Need help? We're here for you!

Need help?

We're here for you!

If you purchased over the phone, orders will not automatically appear in your account. You can still search for your order using the phone and credit card numbers used for purchase (option not available on a mobile device). 

Go to the "View All Orders" section in your account to find the search option. See example HERE. You will be able to view your order info and print a receipt; however, you will not be able to print tickets.

If the event happened more than 90 days ago or if you purchased over the phone over 90 days ago, please Contact Fan Support.

If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. If it has been more than 24 hours since your order was placed, please Contact Us for additional information.

Note: This option is not available via our app.

Was this answer helpful?
Thanks! If you need help with a specific issue, please contact Fan Support.
How can we improve this answer?

Powered by inbenta