It depends on the venue. Many venues let you designate an alternate name for will call pickup and may require that person to present a photo ID, the Ticketmaster order number, and a photocopy of the front and back of the credit card you used to buy the tickets. Be safe: Block out everything but the last four digits of your account number!
To request alternate pickup for tickets you've already bought, please Contact Fan Support. Someone from our Fan Support team will arrange it - if it's OK with the venue - and tell you what that person needs to bring to the will call window.
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