Need help? We're here for you!

Need help?

We're here for you!

If the event provider takes part in our Fan Guarantee, your tickets are fully refundable for three days after you buy them, up until one week before the event. See participating venues and teams.

Fan Guarantee refunds are easy DIY:

  1. Go to on your computer or tablet
  2. Head to your account to see your order
  3. Click the Refund button

You won’t see a Refund button if:

  • You bought resale tickets (they’re nonrefundable)
  • You bought your tickets more than three days ago
  • You bought tickets within the last three days for an event that’s less than a week away
  • The artist, team, or venue doesn’t participate in our Fan Guarantee

If you see a Sell button on your order though, you can list your tickets on the spot.

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