Need help? We're here for you!

Need help?

We're here for you!

Our Fan Guarantee entitles you to make an exchange or upgrade if you find tickets of equal or higher price for participating venues and teams.

Contact Fan Support to request a Fan Guarantee exchange/upgrade.*

*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.

See our Fan Guarantee for full details and exceptions. Note that the standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges".

Want to sell your tickets - look for a SELL button on your event in your account to see if resale is available. If the sell button does not appear, you can always try to repost your tickets for sale on, a Ticketmaster Company.

Need help for an event in Canada?

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