add a credit or debit card from a participating bank to Passbook and you’ll be good to go. Using Apple Pay is even easier with our app.

Heads up! If you choose mail or UPS your tickets will be delivered to your Apple Pay billing address.

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Super Secure. With Apple Pay your card number is never revealed, instead your payment is processed using an encrypted Device Account Number (DPAN) and a special transaction-specific dynamic security code.

Learn more about Apple Pay security and privacy

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After your card is approved for storage in Passbook your bank will assign a Device Account Number or DPAN. Here's how to find it:
 
Open Passbook
Select the card you used
Click "i" for more details
Scroll down and look for Device Account Information
 
When contacting Fan Support have the last four digits of your Device Account Number ready (we can’t use credit cards to verify your account). 
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Your bank or card issuer must support Apple Pay. Major banks have been the first to support Apple Pay, and more continue to join. Check this list - if your bank or card issuer is on it contact them for help.
 
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If you can't make it on the date you purchased tickets for you may be able to exchange your tickets for a different date. Learn More about this exchange policy.

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Join the club! You can join a fan club on the artist's official fan club site before an upcoming ticket presale starts, and the fan club will email you a unique presale code.

Note: Not all fan clubs have presale offers.

That said, some artists give fans the chance to buy tickets and a fan club membership together during their presales on Ticketmaster.com - no presale code needed. Fan club memberships are not available on our app.

On the interactive seat map look for a Ticket + Fan Club Membership option under Special Offers:

If you're not using the map look for a Ticket + Fan Club Membership option under Select Ticket Type:

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All fan club presale codes come from fan clubs, not from Ticketmaster. Please contact the fan club if you didn't get an email from them with your code.

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Fan club presale codes are case sensitive; be sure to enter your code exactly as it appears from the fan club! Please contact the fan club if you still get an "incorrect code" error.

Got it right but can't get tickets? Remember that presale tickets are limited and a presale code doesn't guarantee getting them - they could be all gone. That said, try changing ticket quantity if your group doesn't mind sitting separately (there may be only single seats or pairs of seats left, for example).

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You'll get it in 7-10 business days (unless otherwise noted).

Contact Fan Support if you haven't received it after the 10th business day.

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If you're getting in with Credit Card Entry, contact us at CCAccountUpdate@ticketmaster.com*

Stuff to remember:

  • Attach a copy of your credit card billing statement showing only the last four digits of your card
  • The name & address on the statement must match the name & address on your order
  • Include a phone number with the best time to call
  • Your Ticketmaster Order Number

We'll call you back to make the change.

*That email address is only for fans getting in with Credit Card Entry. Otherwise you need this form. Emails submitted using the address above may have a delayed response if not in regards to credit card updates.

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Use the price slider or the price dropdown (depending on the event) to highlight seats in a specific price range (they’ll be dark blue).

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Enter your offer code in the box:

If you have multiple codes enter each separately.

Don’t have an offer code? Learn how to get ’em through the link below.

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They show you what’s available at a glance:

  • Dark blue means the seat is available and matches your search.
  • Light blue means the seat is available but doesn’t match your search (you can still buy it).
  • Red means the seat is being sold by a fan (you can turn off fan-to-fan resale above the map).
  • Dark gray means you’ve already selected the seat or your cursor is over it.
  • Light gray means the seat is not available.

 

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It varies by event. Click the wheelchair icon above the map for more info.

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When popular events first go on sale tons of fans try to buy tickets at the same time. The interactive seat map is off because we can find seats for you faster to boost your chances of getting in.

Remember, to avoid problems or errors do not open multiple browsers or tabs when purchasing tickets.

Our interactive seat maps are not available for every event.

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It means you can’t leave a seat at the end of a row or between two occupied seats. This ensures more fans who go together can sit together.

Call our sales line and we'll try to secure those tickets for you. Our number and hours of operation are linked below.

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Easy – click the Facebook icon directly above the map. You can choose to see where everyone is sitting or just your friends.

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Tag your seat on the order confirmation page right after checkout. You can also tag your seat on the interactive seat map – find your seat on the map, hover over it, and click “Tag yourself”.

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Yes, when you tag your seat you can choose to share it with:

  • Friends Only - Your Facebook friends will be able see your seat tag; everybody else will just see a Facebook icon on your seat (no name or profile pic).
  • Everyone - All Facebook users will be able see your seat tag.
  • No One - Nobody will be able to see your seat tag, not even your Facebook friends; everybody will just see a Facebook icon on your seat (no name or profile pic).

