The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000.
Hours (your local time)
Monday - Saturday: 9am - 6pm
Sunday: 12pm - 6pm
Hint: Tickets for most presales are not sold over the phone. Go directly to Ticketmaster.com or download our app. (Also sold online only: some VIP packages, Official Platinum Seats, and merchandise.)
Finally, the numbers above are for buying tickets only. If you need help with an existing order please Contact Fan Support.
Pick a card, almost any card: American Express, Visa, MasterCard, Discover, Diners Club*, Ticketmaster Gift Card*, or a debit card with a major credit card logo. Now you can even use Apple Pay with our app. International cards are also accepted on our desktop site. Our app only accepts credit cards with a US or Canadian billing address.
*Sorry, Diners Club and Ticketmaster Gift Cards can't be used to buy Fan-to-Fan Resale Tickets.
PayPal is not an accepted payment method.
Payments can't be split between multiple cards.
P.S. Sometimes you need a specific card to buy certain tickets (e.g. Citi Cardmember presales, American Express Preferred Seating).
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
We save your ticket selections in your cart, but we can't hold actual tickets (they can still be bought by other fans).
We can't hold tickets because of their limited quantity and shelf life. If someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!
Great Fun and Ticketmaster are not the same company. Great Fun is owned by Affinion Group, an online marketing company that is based in Stamford, CT. Affinion Group owns and operates a broad range of membership programs like Great Fun, which are offered to consumers through partner companies such as Ticketmaster.
American Express Membership Rewards can't be applied through our app. Please use a desktop or laptop.
American Express Membership Rewards points can't be used to buy Fan-to-Fan Resale tickets.
Qualifying American Express Cardholders may redeem their Membership Rewards points for ticket purchases made online. American Express Membership Rewards® redemption is not available for Canadian events or for holders of Canadian American Express cards.
To qualify, you must:
Initially, your American Express Card will be charged for your purchase. If you qualify, American Express will debit Membership Rewards points, then issue a credit to the primary Card enrolled in the program. Membership Rewards points will be redeemed at an approximate rate of 200 points for $1 US Dollar.
Orders failing to qualify will remain charged on your American Express Card and are valid and subject to the venue's and Ticketmaster's purchase policy.
If you are unsure of your Rewards points balance please contact Membership Rewards at 1-800-297-3276 or visit the Rewards site.
Ticketmaster and Shoppers Advantage are not the same company. Affinion Group, an online marketing company, owns Shoppers Advantage. Ticketmaster is a marketing partner of Shoppers Advantage.
Click here to find tickets!
Sign up for TicketAlerts and we'll tell you about their upcoming shows before tickets go on sale!
*Once made available to Ticketmaster, onsale dates and times, including pre-sales, general public onsales and post sales, are listed on the right side of the page under the 'Event Details' heading. You may view this information by selecting the "Find Tickets" link on the date of the event you wish to purchase.
If the billing address for your credit card is not within the United States or Canada, we will be unable to mail or ship your tickets via UPS. When purchasing tickets, you will need to select International Will Call, Print-at-Home or Mobile Entry as your delivery method. Based on the selection of either of these delivery method, you will be presented with a list of countries when entering your billing address, rather than states or provinces.
If you choose Will Call, your tickets will then be held at the venue's box office will call window on the event date. Tickets at will call are typically available one hour prior to the event time. In order to receive your tickets, you must present the credit card that was used to purchase the tickets, picture ID, and the Ticketmaster order number issued to you during the sale. The will call window at the box office is usually located near the main entrance of the venue.
Most venues do not allow cameras or recording devices inside. To determine if cameras are allowed at the specific venue that you will be attending, please search for that venue from our home page. On the next page, select the venue where you will attend the event. Once on the venue page, you may view the venue information, including general rules, to determine if a camera will be permitted at that venue. If this information is not available, please contact the venue directly,
Your Shoppers Advantage membership is easy to cancel. Simply visit the website at www.shoppersadvantage.com. Simply call Shoppers Advantage at 1-800-562-8888, Monday-Friday 8 a.m. to 11 p.m. (Eastern time); Saturday 9 a.m. to 8 p.m. (Eastern time).
You can edit your personal or billing info anytime by signing in to your My Account, but it will apply to future orders only.
To edit information on an existing order, please Contact Fan Support with the changes and your order number.
While you can't edit items inside My Cart, you're not stuck with those items either. Here's what you can do:
If you want different tickets, click the "Find Different Tickets" link on the left and search again. The original tickets will remain in your cart, which, by the way, is also a great way to compare prices! (To remove the original tickets, click the "Remove This Event" link to the left of the event.)
If you want to change the delivery method or remove, add or change the quantity of other items (parking, t-shirts, etc.), click "Get Tickets" and make your changes before purchase.
Please Note: My Cart is not available on moble site or app.
Fan Guarantee refunds are easy DIY:
You won’t see a Refund button if:
If you see a Sell button on your order though, you can list your tickets on the spot.
Yes, just click the "Remove This Event" link to the left of the event. If you have second thoughts, click "Keep It."
The CIN number is the 3-digit code found on the back of the card, generally located on the signature strip of most cards. If you have an American Express, this 4-digit number can be found on the front of your card, above the actual credit card number.
A link to print or view your parking pass is sent via an email confirmation from ParkWhiz.
You will be able to scan the QR code from your mobile device or print it from a computer. Then follow the instructions to gain entry.
Parking Pass Example
You can also login to your account to find the link and print the parking pass. (Link is not available via a mobile device)
ParkWhiz Passes can't be transferred through your Ticketmaster account, but you can print it and hand it to your friend.
How much time do I have to purchase tickets online?
At the bottom of every page during the checkout process, there is a timer that shows you how long you have to complete the page before we release your tickets for others to buy.
Why is there a time limit when I'm purchasing ticket?
We want to ensure that tickets are available to as many people as possible, so we limit the amount of time a customer can hold tickets before completing their purchase. At the bottom of every page during the checkout process, there is a timer that shows you how long you have to complete the page before we release your tickets for others to buy.
Why does checkout time vary between events and times of day?
You may notice different checkout time lengths when purchasing tickets at different times of the day or for different events. This is because we set checkout time lengths according to ticket demand. When less customers are purchasing tickets, we lengthen the amount of checkout time. Alternately, when many customers are purchasing tickets simultaneously, we enforce shorter checkout times in order to serve all customers in a timely manner.
Rules and prices for kids tickets vary from venue to venue and from event to event, so your best bet is to search by venue at the top of any page on Livenation.com, click the Venue Details and scan the information. Call the box office number for more information.
Group rates for ticket sales are generally available through the venue box office. To inquire about group sales for the event of your choice, we recommend that you visit the corresponding venue information page on Livenation.com to locate the venue contact information. Many venue information pages will include a specific contact number for the venue's group sales department.
Driving directions to most venues may be found by clicking on the venue link on the event page for the event in question. In the case that driving directions are not available here, or do not address the area from which you will be traveling, we recommend that you visit your preferred map site.
