Need help? We're here for you!

Need help?

We're here for you!

It's coming. If they're in stock items like t-shirts and posters ship separately and usually arrive 2-3 weeks after purchase (CDs may take longer depending on official album release date). We'll email you the minute your stuff ships.

If you bought a digital album with your tickets you'll get an email with a download link either immediately after purchase or within a few days. (Again, it may take longer depending on official album release date.)

Delivery details are sometimes available on Here's how to check:

  • Search for the artist or team
  • Scroll to your show/game and click Find Tickets
  • Look for merchandise delivery details on the page

We work to ship your merchandise asap, but unless otherwise stated at time of purchase it's not guaranteed to arrive before the event. If you should have received your stuff by now though, please Contact Fan Support.

Note: Other stuff like parking, VIP Club, Fast Lane, and concession vouchers are typically delivered with the tickets. If you haven't received these items, please Contact Fan Support.

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