Contact us to request a Fan Guarantee refund or exchange.*
FYI, easy self-service refunds are available for many events covered by our Fan Guarantee. If there's a Refund button on your order in My Account you can save yourself a call or email. Note: Self-service refunds can be processed everywhere except our app – please use our full site on your phone, tablet, laptop, or desktop.
*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in your account to see if resale is available.
Sign in to your Ticketmaster account with the same email used for purchase (please note you can’t print tickets from our app or mobile site). Click your order and look for the View & Print Tickets button.
No button or can’t print? Please Contact Fan Support.
If your event is happening in the next 48 hours please call Fan Support at 800-653-8000.
If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.
Fan Support hours (your local time)
The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000.
Monday - Saturday: 9am - 6pm
Sunday: 12pm - 6pm
(All hours are local time zone)
Hint: Tickets for most presales are not sold over the phone. Go directly to Ticketmaster.com or download our app. (Also sold online only: some VIP packages, Official Platinum Seats, and merchandise.)
Finally, the numbers above are for buying tickets only. If you need help with an existing order please Contact Fan Support.
Just click the Sell button on your order in My Account to start the easy step-by-step: you'll select only the tickets you want to list, set your price, and enter your debit card or checking account info. You can edit or remove your listing anytime, and you'll get paid by direct deposit or pay-by-debit when your tickets sell.
Not all events or tickets are available for resale. If you don't see a Sell button, selling your tickets though Ticketmaster is not allowed.
There are no fees to sell your tickets. All fees are paid by the buyer.
It’s free and easy – go to My Account and click the Transfer button on your order.
Then follow the simple steps and remember, the recipient's email address must be different than the sender's email address. The recipient will need a Ticketmaster account. If they don't they will have to create one when accepting tickets.
Please Note: Not all events have the Ticket Transfer option. If there is no Transfer button on your order, Ticket Transfer is not available.
We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).
Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.
If you are having difficulty transferring your ticket, please Contact Fan Support.
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