It is always possible for a limited number of tickets to become available after an on-sale. Sometimes the venue or promoter will release additional tickets. Also, in the course of processing orders, we may find accounts that are over the ticket limit, need payment or do not have the correct billing address. In these cases, the order may be cancelled and the seats released back into the system for sale.
We are unable to state an event is sold out until the promoters of the event give us authorization.
Ticketmaster Retail Outlets are no longer available.
Visit your venue to purchase locally or click the link below for additional points of purchase.
Click "Find Tickets" on your event and BAM! You'll see the seat map.
Many of our maps are interactive - which means you can zoom in to choose specific seats - and we're adding more of those all the time. In the meantime if you see the non-interactive map it's still pretty easy to search by price & section or best available.
Remember, to avoid errors do not open multiple browsers or tabs when purchasing tickets.
General Admission (GA) refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission (GA) event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location.
Please ensure you carefully read the Event Information and Ticket Information screens when purchasing tickets: Any information on whether your tickets are General Admission (GA) will be posted on one or both of these screens. Seating arrangements vary for each event, and there may or may not be seats of any kind available. Ticketmaster cannot guarantee seating for any event that is sold as General Admission (GA).
Standing Room Only (SRO), PIT and Lawn are types of General Admission (GA) in which there are no seats at all.
Take the inside track to your next event:
If an event has disappeared from your cart it's most likely because the event date has passed.
Also, if you don't have a My Account you may lose events in your cart when we periodically purge anonymous data cached on our system in order to maintain peak efficiency. Keep the events in your cart safe - get a My Account now!
When an event goes on sale, tickets can be purchased online, by phone or in person. We do not reserve a specific amount of tickets for different distribution channels, so the odds of getting tickets are the same no matter how you choose to get your tickets.
From time to time, promoters conduct pre-sales or other promotions that are available only through one distribution channel. In such a promotion, you can purchase tickets only through that particular distribution channel.
Upon joining Great Fun, you should have been offered an incentive in exchange for trying the program. You can claim your cash back incentive by following detailed redemption instructions that will be provided to you either via email or in a packet mailed to you. If you have not received this information please contact Great Fun by calling 1-877-488-9480 or emailing email@example.com.
A Great Fun membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if you would be interested in hearing about the Great Fun offer for everyday savings. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Great Fun online savings program.
Thank you for your concern regarding the Security Check system on Ticketmaster’s website. We welcome this opportunity to explain a bit about our Security Check system. Our Security Check system is provided by “reCAPTCHA,” which is a project of the School of Computer Science at Carnegie Mellon University. A “CAPTCHA” is a program that can tell whether its user is a human or a computer. We use a CAPTCHA on our website to prevent abuse from "bots," or automated programs that may be used to secure tickets faster than a human user can. No computer program can read distorted text as well as humans can, so bots cannot easily navigate websites protected by CAPTCHAs.
The words in our CAPTCHA Security Check were taken directly from old texts that are being scanned and stored in digital format at Carnegie Mellon University in order to preserve them and make them more accessible to the world. In spite of the best efforts made by Carnegie Mellon’s reCAPTCHA team to remove offensive or potentially offensive words or word combinations from the CAPTCHA dictionary, random words or word combinations may appear in the CAPTCHA that unfortunately may offend some users.
When we are made aware that an offensive word or words have appeared on our CAPTCHA Security Check, we immediately notify the reCAPTCHA team at Carnegie Mellon University and they remove the word or words from their library of scanned words. Rest assured that the word(s) you found offensive are being removed from the reCAPTCHA library and should not appear on our website. We regret any difficulty this may have caused, and we thank you for bringing this to our attention. Contact Fan Support
You can always search for your event and review the "Please Note" or "Details" section to confirm the status of your event. We'll also be sure to contact you by phone or email once we receive official confirmation of any event changes!
If your event has been cancelled, we'll automatically refund your entire order, including all fees (except UPS, if applicable)!
When it is specified that tickets must be mailed back in order to receive a refund, it is advised, but not required, that the tickets be sent via certified mail, as Livenation is not responsible for tickets that are lost, stolen or never received in our office. Orders placed with Print at Home delivery do not need to be mailed back. You can contact us and request a refund.
A Great Fun membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for trying Great Fun. After accepting the Terms & Conditions, you were enrolled in the Great Fun online savings program.
A Shoppers Advantage membership was offered to you following an online purchase at Ticketmaster. Once your Ticketmaster purchase was complete, you were given an opportunity to get a cash back rebate just for calling a toll-free number. Upon delivery of redemption information of the cash back rebate, you were asked if interested in hearing about the Shoppers Advantage offer. After accepting the Terms & Conditions and providing full billing information, you were enrolled in the Shoppers Advantage program.
Just click the "My Cart" button on Livenation.com (top, right) after logging in.
You can access your Great Fun membership in two ways: Either through the emails that have or will be sent to you or by logging into www.greatfunsite.com.
When you first join the program, you create a username and password; these login credentials can be changed at any time. In the event that you forget your username or password, you can go to www.greatfunsite.com and click the "Forgot Your Username?" or "Forgot Your Password?" link.
You can access your Shoppers Advantage membership in a couple of ways: Either through the emails sent to you or by logging into the Shoppers Advantage website at www.shoppersadvantage.com. When you first join the program, you create a username and password; these login credentials can be changed at any time. In the event that you can't recall your password, please visit www.shoppersadvantage.com and click the "Forgot Your Password?" link.
Just click the "Remember for Later" button at the bottom of the review or delivery page.
Note: We'll save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). My Cart is not available on our app.
When you're ready to return to your cart to buy tickets, click My Cart, then click the "Get Tickets" button on the event.
You can only buy one set of tickets in your cart at a time.
Please Note: My Cart is not available on moble site or app.
To cancel please email Allianz Global Assistance at firstname.lastname@example.org; or call toll free at 1-800-424-3396.
When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine coverage details. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven’t filed a claim or attended your event.
Where you buy matters. The only way to know your tickets are the real deal is to buy Ticketmaster Verified Tickets directly from Ticketmaster or Live Nation, or get them at the venue box office. Ticketmaster Verified Tickets are 100% authentic and guaranteed to get you in, including Fan-to-Fan Resale Tickets.
We can't verify tickets bought elsewhere, so please don't risk getting in. Keep it real with Ticketmaster Verified Tickets.
Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.
If you still have questions about an existing order, email us 24/7 or call us at 800-653-8000.
Fan Support Hours (your local time)
Mon - Fri: 9 AM - 9 PM
Sat: 9 AM - 8 PM
Sun: 9 AM - 6 PM
Claims may be filed online at EventTicketProtection.com or you may contact the Allianz Global Assistance claims office at 1-800-334-7525. The claim specialist will let you know what documentation (see the Certificate of Insurance/Policy for specific information) will be required and will send you a claim form. The claims office is open 24 hours a day, seven days a week.