If you want to change who can see your seat tag, just remove it and redo it.

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Hover over your seat on the interactive seat map and click "Remove tag". If you bought the seat you’ll see “Tag someone else” instead. Click that to see all the seats you bought, then select the seat you tagged yourself in to remove your name.

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You can tag people only in seats that you've bought. First make sure you’re signed in to Ticketmaster, then find the seat on the map, hover over it, and click “Tag yourself or someone else”.

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Tickets can change hands after purchase (e.g., they get transferred or resold) so we don’t limit the number of people who can tag a seat.

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Yes, if you bought the ticket but someone else tagged your seat by mistake, you can remove their seat tag when you tag the seat yourself (make sure you’re signed in to Ticketmaster).

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They show you what’s available at a glance:

  • Blue means the section has seats that match your search (the darker the blue, the more seats in the section that match).
  • Gray means the section is sold out or doesn’t have seats that match your search.

 

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You can buy tickets for accessible seats two ways:

  • Call 800-745-3000 to reach a Fan Support specialist
  • Click the Request Accessible Tickets button on your event on Livenation.com

Please note: The number and types of accessible seats vary by event and venue; in fact, some venues sell tickets for accessible seats at their box office only.

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Head to My Account! You can view your online orders, and search for orders you placed by phone. Need a receipt? Click Print Receipt under Orders. (Note: you can't search for orders or print receipts on mobile devices.)

If you don't see the order you're looking for, you may have used a different account. Sign in to that account, or search using the phone and credit card numbers used for purchase. The image below is just an example of the search option you'll see aftering signing in to your account.

P.S. If the event happened more than 90 days ago or if you purchased over the phone over 90 days ago, please Contact Fan Support.

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Yup, you just need two things - our app and Android 4.4 or higher.

That said, you can't buy Fan-to-Fan Resale Tickets or Official Platinum Seats with Android Pay, and Android Pay isn't available for all events.

Learn more about Android Pay.
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It's the fast, simple, and safe way to pay for tickets using only your Amex login. Click the Amex Express Checkout button under the usual options on the Payment page to take a shortcut to the finish line: simply enter your existing Amex login, confirm your order, and get on with your day.

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Our interactive seat map requires the most up to date version of Flash. Get Flash Player. Also, make sure you aren’t running any Flash blocking software or browser plug-ins.

Remember, to avoid errors such as "Sorry, the map's acting up" do not open multiple browsers or tabs when purchasing tickets. We suggest you close all tabs and browsers before trying to search or purchase tickets again.

Note: Interactive maps are not available for every event.

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Congrats on the Concert Cash! Unless otherwise stated in the offer, we'll email your code to the address provided during your qualifying online purchase within three business days. If it's been more than three days (remember weekends don't count), please Contact Fan Support.

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Good question - it depends on the venue. Check our site for info:

  • Search by venue name on Livenation.com
  • Click the venue name in the search results
  • Review the Venue Details section

If the information you're looking for is not available, visit the venue's official website.

If that doesn't answer your question, please Contact Fan Support.

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Smart move. Just add Park and Ride to your Hollywood Bowl ticket purchase during checkout.

Already bought your tickets? No sweat, you can still get Park and Ride or Shuttle tickets up till 10pm the day before your event by clicking the link below.

Search Hollywood Bowl Park and Ride tickets

For Park and Ride lot locations click HERE.

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If available, you will see a VIP Packages section as part of your ticket options. Here you can review the package details and choose which package you'd like to purchase.

Example

Already purchased tickets and looking to upgrade to VIP? Please Contact Fan Support

Please note: Not all events offer VIP packages.

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No, accessible seating is reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled, or even face legal action.

If you purchased accessible seats in error, please Contact Fan Support.

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Fast Lane tickets allows earlier entry to an event. Look for the Fast Lane entry at the venue, and show your ticket and Fast Lane voucher to get in earlier. All Fast Lane ticket holders will be allowed to go in before all other fans when the doors open.

Fast Lane tickets can be added during your event ticket purchase.

Already bought your ticket? You can get a Fast Lane voucher up until the day before your event. Use the link below to select a Fast Lane voucher by event date in the search results.

Search Fast Lane

Note: If you're going with a group, each person needs their own Fast Lane voucher. Not all events offer Fast Lane vouhers.

