If you are experiencing inclement weather in your area, please check your event on Livenation.com for the most recent up to date status. You can also check your email periodically. We will send you a notification if there is a change for your event.
To make your presale hunt a little easier, we’ve put together the following list so you can determine the best ways to get tickets to the artist, team or event you can’t wait to see.
*Please Note: Not all events have presales and not all events will have all of these presales.*
Ticketmaster does not provide any codes over the phone or through email requests. Except for the Live Nation Presale codes listed below.
Are you signed up to receive special offers from Ticketmaster via email? If not, SIGN UP! After you sign up, make sure to “favorite” all the artists, performers, teams and venues that you love so we can deliver information about upcoming onsales to you in the future. Use our desktop site for access to these options. App favorites do not generate any presales emails.
Live Nation Presale
If you have a Live Nation account you'll get email alerts about some upcoming Live Nation presales. You can use the same login info from your Ticketmaster acocunt to log into Live Nation. No account? Get yours now.
Need the Live Nation presale password? Use "superstar" or "turntable".
Social Media Presale
Follow your favorite artists, venues or shows on their social media pages. Then keep your eyes peeled for the unique presales they share with our social communities. Followers will get the most recent presale codes the day they go live.
The venues in your hood also host presales so sign up for their email list to find out when, where and how. You’ll also want to visit any and all of your favorite venues’ websites to subscribe to their newsletters.
Credit Card Presale
Credit card companies—like Amex, Citibank and Chase —may offer their cardholders special presale access as a perk for being a loyal customer. Check with your credit card company to find out if they offer any benefits or assistance when purchasing live entertainment events.
Fan Club Presale
Typically, fan club members are rewarded for their loyalty and given presale access to their fav artists’ shows as a perk. FYI—there may be a cost associated with joining an artists’ fan club or community so read all the details before signing up! Visit your artist's official site to find contact information if you have not received your fan club presale code.
Fan Club Bundle
Some artists give non-fan club members early access to tickets when they purchase a special “Fan Club Bundle.” Purchasing this bundle allows you to buy tickets during the specified presale period along with the purchase of an official fan club membership. Keep in mind that in most cases, there’s an additional cost associated with purchasing the fan club membership.
Album Pre-order Presale
Sometimes tours offer a presale code to the fans who pre-order the artist’s new album. You can find out about these types of opportunities by signing up to receive email notifications from your favorite artist and/or Ticketmaster.
Visit your desired sports team’s website for more information on how to join their email list.
Listen closely on air or visit the station’s website for details on signing up and securing passwords. There is no one specific radio station. Listen to those that play the music of the artist you're interested in.
The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000.
Hours (your local time)
Monday - Saturday: 9am - 6pm
Sunday: 12pm - 6pm
Hint: Tickets for most presales are not sold over the phone. Go directly to Ticketmaster.com or download our app. (Also sold online only: some VIP packages, Official Platinum Seats, and merchandise.)
Finally, the numbers above are for buying tickets only. If you need help with an existing order please Contact Fan Support.
Contact us to request a Fan Guarantee refund or exchange.*
FYI, easy self-service refunds are available for many events covered by our Fan Guarantee. If there's a Refund button on your order in My Account you can save yourself a call or email. Note: Self-service refunds can be processed everywhere except our app – please use our full site on your phone, tablet, laptop, or desktop.
*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in your account to see if resale is available.
Presales give fans with passwords/codes the opportunity to purchase tickets before the general public!
Just look for the "Offer Code" box or link on your event to enter your presale password.
Presale passwords/codes are always entered before choosing your tickets.
Please keep in mind that the number of tickets up for grabs is limited because only a portion of seats are part of any presale. Tickets are not guaranteed.
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