To find information about a specific event or venue, such as ticket prices or availability, simply type the partial or full name of the event or venue name into the search box located near the top of the home page.
For Example, "David Bowie" or "Bowie". For a venue try "Staples Center" or "Staples". Avoid using "David Bowie at Staples Center". This will not return results for David Bowie or Staples Center.
On the event page!
Search for your event on Livenation.com. Enter the artist, team or venue name in the search field near the top of the page.
Then click "Find Tickets" next to your event. If there's an Interactive Seat Map click a section and hover over the different seats to see prices; if the seat map isn't interactive just use the Price & Section dropdown to see prices.
For most events the prices you see are the ticket's face value plus service fee. To see a complete price breakdown:
Note: Fan-to-Fan Resale ticket prices are set by fans and other sellers (not us), and they're often higher than face value because of high demand.
Can't see ticket prices? You may be early to the party - prices don't appear until the presale or onsale.
Visit your applicable Concert Cash redemption site and follow the steps below. You can find the redemption site in the same email you received your Concert Cash code in. If you received your code via scratch card, you'll find it there.
Note: Codes can't be applied through our mobile app or to existing orders.
For Concert Tickets
For Artist Merchandise
You can always visit the FAQ section of your applicable Concert Cash redemption site for complete details.
Look for the "Offer Code" box or link to enter your code BEFORE choosing tickets.
Promo and discount codes can't be applied after a purchase.
Promo and discount codes can't be used to purchase resale tickets from other fans. The promotion or offer may not apply to all dates, times, prices, and sections. Refer to your offer for rules and restrictions.
Presales give fans with passwords/codes the opportunity to purchase tickets before the general public!
Just look for the "Offer Code" box or link on your event to enter your presale password.
Presale passwords/codes are always entered before choosing your tickets.
Please keep in mind that the number of tickets up for grabs is limited because only a portion of seats are part of any presale. Tickets are not guaranteed.
Event Ticket Protector Insurance will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden covered medical emergencies, death of a family member or companion, mechanical breakdown on the way to an event, traffic accident while in route to the event, being called for jury or military duty, or having your home rendered uninhabitable.
Please see the Certificate of Insurance/Policy for a complete list of covered reasons, terms, conditions and exclusions that may apply.
Please note that no benefits will be extended for cancellations due to simply changing your mind.
If you're one of the selected winners, a Live Nation representative will reach out to you via the contact information you provided on the entry form on or after the "winner selection date" that was displayed in the Official Rules of the applicable Sweepstakes or Contest.
Good luck and thanks for being a fan!
If you are experiencing inclement weather in your area, please check your event on Livenation.com for the most recent up to date status. You can also check your email periodically. We will send you a notification if there is a change for your event.
If you are inquiring about an event or a previously placed order for an event taking place in a country other than the United States, please visit our international site to be directed to the appropriate Ticketmaster website for assistance.
As the event date approaches, the venue may release tickets that were previously held for the artist or team. Why are tickets released?
TIP: Check back often!
MasterCard SecureCode enables MasterCard cardholders to feel more secure when making Internet purchases with their bank cards by enhancing their current MasterCard account with a secret code to protect against unauthorized use of their card when shopping at participating online merchants.
How will the MasterCard SecureCode protect you?
When you correctly enter your SecureCode during a purchase at Ticketmaster, you confirm that you are the authorized cardholder and that your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without the SecureCode at Ticketmaster.
How does MasterCard SecureCode work?
Once you have registered and created your own SecureCode, you will be automatically prompted by our financial institution at checkout to provide your SecureCode each time you make a purchase with Ticketmaster. Our financial institution quickly confirms your SecureCode and then the purchase is completed. A customer's SecureCode will never be shared with Ticketmaster. The process is very similar to entering a PIN number into an ATM.
Why should you register for a MasterCard SecureCode?
Not only will it provide added security, but you'll also have Zero Liability, which is the peace of mind knowing that you won't be responsible for unauthorized purchases.
For more information, please visit mastercard.com.
Military discounts are generally available only through the venue box office. You may contact the venue box office directly, using the venue contact information on the event page, to inquire if a military (active or veteran) discount is offered for the event in question.
When available through Ticketmaster, military discounts will be part of your ticket type options.
Ages 2-12 are considered as kids/youth age for Monster Jam shows. Everyone ages 2 and older require a ticket.
Please note: Not all shows offer kids/youth ticket discounts or pit passes.
Canceled events are tough, but at least refunds are easy.
If you bought tickets online or over the phone, you won’t need to do a thing. We’ll let you know the event is canceled and automatically refund your order (except UPS fees) to the same card used for purchase. Your refund should hit your account within 10 business days after we learn the event is canceled.
Note: postponed or rescheduled events are handled differently.
If the tickets you bought online or by phone are lost, stolen, damaged, or destroyed, please Contact Fan Support. Our Fan Support team is happy to help! Make sure you have your order confirmation number or the credit card you used to buy the tickets handy.
For damaged or destroyed Print at Home tickets, just print again from the link in your confirmation email or login to your account.
Often, the venue or promoters prefer to wait until all terms regarding the event are finalized to protect the consumer from being misinformed. We don't release any information until we receive authorization from the promoter or venue; sometimes, this can happen after the media has already begun publicizing the event.
Note: Ticketmaster doesn't sell tickets for every event.
To make your presale hunt a little easier, we’ve put together the following list so you can determine the best ways to get tickets to the artist, team or event you can’t wait to see.
*Please Note: Not all events have presales and not all events will have all of these presales.*
Ticketmaster does not provide any codes over the phone or through email requests. Except for the Live Nation Presale codes listed below.
Verified Fan Presale Registration
Some artists have a presale registration period for fans. Fans that register will be sent a presale code via text on the day of the presale. Follow your favorite artists on social media for this opportunity.
Are you signed up to receive special offers from Ticketmaster via email? If not, SIGN UP! After you sign up, make sure to “favorite” all the artists, performers, teams and venues that you love so we can deliver information about upcoming onsales to you in the future. Use our desktop site for access to these options. App favorites do not generate any presales emails.
Live Nation Presale
If you have a Live Nation account you'll get email alerts about some upcoming Live Nation presales. You can use the same login info from your Ticketmaster acocunt to log into Live Nation. No account? Get yours now.
Need the Live Nation presale password? Use "magic" or "showtime".
Social Media Presale
Follow your favorite artists, venues or shows on their social media pages. Then keep your eyes peeled for the unique presales they share with our social communities. Followers will get the most recent presale codes the day they go live.
The venues in your hood also host presales so sign up for their email list to find out when, where and how. You’ll also want to visit any and all of your favorite venues’ websites to subscribe to their newsletters.
Credit Card Presale
Credit card companies—like Amex, Citibank and Chase —may offer their cardholders special presale access as a perk for being a loyal customer. Check with your credit card company to find out if they offer any benefits or assistance when purchasing live entertainment events.
