Need help? We're here for you!

Need help?

We're here for you!

Visit your applicable Concert Cash redemption site and follow the steps below. You can find the redemption site in the same email you received your Concert Cash code in. If you received your code via scratch card, you'll find it there.

Note: Codes can't be applied through our mobile app or to existing orders.

For Concert Tickets

  • Select your preferred venue, event and ticket locations
  • Cart your preferred tickets
  • Enter your code in the 'Apply Voucher Code' field in the Payment page

For Artist Merchandise

  • Select your preferred artist and start shopping
  • Cart your preferred items
  • Enter your code in the 'Promotional Code' Box (this will apply toward your merchandise balance)

You can always visit the FAQ section of your applicable Concert Cash redemption site for complete details.

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