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Call the box office! If the theater offers those kinds of tickets, they’ll be able to tell you what you need to do to get them.

Some Broadway shows hold virtual lotteries online. Learn More how to enter

Or plan ahead and get in guaranteed.

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Ticket lotteries are run solely by the team, artist, league, venue, or production. Please contact the organizer of the event or visit their official site to learn how to enter. Good luck!

Or plan ahead and get in guaranteed.

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The Ticketmaster app uses the same language your device is set to, however iOS 9 users may see French in the app when their devices are set to English.

We’re working hard to fix this, but in the meantime you don’t need a crash course in français. Simply remove all languages except English in Settings → Language & Region Settings.

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Don’t enter any information or interact with the website or email. Never click links, open attachments, or reply to emails from suspicious or unknown senders. 

Already entered information or clicked on links? Call us as soon as possible at 800-653-8000.

Forward the email as an attachment along with your phone number to spoof@ticketmaster.com.

Together we can fight fraud.

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Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until we can confirm everyone has adhered to the event ticket limit. In other words, we want to make sure absolutely no one has ordered more tickets than their fair share!

Your ready to print date is in your purchase confirmation email, on your order in My Account (full website only) and the event page. If for some reason you still can’t print after that date, or you haven’t received your tickets two days before the event, please Contact Fan Support.

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Become a Chase Cardmember! Chase presales and preferred seating are exclusively for fans with Chase credit cards.

If you’ve got a Chase card, look for exclusive offers from Chase in the Ticket Types dropdown when you’re buying tickets. And if you’re asked for a code, just enter the first six digits of your Chase credit card account number. Payment wiht your eligible Chase credit card is required.

Note: cards starting with a 6 or 7 may not be eligible for all offers.

Learn more about Chase live event benefits.

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For concerts, contact the artist’s official site or the venue where the concert is taking place. Concert run times are determined by artist and or venue, vary from artist to artist and from venue to venue.

Ticketmaster does not have concert run times.

For Broadway and Off-Broadway run times, these sites may help:

Playbill.com
Broadway.com
LiveShows.Disney.com
BroadwayInChicago.com

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Ticket Transfer allows you to transfer some or all of your tickets from your Ticketmaster account to another. It’s easy and completely free.

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We’ll contact you with the new date and time asap. Your tickets are still good for the new date.

Can’t make it? The decision to issue refunds for rescheduled events is up to the artist, team, venue, or promoter, but maybe we can help - Contact Fan Support.

You might be able to get a self-service refund. Go to My Account on your computer (it won’t work on the app) and look for a Refund button on your order. No button? Contact Fan Support.

Unfortunately, refunds are not available for Fan-to-Fan Resale tickets for rescheduled events. The good news is you can sell your tickets straight from My Account.

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This is your actual ticket to the show and the ultimate collectible for fans. Features stunning 3D graphics and effects, custom printed in the US. A Fantastic Memory of the Show!

Offer is only available for select events at the time of your internet ticket purchase. Any changes to your ticket order after the fact may cause delays. Ticket delivery for the 3D Collector Tickets will take approximately four (4) weeks from the on-sale date to allow for custom printing.

If you don't receive your ticket in time for the event, please Contact Fan Support.

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Our Fan Guarantee entitles you to make an exchange or upgrade if you find tickets of equal or higher price for participating venues and teams.

Contact Fan Support to request a Fan Guarantee exchange/upgrade.*

*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.

See our Fan Guarantee for full details and exceptions. Note that the standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges".

Want to sell your tickets - look for a SELL button on your event in your account to see if resale is available. If the sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

Need help for an event in Canada?

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First find the event on Ticketmaster.com or on our app.

Onsale information is posted on the event page on our desktop site and under the Tickets section of our app.
Desktop Example
App Example

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To get your Ticketmaster Verified tickets you must claim them after your purchase. We'll send you confirmation of your purchase with a link to claim your tickets to the email address used at the time of purchase.

During the claim process you will have to sign in or create a Ticketmaster account.

Still need assistance? Please Contact Fan Support

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1. What is this class action settlement
In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed, alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and order processing fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.

The settlement class generally includes all consumers who purchased tickets on Ticketmaster.com between October 21, 1999, and February 27, 2013 (the “class period”).

2. Why do I have discount codes and ticket vouchers
As part of the Schlesinger v. Ticketmaster settlement, Ticketmaster agreed to provide:

  1. To each class member, one discount code (worth $2.25 off a future purchase of primary tickets) for every purchase made on Ticketmaster.com during the class period, up to 17 discount codes per person.
     
