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Need help?

We're here for you!

Was your event canceled, postponed or did you buy Fan-to-Fan resale tickets? Please review the "You may be interested in..." links below.

If the event provider takes part in our Fan Guarantee, your tickets are fully refundable for three days after you buy them, up until one week before the event*. See participating venues and teams.

*Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, tickets subsequently offered at a discount, and tickets for participating teams' away games.

Fan Guarantee refunds are easy:

  1. Go to on your computer or tablet
  2. Head to your account to see your order
  3. Click the Refund button

You won’t see a Refund button if:

  • You bought resale tickets (nonrefundable)
  • You bought your tickets more than three days ago
  • You bought tickets within the last three days for an event that’s less than a week away
  • The artist, team, or venue doesn’t participate in our Fan Guarantee

If you see a Sell button on your order, you can list your tickets on the spot. If the Sell button does not appear, you can always try to repost your tickets for sale on, a Ticketmaster Company.

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