Fan Club Presale
Typically, fan club members are rewarded for their loyalty and given presale access to their fav artists’ shows as a perk. FYI—there may be a cost associated with joining an artists’ fan club or community so read all the details before signing up! Visit your artist's official site to find contact information if you have not received your fan club presale code.
Fan Club Bundle
Some artists give non-fan club members early access to tickets when they purchase a special “Fan Club Bundle.” Purchasing this bundle allows you to buy tickets during the specified presale period along with the purchase of an official fan club membership. Keep in mind that in most cases, there’s an additional cost associated with purchasing the fan club membership.
Album Pre-order Presale
Sometimes tours offer a presale code to the fans who pre-order the artist’s new album. You can find out about these types of opportunities by signing up to receive email notifications from your favorite artist and/or Ticketmaster.
Visit your desired sports team’s website for more information on how to join their email list.
Listen closely on air or visit the station’s website for details on signing up and securing passwords. There is no one specific radio station. Listen to those that play the music of the artist you're interested in.
For specific questions about parking lot locations, hours or drop off areas, please contact the venue. Visit your venue's official site to find contact information.
If you have purchased a parking pass but have not received it, please Contact Fan Support.
If parking passes are available for purchase through Livenation.com, the option will be offered to you during the ticket purchase process. Missed it? Contact Fan Support to purchase.
In some cases, parking passes are not available for purchase through Livenation. Please check the venue information page on Livenation.com for any available information on parking for the venue in question.
Unfortunately, Ticketmaster only accepts one credit card per transaction. We are unable to split the transaction.
Online at livenation.com
Buy tickets securely, at your convenience, day or night, 365 days a year
(Note: For a brief window, late each night, transactions are not processed, as our ticketing system undergoes maintenance.)
The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000. Hours are Mon through Sat 9am - 6pm and Sun 12pm-6pm local time.
Located at most venues
Hours of operation vary
Venues typically sell tickets only for their events.
G-Pass tickets will be available to print from your Groupon account 48 hrs after your deal ends.
If you have a Groupon voucher instead of a G-Pass ticket, print your voucher to exchange it at the box office or as otherwise stated on your deal's Fine Print.
If you still need assistance call Groupon at 888-375-5777 or read their FAQs.
Please use only one browser window at a time to hold tickets. If you open a new browser and order a different set of tickets, the tickets held in the previous browser will be released for sale to other customers. This helps us to prevent attempts to use automated programs to block other customers from getting tickets.
Remember, to avoid problems or errors do not open multiple browsers or tabs when purchasing tickets.
We apologize that you have encountered difficulties with our online service.
Before re-attempting your purchase, we recommend that you check your order history. If an order was placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase.
Recently, Live Nation and Ticketmaster Entertainment have merged to become Live Nation Entertainment. Live Nation Entertainment's mission will be to improve the live entertainment experience and to drive major innovations in ticketing technology, marketing and service. Through this merger, the parties believe that the combined company will have the tools to develop new products, expand access, improve transparency and deliver artists and fans more choices. This will drive greater attendance at live events and bring more value to all major constituents in the industry.
We believe that the merger creates a diversified company with a great selling platform for artists and a stronger financial profile. The new company will provide a more direct relationship between fans and artists. More importantly, fans will benefit through more ticketing and seating options, reduced pressure on ticket prices and more direct access to their favorite artist.
We very much appreciate the opportunity to respond to your email, and we hope this information sufficiently addresses your concern. We value your patronage and hope you will look to our service in the future for your live entertainment needs.
When available through Ticketmaster, student discounts will be part of your ticket type options.
If no information is present concerning student tickets, we recommend that you contact the venue directly. Many venues offer this type of ticket for sale only through the venue box office. Click the more info button next to your events name and then on the venue name to find contact info. Or visit your venue's official site.
Ticketmaster is a ticketing agency that provides services for promoters, sponsors, and venues to sell tickets. Unfortunately, we do not own the tickets we sell, consequently, making the tickets unavailable for us to donate. We recommend that you contact local venues or promoters for this type of request.
The venue or artist/event management will typically impose a ticket limit per customer, credit card and/or billing address in order to provide ticket access to as many fans as possible.
Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event.
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.
If your event is postponed or cancelled, tickets must be returned to Ticketmaster. Once you have confirmed that your event has been cancelled or postponed, and that you are unable to or do not wish to attend the rescheduled date, please follow the instructions below.
Email a copy of your tickets along with your name, address, and phone number to email@example.com.
You may also mail your tickets to us for a refund. Make a photocopy of the tickets for your records and send the original tickets along with a note including your name, phone number, and address, to the following address.
1000 Corporate Landing
Charleston, WV 25311
If you purchased your tickets over the phone, on ticketmaster.com or through our app, please review the links below.
Still need help? Contact Fan Support
Verified by Visa is a global Visa program designed to help make shopping online even more secure for cardholders by protecting against unauthorized use of your Visa(R) card. When you sign up for Verified by Visa, you choose a personal password on your card issuer's website. This password is then used by your card issuer to confirm your authenticity during the checkout process when shopping online.
Verified by Visa is absolutely free for Visa cardholders and works with your existing personal card. (Corporate and business cards are excluded.) It's very simple to sign up: simply visit your card issuer's website and sign up there. We encourage all Visa cardholders to sign up for their personal Verified by Visa password, but it is not a requirement.
If you want more information on the program, just visit the visa.com website.
If you purchased your tickets on Ticketmaster.com or provided us your e-mail address when purchasing tickets via the phone, then we'll send you a Fan Review Invitation within 24hrs after the show -- just follow the "Review Event Now!" link, fill out the review and submit... it's as easy as 1,2,3.
If you didn't receive your Fan Review invitation it's no problem; just visit the artist's page* on Ticketmaster.com, select the "write a review" link and off you go. If your review passes our moderation/guidelines you should expect to see it posted within 72hrs on the artist's page*.
*To find the artist's page on Ticketmaster.com search for the artist by name, then click on the artist's name which will be hyperlinked--once you're on the artist's page scroll to the bottom to see all the posted reviews.
Reviews are not available on our app.
Learn More about ratings and reviews.
Check back often! We may get many new postings daily. If you're seeking sports tickets, many teams allow season ticket holders to resell their tickets on team-branded sites hosted by Ticketmaster. For a list of those teams, click here.
These messages inform you up front if tickets are gone or almost gone for a specific price or section, so you can save time and simplify your ticket search!
"Limited Availability" means there aren't many tickets left at that price or in that section, so you might want to grab them before someone else does. (Please note that if you're looking for a large number of tickets, the chances are lower you'll find them all in the same row.)
"No Tickets Currently Available" means there are zero tickets left at that price or in that section, so you can move on and focus on finding tickets that are available.
Some artists will provide their ultimate fans with exclusive VIP packages for an unforgettable concert experience. Packages will be different form artist to artist. Each may include front row tickets, an autograph or a pre-show party. Some may even include the opportunity for a meet and greet with the artist or experience a sound check!