  2. To class members who used UPS delivery during the class period, one $5 UPS discount code for every purchase made on Ticketmaster.com that included UPS delivery, again up to 17 UPS discount codes per person.
     
  3. To each class member, one ticket voucher (potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations) for every purchase on Ticketmaster.com during the class period, up to 17 vouchers per person. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

3. How many codes and vouchers do I get?

  1. Each class member received one discount code for each Ticketmaster.com purchase made during the class period, up to a maximum of 17 discount codes.
     
  2. Each class member who used UPS delivery for a ticket order during the class period also received one UPS discount code for each UPS delivery he or she paid for over the class period, up to a maximum of 17 UPS discount codes.
     
  3. Each class member also received one ticket voucher for each Ticketmaster.com purchase the class member made during the class period, up to a maximum of 17 ticket vouchers. This voucher is potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

4. Where do I find my discount codes and ticket vouchers?
Your discount codes, UPS discount codes, and ticket vouchers are made available to you under the “Active Vouchers” link in your Ticketmaster account at https://www.ticketmaster.com/member/vouchers.

If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

5. Can I redeem my ticket vouchers for any event on Ticketmaster.com or LiveNation.com?
Per the Settlement Agreement, class members will receive ticket vouchers that may potentially be redeemed for eligible general admission concert tickets at designated Live Nation owned or operated venues, subject to availability and limitations. Additionally, at Live Nation’s discretion, the events selected may also include Live Nation clubs such as the House of Blues. It is not contemplated by the settlement that Live Nation will make available any tickets for concerts that it promotes in third party buildings, including arenas and stadiums.

6. Where can I find events to use my ticket vouchers?
You can find eligible events here: http://settlement.livenation.com. The eligible event list will include select events at Live Nation owned or operated venues, subject to availability and limitations.

7. Are the ticket vouchers redeemable for any ticket?
No. The vouchers are potentially redeemable for two eligible general admission tickets for select events held at Live Nation owned or operated venues, subject to availability and limitations. You can find eligible events here: http://settlement.livenation.com

8. Am I guaranteed tickets to eligible events using my ticket vouchers?
No. While all class members’ ticket vouchers are eligible for redemption for qualified events, ticket vouchers will be redeemed on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

9. Can I apply the discount codes or ticket vouchers to a previously placed order?
No. You cannot use your discount codes, UPS discount codes, or ticket vouchers for previously placed orders.

10. Can I combine the codes and ticket vouchers together?

  • You can combine up to two discount codes per transaction ($4.50 total).
  • If you elect UPS delivery, you can combine up to two discount codes ($4.50 total) and up to two UPS discount codes ($10.00 total) per transaction (for a total discount of $14.50).
  • Ticket vouchers cannot be used with any other discount or UPS codes.

11. Can I transfer my codes or vouchers to someone else?
No. Discount codes, UPS discount codes, and ticket vouchers can only be redeemed by the class member. They are non-transferable.

12. How do I know if I qualify for a ticket voucher?
Please email ticketfeelitigation@gcginc.com.

13. Where do I apply my discount codes?
To redeem your $2.25 discount code or $5.00 UPS discount codes, log on to www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop.  Enter the code(s) you would like to use in the applicable area on the billing page. Please note that discount codes may not be redeemed via mobile or mobile apps.  For step by step instructions, check out more info at http://settlement.livenation.com.

14.  Where do I apply my ticket vouchers?
To redeem your ticket vouchers, log onto www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop and find your ticket vouchers, then click here. Note that voucher redemption is only available for events that are linked from this page.  Once you select an event, click the “Redeem” button.  On the billing page, look for a “voucher code” link and enter your code to receive your discount(s). Please note that ticket vouchers may not be redeemed via mobile or mobile apps.   For step by step instructions, check out more info at http://settlement.livenation.com.

15. Can I use the mobile app or mobile web to redeem my discount codes or vouchers?
Discount codes, UPS codes, and ticket vouchers cannot be redeemed on the mobile website or the mobile app.  See FAQs 13 and 14 for information on how to redeem your discount codes and ticket vouchers on your desktop or laptop.

16. I think I should have more discount codes and ticket vouchers than I see in my account. What should I do?
Please email ticketfeelitigation@gcginc.com.

