Need help? We're here for you!

Need help?

We're here for you!

If you’re sending/transferring tickets:

  1. Login to My Account and click on your event to find your tickets
  2. Click the “Transfer Tickets” button (event eligibility may vary)
  3. Select the tickets you’d like to transfer
  4. Enter your recipient's first and last name, email address and an optional note.*
  5. Click the “Send” button  

When transferring tickets we’ll send you two (2) emails: one confirming your ticket(s) have been sent and another when your recipient accepts the tickets you sent. Your recipient will also receive an email prompting them to accept your tickets. Just in case they forget to accept the tickets, we send them another reminder 48 hours prior to the event.

Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you will not be able to get into the event with those tickets.

*Those receiving a ticket transfer must have a Ticketmaster My Account.

If they do not have an account, they can easily create one when they accept the tickets.

You can view step by step examples here:

Using a Desktop or Laptop
Using the Ticketmaster Mobile App
Using your phone’s Mobile Web

Was this answer helpful?
Thanks! If you need help with a specific issue, please contact Fan Support.
How can we improve this answer?

Powered by inbenta