To find out if your favorite artist has these packages available and what is included in their packages just type their name on the search box at the top of any of our pages. Once you find the artist's page or the specific concert you want to attend look for the VIP package offer link to get full details. Keep in mind not all artists will offer VIP packages.
Couldn't find a VIP package for your favorite artist? We're sorry, not all artists will offer these packages with us. You can always visit their official website or contact the box office to check if they are.
It's peace of mind offered by Allianz Global Assistance® Event Ticket Protector(sm). If car trouble, a traffic accident, jury duty, covered medical issue or other covered reasons keeps you from your event, you get 100% of the ticket price back including fees, taxes, and delivery charges - up to a maximum coverage amount. Learn more
Note: Event Ticket Insurance isn't available for Fan-to-Fan resale tickets.
Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 102-C series or 102-P series, or Jefferson Form No. 105-C series or 105-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
PLEASE BE ADVISED: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner's insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required in connection with the insured's purchase of travel tickets. Plan may not be available in all jurisdictions.
California Residents: This plan contains disability insurance benefits or health insurance benefits, or both, that only apply during the covered trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan. We are doing business in California as Allianz Global Assistance Insurance Agency, License # 0B01400.
Florida Residents:Emergency Evacuation benefits are limited to coverage for travel or use of accommodations for a period of no longer than 60 days, beginning on your date of departure. This limitation only applies to your Emergency Evacuation benefits.
New York Residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer's expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer's compensation, except as otherwise provided by law.
Utah Residents: We are doing business in Utah as Allianz Global Assistance Insurance Agency.
Audience Rewards is a points program that rewards you for your loyalty to Broadway and the performing arts. As a member, you can earn points for your eligible purchases and redeem them for tickets, merchandise, experiences, and other items listed in the online Audience Rewards Award Catalog.
When you purchase tickets to shows that are eligible for Audience Rewards, you will be prompted to enter your Audience Rewards number after your order has been processed. If you are not already an Audience Rewards member, you will also have the option of signing up or you can choose to receive additional information.
Missing Points? If you forgot to add your Audience Rewards number or are missing points please log into your Audience Rewards account to request credit for those missing points.
Learn More about Audience Rewards
Complete Savings is a leading online savings program that allows its members to save up to 50% on dining, entertainment, movie tickets, and much more. Complete Savings and Ticketmaster are not the same company. Complete Savings is owned by Webloyalty, a leading online marketing company that is based in Norwalk, CT. Webloyalty owns and operates a broad range of membership programs like Complete Savings, which are offered to consumers through partner companies such as Ticketmaster.
Complete Savings has a varied selection of travel, dining and entertainment discounts, such as:
Please visit www.completesavings.com for more information regarding available member benefits.
Contact information for Complete Savings can be found at Complete Savings Customer Care or by calling 1-800-826-1885 or emailing firstname.lastname@example.org.
The insurance component provides reimbursement for 100 percent of the ticket price including taxes and shipping charges. With event ticket insurance, your financial loss will be covered if you can’t attend an event for any of the below reasons:
Certain pre-existing conditions may be covered. Please see the full Certificate of Insurance/Policy for a full listing of requirements and exceptions.
Event Ticket Protector also includes access to the Allianz Global Assistance Event 24-hour assistance hotline. A staff of multilingual problem solvers is available to help you with any medical, legal or travel-related emergency. Please call 1-800-424-3396.
For additional information, or to add ticket insurance to your order, please visit our insurance page.
Great Fun is an online savings program that allows its members to save on dining, entertainment, movie tickets, and more.
Like shopping carts on other sites, My Cart is how you keep track of the stuff you want (tickets, parking, t-shirts, etc.) while you continue browsing or leave the site to think about it.
Unlike shopping carts on other sites, My Cart can't hold actual tickets, which means they can still be bought by other fans. We'll remember your ticket selections and other stuff in your cart so you won't have to start from scratch when you come back.
Please Note: My Cart is not available on moble site or app.
To get your Ticketmaster Verified tickets you must claim them after your purchase. Just click the on-screen Claim link.
Missed it? Check your email. We'll send confirmation of your purchase with a link to claim your tickets.
During the claim process you will have to sign in or create a Ticketmaster account.
Still need assistance? Please Contact Fan Support
What is Shopper Discounts & Rewards?
A leading online savings and discount program, Shopper Discounts & Rewards gives its members cash back rebates through our network of participating merchants in addition to protection benefits such as Delivery Guarantees and Extended Service Protection. Shopper Discounts & Rewards members can earn up to 25% cash back on their purchase at a variety of leading online stores.
Are Ticketmaster and Shopper Discounts & Rewards the same company?
Ticketmaster and Shopper Discounts & Rewards are not the same company. Webloyalty, an online marketing company, owns Shopper Discounts & Rewards. Ticketmaster is a marketing partner of Shopper Discounts & Rewards.
How do I contact Shopper Discounts & Rewards?
Contact information for Shopper Discounts & Rewards can be found at Shopper Discounts and Rewards Customer Care.
How did I become a member of Shopper Discounts & Rewards?
A Shopper Discounts & Rewards membership was offered to you following an online purchase at Ticketmaster.com. Once the Ticketmaster purchase was complete, you were given an opportunity to save money with the online savings and discount program Shopper Discounts & Rewards. After accepting the Terms & Conditions by undertaking several affirmative steps, including submitting your email address, you were enrolled in the Shopper Discounts & Rewards online savings program.
What kind of savings can I expect from Shopper Discounts & Rewards?
Members are offered an array of online shopping savings and discounts through Shopper Discounts & Rewards, including:
Please visit www.shopperdiscountsandrewards.com for more information regarding available member benefits.
How is Shopper Discounts & Rewards different from other online savings programs?
The program gives you cash back every time you shop within a network of over 500 leading online web sites. Your cash back is calculated automatically, and you receive a check in the mail with your cash back total every month, provided the savings are greater than $5. Additional benefits include Best Price Guarantee, Double Dipping (the ability to combine discount codes and cash back), plus Extended Service Protection.
How do I access my Shopper Discounts & Rewards membership?
You can access your Shopper Discounts & Rewards membership in a couple of ways. First, through the emails sent to you or by logging into the Shopper Discounts & Rewards website at www.shopperdiscountsandrewards.com. When you first joined the program, you were given a password which you can change at any time. In the event that you can't recall your password, please visit www.shopperdiscountsandrewards.com and click the "Forgot Password?" link.
How can I claim my Cash Back Incentive through Shopper Discounts & Rewards?
Upon joining Shopper Discounts & Rewards you were likely offered an incentive in exchange for trying our program. You can claim your cash back incentive by going to www.shopperdiscountsandrewards.com and following the instructions. The cash back incentive instructions are located under the cash back incentive reference on the homepage.
Can I cancel my Shopper Discounts & Rewards membership if I'm not satisfied?