17. Can my ticket voucher be used more than once if I only used it for one ticket?
No. Each ticket voucher can only be used once, and then it will no longer be valid and it will no longer be viewable in your account.

18. Why are there no events in my area?
Per the terms of the Settlement Agreement, Ticketmaster will provide tickets across a variety of events that take place only at Live Nation owned or operated venues. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.  If the current list of events does not include an event in your area, please check back periodically, as new events may be added.

19. Are wheelchair accessible seats available for ticket voucher redemption?
Yes. Eligible general admission tickets available for ticket voucher redemption are wheelchair accessible. Please redeem your voucher for your selected event.  The venue will accommodate your accessible needs at the event.

20. Why can I only redeem my ticket voucher for these events?
Under the terms of the Settlement Agreement, ticket vouchers can only be redeemed for eligible events at Live Nation owned or operated venues in the U.S. on a first come, first served basis. Please continue to check back, as more events may be added periodically. For an updated list of eligible events, visit http://settlement.livenation.com.

21. When will my discount codes and ticket vouchers expire?

  • Your discount codes and UPS discount codes will expire on June 18, 2020.
  • Your ticket vouchers will be valid for eligible events (which can be found here: http://settlement.livenation.com) until no further tickets are available for any listed events and/or no further events are posted. Ticket voucher redemption is on a first come, first served basis. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

22. Why will everyone who got a ticket voucher not get a ticket?
The Settlement Agreement limits the number of tickets that are to be made available for voucher redemption in a given year, and vouchers are redeemable on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

23. Why can’t I use my ticket voucher for every event on LiveNation.com and Ticketmaster.com?
Per the terms of the Settlement Agreement, Ticketmaster is making tickets available to select concerts at Live Nation owned or operated venues across the United States. Not all events ticketed by Ticketmaster, nor all Live Nation concerts, are eligible for ticket voucher use.

24. How can the ticket vouchers be sold out?
Ticketmaster provides, per the Settlement Agreement, an allotment of tickets to the eligible events for which tickets may be purchased using vouchers.  Once all tickets available for voucher redemption have been purchased for a particular event, vouchers may no longer be used to purchase tickets for that event.

The Settlement Agreement limits the value of tickets that are to be redeemed in a given year. Please be aware that due to high demand and limited ticket availability, we expect these tickets to be redeemed quickly.  Check back frequently as additional tickets and/or events may be added periodically.

25. How do I sign up for notifications?
To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

26. When are you releasing more tickets?
Per the Settlement Agreement, Ticketmaster is responsible for making tickets available for ticket voucher redemption based on the value of tickets redeemed using vouchers during the prior year. New tickets may be made available periodically. For the most up-to-date information, please check http://settlement.livenation.com frequently.

To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

Please note, discount codes and UPS discount codes can still be used on primary tickets on Ticketmaster.com. Log in to your account to view your discount codes and UPS discount codes and search for events.

27. I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?
You can contact Ticketmaster here: http://www.ticketmaster.com/h/customer-service.html

28. Who do I contact if my question isn’t answered here?

  • If you have a question about the lawsuit or the benefits to which you are entitled, or if you believe you did not receive codes or vouchers that you should have received, please reach out to Garden City Group at ticketfeelitigation@gcginc.com.
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If you have been randomly selected to receive a code it will unlock the ability to access tickets. However, tickets are available on a first-come, first-served basis and are not guaranteed.

Please adhere to ticket limits.

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When selecting your payment method for purchase, please click on the PayPal button during checkout.

You will then be connected to the PayPal website where you can login and complete the transaction through PayPal. Once completed, you will automatically return to Ticketmaster.com to finish your ticket purchase.

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No, it’s free to use!

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Yes, it’s very secure! With PayPal, your credit or debit card numbers are never shared or transmitted with payment.

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Yes, you will receive a receipt from both Ticketmaster and PayPal.

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You can use PayPal on the mobile web and on desktop. At this time, PayPal is not available through the Ticketmaster app.

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Please contact Ticketmaster to process your refund.

Contact Fan Support

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Alter your security settings. The following instructions are for Outlook Express.

  • In Outlook Express, choose "Tools" then select "Options" and click on the "Security tab."
  • In the "Options" window, look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus," uncheck this option and click "Apply."

*Wording and placement may vary depending on your operating system.

  • Go back to your email and you will now be able to open the attachment.
  • If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.
  • Still unable to print? Contact us for help.
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Please visit PayPal’s website to learn more.

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