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Thank you for your concern regarding the Security Check system on Ticketmaster’s website.  We welcome this opportunity to explain a bit about our Security Check system. Our Security Check system is provided by “reCAPTCHA,” which is a project of the School of Computer Science at Carnegie Mellon University.  A “CAPTCHA” is a program that can tell whether its user is a human or a computer. We use a CAPTCHA on our website to prevent abuse from "bots," or automated programs that may be used to secure tickets faster than a human user can. No computer program can read distorted text as well as humans can, so bots cannot easily navigate websites protected by CAPTCHAs.

The words in our CAPTCHA Security Check were taken directly from old texts that are being scanned and stored in digital format at Carnegie Mellon University in order to preserve them and make them more accessible to the world. In spite of the best efforts made by Carnegie Mellon’s reCAPTCHA team to remove offensive or potentially offensive words or word combinations from the CAPTCHA dictionary, random words or word combinations may appear in the CAPTCHA that unfortunately may offend some users.

When we are made aware that an offensive word or words have appeared on our CAPTCHA Security Check, we immediately notify the reCAPTCHA team at Carnegie Mellon University and they remove the word or words from their library of scanned words.  Rest assured that the word(s) you found offensive are being removed from the reCAPTCHA library and should not appear on our website.  We regret any difficulty this may have caused, and we thank you for bringing this to our attention. Contact Fan Support

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