Your Shopper Discounts & Rewards membership is easy to cancel. Simply visit Shopper Discounts and Rewards.
Shoppers Advantage is a shop-at-home service offering the buying power of hundreds of thousands of members. It provides benefits on a wide selection of popular name-brand products.
Remember, to avoid errors do not open multiple browsers or tabs when purchasing tickets.
Our interactive seat map is not available on all events.
Click a section to zoom in on seats, click the seats to select them (hover over a seat first to see price/details), then click Buy Tickets to check out.
Note: Seats you select aren’t officially reserved (i.e., other fans can still buy them) until you click Buy Tickets and pass the security check.
FYI, easy self-service refunds are available for many events covered by our Fan Guarantee. If there's a Refund button on your order in My Account you can save yourself a call or email. Note: Self-service refunds can be processed everywhere except our app – please use our full site on your phone, tablet, laptop, or desktop.
Almost every ticket we sell is actually owned by our clients, not by us.
We're generally selling tickets on behalf of our clients including artists, teams, venues, and promoters, though in some rare instances we may own a small number of tickets as part of our services contract with the individual client. Our clients typically set the face price of their tickets.
In exchange for the rights to sell their tickets we also usually give our clients a portion of the fees we collect such as the service fee/charge, order processing fee, and sometimes the delivery fee (each described below). Whether it's for the purchase of a ticket or merchandise, the portion we keep helps us to provide the distribution and access network used by fans and clients and, considered with other revenues, earn a profit.
Here is the anatomy of a ticket purchase:
The face price (also known as the established price or base ticket price) ordinarily is set by our clients. In most circumstances, Ticketmaster sends the amount it collects on the face price of the tickets to its clients, less certain expenses that Ticketmaster may incur on their behalf. In certain circumstances, for example where Ticketmaster presents "all-in-pricing", Ticketmaster may retain some portion of that face price for its services and remit the balance to the client. Other examples where we retain a portion of the face price include TicketExchange.
Service Fee/Charge and Order Processing Fee
There is usually a service fee per-ticket and an order processing fee per-order that varies by event. (The order processing fee is not usually charged on box office purchases.) To the extent we charge a service fee and/or an order processing fee, we and our clients typically set and share the fee. Where do I see the fees for my specific event?
Resale Service Fee
This fee is charged for every Fan-to-Fan Resale ticket purchased on Ticketmaster, it's based on the price of the ticket, and we and our clients typically set and share it. Resale prices are set by fans, but occasionally artists, teams, venues, and promoters set minimum and maximum. Where do I see the fees for my specific event?
We offer fans a variety of convenient delivery options, and whether fans pay this per-order fee depends on which option is available and selected at checkout. Some examples of different delivery options include: standard mail, Print at Home, UPS, or will call.
Facility charges are not for or from Ticketmaster; we simply collect them for venues. Each venue decides whether to assess this charge on transactions, sets the price, and receives 100% of the money collected from it.
City, state, and local taxes (provincial and Federal Goods and Services taxes in Canada) are typically included in the face value of the ticket. In some instances, however, taxes may be listed as a separate charge.
Simply put - we want to ensure you have all options available when purchasing tickets.
When you search on Ticketmaster for a particular ticket or group of tickets and those tickets aren't currently available under the parameters you've selected (price level, seat location, etc.), or if the event is sold out, you may arrive at a "no tickets found" page. On that page, you are presented with a variety of options. You can search for tickets using other filters or you can choose to click on one of our clearly designated links to find available resale tickets sold by fans and other sellers on TicketsNow.
These fan-friendly links between pages on Ticketmaster and TicketsNow give consumers the option to shop for resale tickets sold by fans and other sellers, without having to worrying about the security of the transaction or the authenticity of the tickets. Through partnership with Ticketmaster, TicketsNow is able to digitally validate and reissue tickets purchased on our resale marketplace - providing guaranteed ticket authenticity, and in many cases with the ability to reissue your tickets in minutes.
We make every attempt to post Fan Reviews as soon as possible. If your review passes our moderation/guidelines, you should expect to see it posted within 72hrs on the artist's page*.
*To find the Artist's page on Ticketmaster.com; search for the artist by name, then click on the artist's name which will be hyperlinked -- once you're on the artist's page scroll to the bottom to see all the posted reviews.
Reviews are not available on our app.
If we're asking you to unlock a password-protected offer again, it's simply because you're not signed in to your My Account and we don't recognize you.
When you click the "Remember for Later" button, we save your tickets selections in your cart, but we can't hold actual tickets (they can still be bought by other fans). That's because tickets have a limited quantity and shelf life - if someone sits on tickets for a while and winds up not buying them, it's unfair to fans who are ready to buy right away!
We remember your ticket selections and other stuff in your cart so you won't have to start from scratch when you come back.
Ticket prices are determined by artists, teams, venues, and/or promoters who may occasionally decide to tweak prices during the course of an onsale depending on demand or other factors. Ticketmaster does not control ticket pricing because we don't "own" the tickets we sell - we're simply selling them for the artists, teams, venues, and promoters.
The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction, but include, for example, allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased per event and to help prevent credit card fraud.
If a delivery method (e.g. standard mail or UPS) has disappeared from your cart it's most likely because it's too close to the event, and there isn't enough time to get the tickets to you that way.
Ticket options and other offers (e.g., parking, t-shirts, etc.) are determined by artists, teams, venues, and/or promoters. Ticketmaster does not control ticket options and other offers because we don't "own" the tickets and other inventory we sell - we're simply selling them for the artists, teams, venues, and promoters.
Often, things like discount ticket options are limited-time offers and it could be that time ran out while the tickets were in your cart. If another item such as parking or t-shirts is unavailable, they may have simply run out of space/stock.
If you don't see the "Remember for Later" button on an event, it's likely because it's a high-demand event that has just gone on sale. Tickets for those events go fast, often in the first few minutes, leaving nothing left to remember for later! It's best to buy tickets for those events ASAP instead.
In early 2010, Live Nation and Ticketmaster joined forces to connect you to a world of exciting events and offers with more choice, better service, and greater transparency. Your credit card statement says Ticketmaster because LiveNation.com is using the Ticketmaster checkout system - your Live Nation tickets are good to go!
Payment plans are not available for all events. If an event offers a payment plan it will be noted as an option when selecting your ticket type. Payment plan schedule and details will also be available on the event page.
All subsequent payments will be automatically charged to the credit card used for the initial purchase on the 5th of every month after initial charge. If your card is declined we will attempt again 4 days later. If your credit card has been lost, stolen or updated by your credit card company, Contact Fan Support.
VIP package restrictions, policies and delivery information will vary from artist to artist. These details are sent with your purchase confirmation email. Please review this email carefully for the specifics of your package.
You can also find these details through the artist or event page in case you don't have your purchase confirmation email. To find them just type the artist's name on the search box at the top of any of our pages. Once you find the artist's page or the specific concert you will attend look for the VIP package offer link to get full details. See example below.
