Need help? We're here for you!

Need help?

We're here for you!

Did you purchase tickets, but now see better seats available? We can help! If you see seats you prefer that are the same price or higher for your event, call 800-653-8000 to exchange the ones you have. One exchange per person, per event at participating venues. It’s our Fan Guarantee! Exchange fees may apply.

A few things to note – we are unable to exchange tickets for any events that are:

  • Less than 7 days away
  • Resale tickets, VIP, Platinum, and other premium tickets
  • Tickets purchased with additional items or bundled products, such as merchandise
  • Tickets that are later discounted
  • Tickets for non-participating venues (and artists, teams, etc.) that have a “no refunds or exchanges” policy
  • Exchanges for tickets of lesser value are not allowed

For ticket insurance refunds, please contact the insurance provider.

If the event is close and you can't make it, we'll do everything we can to help, just contact us!

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