Need help? We're here for you!

Need help?

We're here for you!

Our Fan Guarantee entitles you to make an exchange or upgrade if you find tickets of equal or higher price for participating venues and teams.

Contact Fan Support to request a Fan Guarantee exchange/upgrade.*

*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.

See our Fan Guarantee for full details and exceptions.

The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in your account to see if resale is available.

Was this answer helpful?
Thanks! If you need help with a specific issue, please contact Fan Support.
How can we improve this answer?

Powered by inbenta