VIP package delivery and policies will be located at the bottom of the details page. Review the information carefully as we may use one of our partners to fulfill your package. We'll include their contact information just in case you have additional questions.
If you weren't able to find the answer you were looking for and there is no contact information available, Contact Us for help.
First, make sure you're using a desktop or laptop. Mobile devices can't be used to redeem these offers. Use the most up to date versions of Google Chrome, Internet Explorer or Firefox. Other browsers don't play nice with our redemption site.
If you're still unable to redeem your offer or get an error message, please Contact Fan Support.
If you have a Citi credit card or Citi MasterCard debit card, the Citi presale code is the first six digits of your account number (no dashes) on the front of your card. You must use the same card for purchase.
Citi Preferred tickets don't require a password, but will require a Citi credit card to purchase.
Don’t have a card? Apply today.
To see all current Citi Cardmember offers or to link your Citi Card visit the our Citi Cardmembers page.
Sorry, you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. When that happens our system thinks it’s a bot, an evil automated program trying to scoop up tickets. And we automatically block bots.
If you're still blocked after 24 hours or if you feel you were blocked in error please Contact Fan Support.
Official Platinum Seats are some of the best seats in the house, set aside for fans by artists and event providers. Official Platinum Seats offer safe and equitable access to up-close event experiences, however they don't include additional amenities like merch or VIP perks. Official Platinum Seats are only available online. Learn more.
Just find your event and click on the "Official Platinum Seats" tab to browse for tickets. Platinum seats are not being offered if this tab is not available.
If you have an eligible American Express card the code for preferred tickets is the 10 digit customer service phone number on the back of your card. You must use an eligible American Express card for purchase.
American Express Presales do not require a code, but do require you complete the purchase with an American Express credit card.
American Express Gift Cards and American Express Prepaid cards are not eligible for American Express Presale tickets or American Express Preferred tickets.
Learn More about American Express Ticket Presales and Preferred Seating.
Individual shows are currently not available.
Find out the latest news on tickets, parking and the full list of venues at megaticket.com.
If you haven't received your previous buyer password prior to the presale or event tickets at least 2 weeks before your first event contact your venue listed below. If your venue is not listed Contact Fan Support. Please include your 2016 account information (Name, Order Number, seat locations) if contacting about your previous buyer password.
BB&T Pavilion (Including Luke Bryan at Citizens Bank Park) - 856-365-1300 ext 726
Blossom Music Center - 216-912-7032 or direct message through Facebook
Citizen Bank Park - See BB&T Pavilion Info
Glen Helen Amphitheater (formerly San Manuel Amphitheater) - VWATicketingAsst@livenation.com
Honda Center - VWATicketingAsst@livenation.com
Jones Beach Theater - 516-221-1000
KeyBank Pavilion - Contact the BO only if you have not received your tickets at least 2 weeks before your first event - 724-947-7400
Klipsch Music Center - 317-776-8181 or email@example.com
PNC Bank Arts Center - 732-203-2500
Riverbend Music Center - Contact the BO only if you have not received your tickets at least 2 weeks before your first event - Megaticket@riverbend.org
Sleep Train Amphitheatre
Starplex Pavilion - DallasBoxOffice@LiveNation.com or call at 214-421-1111
Sunlight Supply Amphitheater - Contact the BO only if you have not received your tickets at least 2 weeks before your first event - 516-221-1000
USANA Amphitheatre - Contact Smith's Tix - 800-888-8499
Veterans United Home Loans Amphitheater - 757-368-3000
XFINITY Center - Contact the BO only if you have not received your tickets at least 2 weeks before your first event - 508-339-2331
XFINITY Theatre - Contact the BO only if you have not received your tickets at least 2 weeks before your first event - 203-265-1501
Absolutely, use Apple Pay with your iPhone 6, iPhone 6 Plus, or latest iPad models (US only) with iOS 8.1 or later. Add a credit or debit card from a participating bank to Passbook and you’ll be good to go. Using Apple Pay is even easier with our app.
Heads up! If you choose mail or UPS your tickets will be delivered to your Apple Pay billing address.
Super Secure. With Apple Pay your card number is never revealed, instead your payment is processed using an encrypted Device Account Number (DPAN) and a special transaction-specific dynamic security code.
Join the club! You can join a fan club on the artist's official fan club site before an upcoming ticket presale starts, and the fan club will email you a unique presale code.
Note: Not all fan clubs have presale offers.
That said, some artists give fans the chance to buy tickets and a fan club membership together during their presales on Ticketmaster.com - no presale code needed. Fan club memberships are not available on our app.
On the interactive seat map look for a Ticket + Fan Club Membership option under Special Offers:
If you're not using the map look for a Ticket + Fan Club Membership option under Select Ticket Type:
All fan club presale codes come from fan clubs, not from Ticketmaster. Please contact the fan club if you didn't get an email from them with your code.
Fan club presale codes are case sensitive; be sure to enter your code exactly as it appears from the fan club! Please contact the fan club if you still get an "incorrect code" error.
Got it right but can't get tickets? Remember that presale tickets are limited and a presale code doesn't guarantee getting them - they could be all gone. That said, try changing ticket quantity if your group doesn't mind sitting separately (there may be only single seats or pairs of seats left, for example).
If you're getting in with Credit Card Entry, contact us at CCAccountUpdate@ticketmaster.com*
Stuff to remember:
We'll call you back to make the change.
If your event is happening in the next 72 hours - or you prefer to handle this in person - just take your ID, purchase confirmation, and copy of your credit card billing statement to the venue box office the day of your event. Please note that box offices typically open one hour before the event, so be sure to arrive early
*That email address is only for fans getting in with Credit Card Entry. Otherwise you need this form. Emails submitted using the address above may have a delayed response if not in regards to credit card updates.
Use the price slider or the price dropdown (depending on the event) to highlight seats in a specific price range (they’ll be dark blue).
Enter your offer code in the box:
If you have multiple codes enter each separately.
Don’t have an offer code? Learn how to get ’em through the link below.
They show you what’s available at a glance:
It varies by event. Click the wheelchair icon above the map for more info.
We want interactive seat maps for all events too, but we’re not quite there yet. Thanks for your patience.
High-demand events are the exception. When popular events first go on sale tons of fans try to buy tickets at the same time. The interactive seat map is off because we can find seats for you faster to boost your chances of getting in.
Remember, to avoid problems or errors do not open multiple browsers or tabs when purchasing tickets.
Our interactive seat maps are not available on mobile devices.
Yep, click Find Seats for Me above the map.
It means you can’t leave a seat at the end of a row or between two occupied seats. This ensures more fans who go together can sit together.
Easy – click the Facebook icon directly above the map. You can choose to see where everyone is sitting or just your friends.
Tag your seat on the order confirmation page right after checkout. You can also tag your seat on the interactive seat map – find your seat on the map, hover over it, and click “Tag yourself”.
Yes, when you tag your seat you can choose to share it with:
If you want to change who can see your seat tag, just remove it and redo it.
