Presales let fans with passwords purchase tickets before the general public!
If you have a Live Nation account you'll get email alerts about some upcoming Live Nation presales, with passwords included. No account? Get yours now. Need the Live Nation presale password? Use "tracks" or "piano".
Most other presales have sponsors like fan clubs and credit cards and we can't provide passwords for those - sorry! To get the password you have to belong to the fan club or have the right card. We can alert you about those presales though - just check the box next to Special Event-Related Offers under Edit Email & Mobile Preferences in My Account. Then you'll have time to join the club, get the card, etc. to get the password.
Sometimes venues and radio stations have their own presales too, so check your favorite venues' and stations' sites for info on how to be in the loop.
Just look for the "Offer Code" box or link to enter your presale password.
Please keep in mind that the number of tickets up for grabs is limited because only a portion of seats are part of any presale.
Contact us to request a Fan Guarantee refund or exchange.*
FYI, easy self-service refunds are available for many events covered by our Fan Guarantee. If there's a Refund button on your order in My Account you can save yourself a call or email. Self-service refunds can't be processed via our mobile app. Please login to your account via our full desktop site.
*We can't refund or exchange tickets for events that are less than a week away, and we can't refund or exchange resale tickets. See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in your account to see if resale is available.
The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000. Hours are Mon through Sat 9am - 6pm and Sun 12pm-6pm.
Hint: Tickets for most presales are sold online only so don't waste time when every second counts - go directly to Ticketmaster.com. (Also sold online only: some VIP packages, Official Platinum Seats, and merchandise.)
Finally, the numbers above are for buying tickets only. If you need help with an existing order please contact Fan Support.
Just click the Sell button on your order in My Account to start the easy step-by-step: you'll select the tickets you want to list, set your price, and enter your debit card or checking account info. You can edit or remove your listing anytime, and you'll get paid by direct deposit or pay-by-debit when your tickets sell.
If you don't see a Sell button, you can't sell your tickets.
Pick a card, almost any card: American Express, Visa, MasterCard, Discover, Diners Club*, Ticketmaster Gift Card*, or a debit card with a major credit card logo. Now you can even use Apple Pay with our app.
*Sorry, Diners Club and Ticketmaster Gift Cards can't be used to buy Fan-to-Fan Resale Tickets.
PayPal is not an accepted payment method.
P.S. Sometimes you need a specific card to buy certain tickets (e.g. Citi Cardmember presales, American Express Preferred Seating).
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