Hover over your seat on the interactive seat map and click "Remove tag". If you bought the seat you’ll see “Tag someone else” instead. Click that to see all the seats you bought, then select the seat you tagged yourself in to remove your name.
You can tag people only in seats that you've bought. First make sure you’re signed in to Ticketmaster, then find the seat on the map, hover over it, and click “Tag yourself or someone else”.
Tickets can change hands after purchase (e.g., they get transferred or resold) so we don’t limit the number of people who can tag a seat.
Yes, if you bought the ticket but someone else tagged your seat by mistake, you can remove their seat tag when you tag the seat yourself (make sure you’re signed in to Ticketmaster).
They show you what’s available at a glance:
You can buy tickets for accessible seats two ways:
Please note: The number and types of accessible seats vary by event and venue; in fact, some venues sell tickets for accessible seats at their box office only.
Head to My Account! You can view your online orders, and search for orders you placed by phone. Need a receipt? Click Print Receipt under Orders. (Note: you can't search for orders or print receipts on mobile devices.)
If you don't see the order you're looking for, you may have used a different account. Sign in to that account, or search using the phone and credit card numbers used for purchase. The image below is just an example of the search option you'll see aftering signing in to your account.
P.S. If the event happened more than 90 days ago or if you purchased over the phone over 90 days ago, please Contact Fan Support.
Yup, you just need two things - our app and Android 4.4 or higher.
That said, you can't buy Fan-to-Fan Resale Tickets or Official Platinum Seats with Android Pay, and Android Pay isn't available for all events.Learn more about Android Pay.
It's the fast, simple, and safe way to pay for tickets using only your Amex login. Click the Amex Express Checkout button under the usual options on the Payment page to take a shortcut to the finish line: simply enter your existing Amex login, confirm your order, and get on with your day.
Our interactive seat map requires the most up to date version of Flash. Get Flash Player. Also, make sure you aren’t running any Flash blocking software or browser plug-ins.
Remember, to avoid errors such as "Sorry, the map's acting up" do not open multiple browsers or tabs when purchasing tickets. We suggest you close all tabs and browsers before trying to search or purchase tickets again.
If you're using Google Chrome please make sure the Click to Play setting is disabled.
Alternatively, you can add an exception just for ticketmaster and livenation by choosing Manage Exceptions under Plugins:
And then add the below:
Congrats on the Concert Cash! Unless otherwise stated in the offer, we'll email your code to the address provided during your qualifying online purchase within three business days. If it's been more than three days (remember weekends don't count), please Contact Fan Support.
Good question - it depends on the venue. Check our site for info:
If the information you're looking for is not available, visit the venue's official website.
If that doesn't answer your question, please Contact Fan Support.
Smart move. Just add Park and Ride to your Hollywood Bowl ticket purchase during checkout.
Already bought your tickets? No sweat, you can still get Park and Ride or Shuttle tickets up till 10pm the day before your event by clicking the link below.
Don't just go, go big! First check the ticket type or special offers dropdown on your event (dropdown name varies by event) to see if VIP packages are available. Click the question mark for details, then choose the package with the perks you want. Have fun!
Already purchased tickets and looking to upgrade to VIP? Please Contact Fan Support
Please note: Not all events offer VIP packages.
No, accessible seating is reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled, or even face legal action.
If you purchased accessible seats in error, please Contact Fan Support.
It's how you skip looong lines at your event. Add Fast Lane to your ticket purchase during checkout, look for the Fast Lane entry at the venue, and show your ticket and Fast Lane voucher to get the party started early.
Already bought your ticket? No sweat, you can still get a Fast Lane voucher up until the day before your event. Use the link below to select a Fast Lane voucher by event date in the search results.
Note: If you're going with a group, each person needs their own Fast Lane voucher. Not all events offer Fast Lane vouhers.
Ticket lotteries are run solely by the team, artist, league, venue, or production. Please contact the organizer of the event or visit their official site to learn how to enter. Good luck!
Or plan ahead and get in guaranteed.
The Ticketmaster app uses the same language your device is set to, however iOS 9 users may see French in the app when their devices are set to English.
We’re working hard to fix this, but in the meantime you don’t need a crash course in français. Simply remove all languages except English in Settings → Language & Region Settings.
Don’t enter any information or interact with the website or email. Never click links, open attachments, or reply to emails from suspicious or unknown senders.
Already entered information or clicked on links? Call us as soon as possible at 800-653-8000.
Forward the email as an attachment along with your phone number to firstname.lastname@example.org.
Together we can fight fraud.
Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until we can confirm everyone has adhered to the event ticket limit. In other words, we want to make sure absolutely no one has ordered more tickets than their fair share!
Your ready to print date is in your purchase confirmation email, on your order in My Account (full website only) and the event page. If for some reason you still can’t print after that date, or you haven’t received your tickets two days before the event, please Contact Fan Support.
Become a Chase Cardmember! Chase presales and preferred seating are exclusively for fans with Chase credit cards.
If you’ve got a Chase card, look for exclusive offers from Chase in the Ticket Types dropdown when you’re buying tickets. And if you’re asked for a code, just enter the first six digits of your Chase credit card account number. Note: cards starting with a 6 or 7 may not be eligible for all offers.
For concerts, contact the artist’s official site or the venue where the concert is taking place. Concert run times are determined by artist and or venue, vary from artist to artist and from venue to venue.
Ticketmaster does not have concert run times.
For Broadway and Off-Broadway run times, these sites may help:
Ticket Transfer allows you to transfer some or all of your tickets from your Ticketmaster account to another. It’s easy and completely free.
We’ll contact you with the new date and time asap. Your tickets are still good for the new date.
Can’t make it? The decision to issue refunds for rescheduled events is up to the artist, team, venue, or promoter, but maybe we can help - Contact Fan Support.
You might be able to get a self-service refund. Go to My Account on your computer (it won’t work on the app) and look for a Refund button on your order. No button? Contact Fan Support.
Unfortunately, refunds are not available for Fan-to-Fan Resale tickets for rescheduled events. The good news is you can sell your tickets straight from My Account.
This is your actual ticket to the show and the ultimate collectible for fans. Features stunning 3D graphics and effects, custom printed in the US. A Fantastic Memory of the Show!
Offer is only available for select events at the time of your internet ticket purchase. Any changes to your ticket order after the fact may cause delays. Ticket delivery for the 3D Collector Tickets will take approximately four (4) weeks from the on-sale date to allow for custom printing.
If you don't receive your ticket in time for the event, please Contact Fan Support.
Contact Fan Support to request a Fan Guarantee exchange/upgrade.*
*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.
See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in your account to see if resale is available.
To get your Ticketmaster Verified tickets you must claim them after your purchase. We'll send you confirmation of your purchase with a link to claim your tickets to the email address used at the time of purchase.
During the claim process you will have to sign in or create a Ticketmaster account.
Still need assistance? Please Contact Fan Support
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